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General => Technical Help => Topic started by: zena 5 on Saturday 06 February 16 11:29 GMT (UK)
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HI Have a problem with my pc after I log in, when it starts logging in after whirling round for a bit,The screen goes blank. If I press Break/end key it comes up with option to log off and other options so I press cancel then everything is alright .What have I done wrong ?. Please can anyone advise me.
Zena
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I take it that your PC is a desktop?
Do you have a separate graphics card fitted besides an onboard graphics card.
[If so above you have enabled the onboard graphics card and disabled the separate graphics card]
Normally in the above situation the onboard card should disabled!
Brian
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Hi Brian
I forgot to mention I have a laptop. No I don't have a graphics card. I am not very technical.
Thanks for you reply
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Zena - help us to help you.
1. What have you changed since it all worked OK?
2. What release of Windows do you run ? (Answers could be Windows/XP, Vista, 7, 8 or 10...)
3. What happens if you wait quite a long tme after starting up the PC - does screen remain blank?
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My next bet is Windows 7/8 with a chance of Vista.
If 7/8 could be that Windows 10 files have been downloaded in the background and are now slowing the machine down.
Graphics becoming slow to load up.
Vista could just be very slow, graphics drivers as above.
Brian
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Hi Brian .greenrig
I am using windows 10. When it started playing up I was using it as normal then the screen went blank so started pressing F keys and some of the others next to them and found if I done the Break /end, it came up to close or restart. So if I cancel. the screen comes up ok. As it didn't start a few minutes ago had to do, CTRL. ALT.DELETE to get the desktop screen to open up.
I don't leave the screen on, quite a while, but I wait till for the wheel stops spinning which takes longer than normal to open up, then the a blank screen come up. It works ok once I can get the desktop to come on. but Don't want to keep messing with it to get it started.
Hope you are able to help me further and thank you.
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Maybe it is trying to update.
If you can get the power option to come up it could be worth clicking "Shut Down".
Let it completely go off.
Leave it 5 mins then turn back on and leave it alone till it asks for you to log in.
Sometimes they need to be plugged in to update.
I also always shut down by the power options. I know some people who just close the lid.
Hope this helps a bit!
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If it is a troublesome update causing the grief you could do as suggested.
Plugging in your power adapter and power on.
Looking bottom left on the task bar (4square icon), left click to bring up menu and click onto settings.
Look for 'update and security' and click onto box which will show 'windows update', then click onto any start update allowing PC to search for updates.
[Be aware some updates can take for ages to download, scroll down to install now when download complete!]
Hope I am not teaching you to 'how to suck eggs', just find that writing the instructions down as above helps to get the job done first time. :)
Brian
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Thank you Brian & C W
Have just checked for any updates which I do most days, all ok
Will it do any harm pressing the end/break tab to get the opening page up.
Brian No I am not offended by explaining I am just grateful for you help.
Thank you both
Zena
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Zena: I wonder if the action of you ending a running process by pressing 'end/break tab' is stopping a background event happening?
[By the way I am not an expert on windows 7/8 and subsequent 10]
More used to the now redundant windows XP.
Brian
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Thank you Brian & C W
Have just checked for any updates which I do most days, all ok
Will it do any harm pressing the end/break tab to get the opening page up.
Brian No I am not offended by explaining I am just grateful for you help.
Thank you both
Zena
You could just try to do a Reset...
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Hi Zena
Have you had the laptop long, did you upgrade or did it come with Windows 10?
I have an HP laptop, and have had something similar.
When the laptop screen goes blank (then it goes to sleep) it fails to awake. I 'googled' the problem and there seem others reporting it with HP laptops.
I think the problem maybe a 'driver' may need to be updated. It's not easy to explain, but you may find details on your PC makers website. Is your laptop HP or another make?
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Have you tried leaving it on to see if it sorts itself out? Windows 10 is better at that than the earlier versions. Obviously plugged in to the mains to keep the battery charged.
Mike
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http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-laptop-does-not-wake-up-from-the-sleep-mode-Urgent-help/td-p/815475/page/2
If your laptop is by any chance an HP model, this link will give you some tips and solutions.
If your machine is another make type (name of maker) laptop does not wake from sleep mode in Google.
One tip some people have said is to set the pc sleep option to 'never sleep', as a short term fix, till you can find someone to help you.
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Thank you all very much for your help.
I tried it several times last night and again this morning, and it seems to be starting up ok and staying on.fingers crossed.
I will see how it goes in the next few days. then will try the reset.
Thanks again to you all
Zena
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I would use a reset as very much a last resort :o
You might want to check this website before you try it:
http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html
To quote:
Here's what will happen:
All your personal files and apps will be removed.
All user accounts will be removed.
Your PC settings will be changed back to their defaults.
Even if you choose to keep your personal files, installed apps will be removed and settings changed back to factory settings.
Mike.
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I agree with Mike.
If you do a reset, the laptop will still have to do a lot of updates to get up to date!
It's not unheard of for a certain update to cause problems, and a new one will be released to fix it. Also you may find that if a driver needs updates, one will be released and it will fix itself.
If however you do a reset as last resort, be sure to set SLEEP option to NEVER. That will ensure it does it without interpretation.
Good Luck, hope you don't need to do anything!
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Hi C W & Mike
Thank you for your further advise. Still working fine. Last night I checked for updates but was all ok then I went to system setting and clicked on Network it seemed to be doing a scan. Since then all is well. I will not be using reset now you have advised me. I wouldn't like to lose the work I have.
Thank you again for you time and effort in helping me
Zena
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As you can see... reset also gives one the option to keep files, it is not a Factory Restore.
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Before a Reset, even if you do choose the option to Keep Your Files - make sure you copy and backup all your data...
You can't guarantee everything would be safe. USB flash drives that can hold a large quanty of data are quite cheap these days and are a good investment for everyone
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Thank you all for your input and advise. seems to be working ok now.
Thank you
Zena