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General => Technical Help => Topic started by: cg fan on Sunday 29 November 15 11:38 GMT (UK)

Title: hudl 2 not scrolling
Post by: cg fan on Sunday 29 November 15 11:38 GMT (UK)
Hi, I updated my Hudl 2 and now it wont scroll properly.  Can anyone help please I'm not very good with things like this.

cg.
Title: Re: hudl 2 not scrolling
Post by: groom on Sunday 29 November 15 11:42 GMT (UK)
Not sure about the Hudl, but when I had problems with my Kindle I solved it by logging off completely and restarting it.
Title: Re: hudl 2 not scrolling
Post by: cg fan on Sunday 29 November 15 11:51 GMT (UK)
Not sure how to log off. I have shut it down and restarted it but it's still the same.
Title: Re: hudl 2 not scrolling
Post by: *Sandra* on Sunday 29 November 15 12:03 GMT (UK)
Wonder if this would help - if you have been having a problem with parts of your touchscreen not responding, there is an update available that will fix this issue.

http://ttselectrical.custhelp.com/app/answers/detail/a_id/3768/~/resetting-the-touch-screen-on-your-hudl

Sandra
Title: Re: hudl 2 not scrolling
Post by: cg fan on Sunday 29 November 15 12:19 GMT (UK)
Thank you for the link. I've just had a look and it seems I don't have a reset touch screen button. I have a cast screen button, would that be the same thing?
Title: Re: hudl 2 not scrolling
Post by: *Sandra* on Sunday 29 November 15 12:31 GMT (UK)
Short video here - would that help ?

https://www.tescotechsupport.com/video/how-to-reset-your-hudls-touch-screen/

Sandra
Title: Re: hudl 2 not scrolling
Post by: cg fan on Tuesday 01 December 15 12:49 GMT (UK)
Thank you to Groom and Sandra for your replies. I found a free phone helpline and the problem was g**gle chrome which I had to reinstall. It now works perfectly. Hope this helps anyone else who may have the same problem.

Thanks again
cg.
Title: Re: hudl 2 not scrolling
Post by: *Sandra* on Tuesday 01 December 15 17:46 GMT (UK)
Pleased to hear you finally got the problem sorted.  :)

Sandra