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General => Technical Help => Topic started by: Gensnr on Tuesday 26 July 16 01:36 BST (UK)
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Installed Legacy using Windows 10. When I try to run "Legacy Charting" I get the following error:
"Access violation at address 0043E424 in mobile Legacy Charting.exe Read address 0000002C"
I can't close the program and have to reboot. Has anyone had this problem and has a resolution.?
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If you can't close the program, use Task Manager from your task bar to close it. Better than shutting off the whole machine.
Try this fix for the charting program:
http://support.legacyfamilytree.com/article/AA-00581/0/Legacy-Charting-Access-Violation-Error.html (http://support.legacyfamilytree.com/article/AA-00581/0/Legacy-Charting-Access-Violation-Error.html)
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Tried that but still the same. Thanks for tip about closing it. I presume there is another Charting
Program out there somewhere if needed. Did quite a bit of googling for this problem and it seems
that it is sometimes difficult to fix.
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Have you tried running it as the Administrator?
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Have you tried running it as the Administrator?
Forget how to do that.?
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Right click on the .exe file and select Run as Administrator.
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I can't see the .exe. Clicking Legacy Charting7 I get the following:
data
gdiplus.dll
Legacy Charting (appln)
Legacy Charting (Icon)
Legacy Installed (Setup Information)
wPDF300A.dll
What am I missing.?
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It appears you don't have your file extensions showing, so you need to right click on the application (appln)
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OIC. How to I get extensions to show.? When I right click on application and open it brings up
Charting ok, but then trying by normal methods I continue to get the access violation. I appreciate
you putting me on the right track. Will I have to use this method of starting Charting.
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I don't see how to edit my above post. I just tried opening Charting again by the right click on appln'
and open, and also by trying to run as administrator, and I am back to the access violation which is a
bit disappointing. Any clues as to what might be going on as it sure worked the first time I tried.
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Personally...I would suggest emailing them with everything which shows up along with what system you use etc.
Annie
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To get your extensions to show:
Start file explorer (right click start button and select file expl)
Go to View on top tabs
Go to Options (extreme right)
Select Change folder and search options
Go to View
Untick Hide extensions for known file types.
Click Apply and OK.
Now all your extensions will be showing.
Reboot your machine and see if you can start the program.
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Tried that and still the same. Tried again as Administrator. At least I can now see the .exe file.
I think you have devoted enough of your time to help fix the problem. I see the file is (32bit) but
I guess that should not make any difference.
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Is your computer 32 bit or 64? It does make a difference.
You need to have the compatible program installed, eg. 32 bit program for a 32 bit machine etc.
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With the upgrade to Windows 10 it is 64bit. Do you think that may be causing the trouble.?
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Further, I understand that Legacy Charting is now part of Legacy and Legacy is
working perfectly. (I have just found the Modify (Edit everywhere else) button. LOL.
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I would first make sure you have the 64 bit version on your machine. Some will run and some will not, it depends.
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I haven't been able to determine if Legacy is 32bit or 64bit. In Task Manager it does not say what
Legacy is but it shows Legacy Charting as 32bit. If I determine that Legacy is 32bit can I download the
64bit version over the top or do I have to uninstall the 32bit version.?
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Go here to find out what version you have, the last one is the quickest to use:
http://www.digitalcitizen.life/3-ways-learn-whether-windows-program-64-bit-or-32-bit (http://www.digitalcitizen.life/3-ways-learn-whether-windows-program-64-bit-or-32-bit)
I would uninstall and then download the preferred version.