RootsChat.Com
General => The Common Room => Topic started by: BumbleB on Wednesday 27 July 16 16:16 BST (UK)
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Is it just me, or have Ancestry done something overnight?
I have Ancestry as a bookmark, and all I usually do, from Google Chrome, is start to type Anc.. and up comes the connection, and I just hit return and it takes me to the Home page.
No longer, I now can't bring up the Home Page at all, even if I can get into Ancestry via another route.
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Why didn't I just ring them in the first place? It's a problem at their end. :o :o
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It's been rather clunky & slow to log me off today, and a bit odd otherwise, but I have it as a favourite for quick access.
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So problem solved then.... ;D ;D
Also have it as a favourite on my Chrome Screen just click on the logo and I'm in ... ;) ;D
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Yes, that's basically what I have. Anyway it's a fault at their end, and they are working on it.
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Hi All,
Glad you said it was a problem their end as I cannot access the site at all. Was starting to think it was my pc that was the issue.
Tonya.
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I am not able to open up any documents. I wonder if it part of the same problem?
Isobel
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Iv'e just logged in and tried to get onto the 'DNA' page where it usually takes me to ethnicity profile, matches etc. but now it just takes me to the page where it is advertising it... Unable to look at anything.
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Other than being a bit slow, everything's working fine for me today :-\
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It's possibly a bigger problem than my initial enquiry, but they are aware of it/them, and are working to rectify.
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I can move around the site as normal although it is a bit slow.... :-\
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I can move around the site as normal although it is a bit slow.... :-\
OK folks - all queries to be directed to 3sd :o ;D ;D ;D
Sorry, couldn't resist :-X :-X
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;D ;D ;D ;D
except you'd have to wait for a freebie weekend for any answers... ::) ;D ;D ;D
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It's been 9 hours since people started to complain the site had some issues. :o
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The good thing is that usually when people start having problems with Ancestry,they are often working on uploading a lot of new records...............we can but hope!
Carol
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I am one of those affected too - been following/contributing on their facebook page where asked name of internet provider, etc. But there is no rhyme of reason to it - my cousin has exactly same set-up as me - Windows 10, Edge and via BT - and everything working as normal for her! Have tried on my phone, tablet as well and results the same. Signed out and in again. Can eventually get onto site but the minute I click on 'Search' it just freezes! To say I'm miffed is an understatement - a days research wasted and out baby sitting tonight. If it was a general site error affecting everyone I don't think I'd feel so bad somehow but when you one of a small number of individuals that seem to be 'stricken' it becomes more frustrating and you think 'why us'?
Annette
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only way I could get in was via google and then search page, wouldn't let me use my favourite link even when in it wont give me any images so bit of a waste of time.......... only thing is at least I now know its not me!!
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I have just spoken to them (I too have not had access all day). Lots of people affected like we are experiencing. In the main, failure to access any databases on the site overall. Customer Services advice that systems people are working on it but no update on progress or when it will be up an running as normal.
The only bit of the site I could access was my account profile which reminds me annual subs is due to renew tomorrow.... ::)
Monica :)
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Is Rootsweb affected by this problem ?
I can't access Mailing List Archives Boards - when I try to open up a specific List I get "Internal Server Error". Has been like this for at least a week !
jcmac.
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I have just spoken to them (I too have not had access all day)
Monica :)
Monica....
I wonder if it may be an "area" problem?
I have bother with my comp all the time...cutting out etc. on different sites but I have had access all day to Ancestry, any time I have logged in ???
Annie
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It could be, Annie. The only question I was asked really is to confirm broadband provider.
Monica
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It could be, Annie. The only question I was asked really is to confirm broadband provider.
Monica
Ah...so may be a provider problem ???
I use a "Dongle"...3 Mobile & my signal is never great but was fine today on Ancestry....must have been because the coast was clear.....not many logged in ::) ;D :P
Annie
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I am glad of Rootschat because I now know that other people are having problems and I am not alone, however I do feel that Ancestry should post details on their website when they are aware there is an issue.
