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General => Ancestral Family Tree DNA Testing => Topic started by: Roleystone on Thursday 11 December 14 20:04 GMT (UK)

Title: FTDNA customer support - where is it?
Post by: Roleystone on Thursday 11 December 14 20:04 GMT (UK)

I'm trying to order a DNA test upgrade at FTDNA but they keep adding items to the checkout process which I don't want. They don't provide any mechaism to remove those unwanted items. I've sent emails to them which have never been answered. Has anyone had any dealings with their customer support, and where is it?

Title: Re: FTDNA customer support - where is it?
Post by: davidft on Thursday 11 December 14 20:15 GMT (UK)

I have contacted them before by email and they have replied (it took a few days)

They have as you say updated their website. Ay the bottom of the page is a "contact us" link. When you click on that it takes you to a new page where you are invited to ask a question. If you don't fancy that then click on the "other topics" button. Then you will have the choice of a "technical" or "questions" button. Use the latter and it asks you to input your kit number etc and then ask your question.

If you don't fancy that or it doesn't work you could then try their facebook page

Title: Re: FTDNA customer support - where is it?
Post by: Roleystone on Friday 12 December 14 16:57 GMT (UK)

Thanks David for your reply. I tried to send them an email again yesterday but still haven't heard from them. I've given up.