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Scotland (Counties as in 1851-1901) => Scotland => Topic started by: irvine 1805 on Tuesday 27 December 16 10:20 GMT (UK)

Title: scotlandspeople starter voucher
Post by: irvine 1805 on Tuesday 27 December 16 10:20 GMT (UK)
I am already registered on SP's new site. However, I also have a SP Starter voucher card bought from my library.

I am trying to access this on the SP site using the username and password on the card. No joy at getting access. Any suggestions that could help me get in?

thanks
Title: Re: scotlandspeople starter voucher
Post by: dowdstree on Tuesday 27 December 16 11:59 GMT (UK)
I think it may have something to do with the fact that you are trying to use an SP starter voucher to buy credits on an existing account. From what I can see you cannot do this.

Hope this helps.

Dorrie
Title: Re: scotlandspeople starter voucher
Post by: irvine 1805 on Tuesday 27 December 16 12:04 GMT (UK)
thanks

I just try the log in page. I dont login to my existing account first.
Title: Re: scotlandspeople starter voucher
Post by: Rosinish on Tuesday 27 December 16 12:07 GMT (UK)
Would that not mean you have to register 1st before you can use the voucher which you would probably need another email address?

Annie
Title: Re: scotlandspeople starter voucher
Post by: irvine 1805 on Tuesday 27 December 16 12:10 GMT (UK)
Hi

I put in the Lib 123456 in Username then enter the password in the next box and hit enter. That ususally got me in before.Hi
Title: Re: scotlandspeople starter voucher
Post by: rosie99 on Tuesday 27 December 16 12:15 GMT (UK)
Someone else had the same problem a few weeks ago

http://www.rootschat.com/forum/index.php?topic=759768
Title: Re: scotlandspeople starter voucher
Post by: dowdstree on Tuesday 27 December 16 12:16 GMT (UK)
Are you using the same email address as your existing account?

Dorrie
Title: Re: scotlandspeople starter voucher
Post by: irvine 1805 on Tuesday 27 December 16 12:29 GMT (UK)
reading all previous posts and will try everything will let you know how it goes :)