Isobel
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Trouble is if they do bother to put anything on their site re problems they put it on the Home page and I cant access that at present. Have managed to get my tree but cant see images or home page!!
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Ancestry still down this morning, and a lot more people coming onto the Facebook page asking about it. Ancestry still asking people to clear cache / cookies and for their ISP, and for what error messages are being generated, clearly still have little idea of the cause.
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I contacted them yesterday by email (couldn't load home page to get phone number, so couldn't phone them). I got a reply back this morning saying this:
"Due to regular maintenance and occasional site issues, our website may be down for brief periods of time."
Not much help
Can now access home page but cannot open any records.
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"Brief"?? Over 24 hours is hardly "brief"!
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Hate to say this but I've had no problems with them this time.
I hope I haven't put the mockers on it now!
Carol
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The only bit of the site I could access was my account profile which reminds me annual subs is due to renew tomorrow.... ::)
Monica :)
That sounds about right MonicaL! ::) ::). They can't have the subscriptions bit go wonky! Priority probably to always have that one right!!
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New day, full of hope and promise...but ancestry still out of reach for me :'( Can understand now maybe one of the reasons why some people have both a/try and FindMyPast!
Monica
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New day, full of hope and promise...but ancestry still out of reach for me :'(
Monica
Sorry Monica,
Have just searched a tree (just to see if it was only certain bits not working)....also downloaded a 1911 census :-\
Not sure what the problem could be with others as it's usually me who has bother with my mobile dongle on large sites ???
Annie
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I am one of those affected too - been following/contributing on their facebook page where asked name of internet provider, etc. But there is no rhyme of reason to it - my cousin has exactly same set-up as me - Windows 10, Edge and via BT - and everything working as normal for her! Have tried on my phone, tablet as well and results the same. Signed out and in again. Can eventually get onto site but the minute I click on 'Search' it just freezes! To say I'm miffed is an understatement - a days research wasted and out baby sitting tonight. If it was a general site error affecting everyone I don't think I'd feel so bad somehow but when you one of a small number of individuals that seem to be 'stricken' it becomes more frustrating and you think 'why us'?
Annette
Thank goodness for this thread. I thought it was just me. Computer rebooted. BT Hub rebooted. Check browsers are up to date.
www.ancestry.co.uk is working fine but exactly the same, when I go to search records, or even start directly by typing in search.ancestry.co.uk, it just times out.
That's at home.
I'm having a sneaky look at work now, and search is working fine.
I wonder if it's actually a BT problem, and for some reason they've blocked search.ancestry.co.uk?
What I've not tried yet, is using ancestry.com. Will try that when I get home later!
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Quote - I wonder if it's actually a BT problem, and for some reason they've blocked search.ancestry.co.uk?
No it's not just BT, I'm on Virgin and it's been out since around 7.30am yesterday. So frustrating.
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Hi Aulus
I am on BT and it has worked fine for me the last couple of days and have accessed Acy. both through Internet Explorer and via my FTM. (I have Windows 7).
William
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I am with BT ;D
I am using Windows 8.1 and Chrome - No problems with Ancestry
Laptop with Windows 10 Chrome - No problems
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As posted previously, I was another of those affected yesterday. Was babysitting for my niece in another part of town last night - tried again on my tablet there and got onto Ancestry with no problem and everything worked (niece with Virgin but some of those affected were with Virgin). Great, I thought, has been fixed. However, once home around 11.30pm I tried again only to find it was exactly as it had been all day!!
Had tried various things on my PC yesterday none of which worked. The only thing I hadn't done was restart the hub. So, this I duly did and then lost the internet completely. Hub light was blue showing all was supposedly well but couldn't connect to it. So, I did another restart with the same result so my action had ended up with me losing the internet altogether. The usual screen that pops up when I've lost internet connection hadn't popped up as usual (which does a check to locate problem and fix it) but after about half an hour it did. Did it's thing and suddenly there I was back connected again. Phew!
