RootsChat.Com
General => The Common Room => Topic started by: DudleyWinchurch on Thursday 03 December 15 18:53 GMT (UK)
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Sorry if this has already been discussed, but has anyone had a real answer from the FindMyPast team to any of their queries.
They responded so far as to ask for more information on the household that I was charged twice for, which I sent them, but it's now becoming weeks and still no direct response as to why I got charged twice for the same household, on the same page, when I tried to reopen it.
They have not corrected this error.
Does anyone know if clicking the wrong name in the household, automatically burns up credits like this?
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After sending two messages to "support", I had an email from them on Monday asking for a link to the record that had been incorrectly opened; I sent a death certificate for a man......the opened record was for his sister, who I think is still alive!
The death certificate was sent the day the Register went online....2 November.
I am still waiting for the record to be opened. >:(
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I emailed them on 6 Nov with a query which I had already tried to tackle the previous day but had been fobbed off with an automated response which bore little relationship to my query and basically said 'you're not looking properly'!
In my 6 Nov email I quoted chapter and verse as to the missing address and missing people and gave details of those people living at that address a few months before on the electoral roll. I got a reply saying they'd passed it to their technical people.
I had heard nothing at all by 18 Nov so emailed again. Got a reply the next day saying they could confirm that there were errors on that page - and they had passed it to their technical team but could give no idea of the timeframe!!
Here we are, 4 Dec and I've heard diddly from them and, to be honest, I don't think I ever will! Its been very, very disappointing.
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thanks for the responses,
despite a reminder earlier in the week, they still haven't answered most of my queries. Just the one to say that the discount code can't be applied to sets of 15 households, just 5!
Eventually opened one more page to confirm that only one of the three girls whose surname they had changed had, in fact married the guy whose name they had all been changed to. Another had a different married name on the page, and the incorrect spelling of a first name of one of them was also a transcription error! all of which I was pretty sure of anyway but with so many errors, I needed confirmation that it was indeed the correct household.
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After standard emails I've now had replies where it's clear they have actually read my messages and tried to find my missing family - sadly without success so far.
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I'm waiting for the 1939 register to be included on a normal subscription - if it ever is.
I had a query which was answered by two different people giving two different answers.
Only seven years until the 1921 census is released ;)