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General => Technical Help => Topic started by: Primrose11 on Friday 13 January 17 15:28 GMT (UK)
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My Epson printer tells me my Epson ink cartridge which I installed only recently is incompatible and I need to install a new one. This is very annoying as I paid good money for the real thing. Maybe the printer is getting old but I have noticed that ink doesn't last very long.
Any ideas? I have tried taking the cartridge in question out and reinstalling it.
Thanks
P
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Hi Primrose
Are you sure you've got the correct cartridge? What model is your printer?
I've had many Epson printers and they've only played up with one particular brand of compatibles and that was ages ago :-\
Gadget
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Yes I have been using this printer for a number of years. I have used compatibles which have worked and some that haven't so I have gone back to genuine Epson.
The printer is Stylus S21. Monkey ink. (Or baboon actually! )
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Well, it's definitely the correct cartridge for that printer (just done a double check).
You say that you've recently installed it - have you been able to use it at all or did the message come up as soon as you tried to use it?
If it's not been used to print, I'd check if all the bits of packaging are off. The only other thing that I can think of is to put it through a cleaning routine or other maintenance routine such as alignment and see if that works :-\
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Just found this - but with compatibles:
https://www.youtube.com/watch?v=6pm3Gth0sUw
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Some years ago I purchased some original inks which were not recognized at all, I simply returned the faulty carts for an immediate exchange.
It turned out that the inks were old stock, the chip had not been updated to work with my model of Epson.
Brian
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Very helpful, thank you. I will try the reinstall then if it doesn't work, return the cartridge to where I bought it from. Unfortunately that was online as I couldn't find the cartridge for sale locally.
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Suggest as you purchased online: Make contact with supplier first to confirm you are unhappy with your purchase, reasons why!
As the goods can be very messy, wrap the ink cartridge in plastic wrapper prior to posting.
Brian
Depending on original cost, dump in the bin and buy a replacement from your local supermarket!
I use Asxx Wilxx or even Tesxx ;)
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How true it is, I don't know, but I heard some considerable time ago that genuine replacement cartridges for Epson Printers are "region specific" - presumably to stop people importing cheaper cartridges from far away places.
If say you have a printer sold on the British market and try to use a cartridge from foreign parts you're likely to experience the problem you're having. You may well have ended up with a 'grey' import and its certainly worth querying this with whoever you bought it from.
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Ray
Primrose is having problems with a genuine Epson cartridge not a compatible :
I have gone back to genuine Epson.
The printer is Stylus S21. Monkey ink. (Or baboon actually! )
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Yes, I know. Just like region coded American DVDs won't play on UK DVD players, there are thoughts that printer manufacturers are doing the same with their ink cartridges. If people in the UK are stupid enough to pay more for ink than people elsewhere and the market will stand it, the printer manufacturers are going to make money out of it. It's called consumer choice and that was invented by the wicked witch of the west!
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Thank you everyone. I have contacted the supplier (luckily I had the receipt) and they said they are putting a replacement in the post first class with a bag to return the faulty cartridge.
That is good news from a reputable supplier.
Just have to wait and see what the printer says to the replacement!
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To update those of you who were kind enough to offer ideas and solutions, the replacement ink cartridge arrived as promised and the printer accepted it.
I didn't realise before that some cartridges could be faulty and I recommend the suuplier for their prompt response : Premier ink. ( I hope I'm allowed to do that?)
Primrose
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Very pleased it's sorted, Primorse. I've never had any problems with genuine cartridges - and only one eg of prob with compatibles.
It's also nice to know of reliable suppliers :)
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I feel your pain!
It's an issue that occurs occasionally with my HP printer too - I like to use recycled, remanufactured cartridges which work fine for 95% of the time - then out of the blue it refuses to work when I have to replace one and I get a message along the lines of "replacement cartridge not a genuine HP cartridge".
I think that it's to do with automatic updating of printer drivers which somehow installs the demand for HP-only cartridges.
I've tried to remove all auto updating from the printer, not sure if I've achieved it but fingers crossed, no problems recently.
KN
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I also have an Epson which occasionally doesnt want to accept a "compatible" ink. Most times I find that by checking the underside of the ink cartridge that the plastic strip has been put on by the supplier slightly offline. By unsticking it and sticking it back on in the right place - compare with the one you have taken out - this often cures the problem. ;)
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;) that's a useful tip worth remembering. It's amazing how fussy these machines are.
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My local supplier of replacement compatible ink cartidges told me recently that printer manufacturers have been building into their more recent models a facility that rejects anything other than their genuine replacement parts. They also include reinforcement of the rejection into any updates they issue for drivers and such like. Sadly he is in process of closing down the business because there are fewer and fewer people with older printers that can accept compatibles & there just isn't enough business in the originals to keep him afloat.
I've stocked up with several sets of inks, but goodness knows whether I shall be able to get even the real thing when they've all gone. I have an ancient - but still very much in full working order - Canon, that gives me beautiful prints, copies, photos and scans with no trouble at all.
So much for progress - never forget that manufacturers are only interested in their profits - sod how that affects the consumers.
It really grieves me to throw away perfectly good equipment - any equipment, that is, not just computers/peripherals.
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I agree it's sad to throw away a perfectly good machine just cos you can't get the ink etc. It is very cynical of the manufacturers. At the expense of the planet.
P