Before closing down PC for the night had one last go at getting into Ancestry and to my amazement was able to get in as usual and everything worked. Then this morning I saw more comments on this thread and thought perhaps me getting through last night was just a blip - however, clicked on my link in favourites and straight through again.
I'm not in the least technical, and can't explain why so many of us were having problems yesterday (and today) and that 24 hours later Ancestry hasn't been able to fix it either.
If you haven't already done so, I can only suggest that you try restarting your router as I did. Have absolutely no idea at all why this should have worked but it did and service with Ancestry now is back to normal.
Annette
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I am with 3 Mobile (Dongle)
Vista
Google Chrome
Location Fife
Could it be certain Locations?
Annie
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I have just tried Ancestry, via BT Broadband.
I have no problems searching etc. However the following notice pops up across the top of the page:
"Note: You may be experiencing some intermittent service with the Ancestry.co.uk website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible."
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There seems no rhyme or reason to it - those affected using all different methods of access. Mine being BT, Windows 10, Edge and living in Suffolk but my cousin with exactly the same setup also in Suffolk could still access with no problems.
All I know is that restarting my router/hub (even thought I lost internet for half an hour as a result) has fixed the problem for me.
Annette
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The good thing is that usually when people start having problems with Ancestry,they are often working on uploading a lot of new records...............we can but hope!
Carol
Lets hope Suffolk, Oxon, Essex and Sussex PR's are among them.
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If you get into Ancestry, does it make any difference if you "Sign Out and Sign in Again"?
Maybe the work on their website is restricting the number of users who can search etc.
Could be something connected to the big Windows 10 update next week? Hope not that will mean more problems for us!
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Hi Annette,
tried turning it all off (got quite excited in anticipation) but no joy for me.
I can't even get the site to load, let alone login and log out as some have tried.
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So sorry it didn't work for you, denmart18. It was my 'last resort' and cannot explain why it worked for me (but thankful that it did).
Annette
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No problems for me.
Carol
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Not working for me in Sydney. Just uploading home page and unable to search for anything ::)
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I'm getting the warning message and when I try and open the overview of my tree I get a blank screen but I can open the list of individuals and look at the individual's facts.
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Windows 7 with Firefox on SSE internet...
I can get in and edit my tree, but all the searchy functions (other than other people's trees) are just hanging into oblivion.
Not frustrating AT all...
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No problems at all here but I'm wondering if it's something similar to what happened last week with the BT service - DNS, pings, dropped packets etc. (I've given up techie!). Many sites and places reported similar experiences as many of you have - I couldn't get into quite a few sites (e.g. Guardian, Met Office). Checked up on the Downtime site and BT got it finally resolved. I think it was something that had gone wrong with their main gateway in North London. I've just checked and there are more complaints about various sites today.
Note it was the lines/connections not just BT customers.
Just a thought.
Gadget
ADDED - I remember that the Met Office had put up a notice similar to the Ancestry one.
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I've not had any problems over the past few days on ancestry here in South West England :-\ . I can view the tree, profiles and records as normal.
Using Chrome on Windows 10 :)
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;D ;D ;D ;D ;D I can now get back into Ancestry in my usual way - direct to the Home page - although the note is still displayed at the top of the screen.
:D :D :D
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Me too, suddenly came back about 15 mins ago
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Hopefully it's all fixed now - the "Note" has disappeared ;D ;D ;D
Well done, Ancestry - makes a change from "knocking" these sites :o :o
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I am back in too, although the search results pages are a little odd, particularly the military results. They are not presented in the usual way and I'm having to hunt around for things.
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After recently cancelling my subscription's automatic renewal, I have today received an offer of 20% off Worldwide membership £143.99.