RootsChat.Com
General => The Common Room => Topic started by: snowyw on Tuesday 09 December 14 11:27 GMT (UK)
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You can buy a new subscription or add to your current one by using this code on the normal subscription page. FHSANTA14
Happy Christmas.
(Sorry if this has already been posted.)
Moderator Comment: This offer appears now to have been invalid or withdrawn
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Hi snowyw, where did you find this?
I wonder if it will allow me to add to my present one which is up to 2016?
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I know several people who have added to their present subscription.
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Thanks that will be handy if it lets us add it to an existing subscription.
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Tried it but said not valid :-\
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Where did you go to try msr? I cant see anywhere to add it on, if I go to My Subscription it just gives me my subs history and says valid to Oct 2015.
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You can buy a new subscription or add to your current one by using this code on the normal subscription page. FHSANTA14
Happy Christmas.
(Sorry if this has already been posted.)
Thanks :)
It's been accepted on my a/c Now to see if it goes thru OK because my renewal is this week! ;D
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Where did you go to try msr? I cant see anywhere to add it on, if I go to My Subscription it just gives me my subs history and says valid to Oct 2015.
Click on where it says about your subscription with expiry date at top.
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msr, do you have a World subscription and not a UK one? I've just tried it and its extended by UK subscription by another year. ;D
Groom, assuming you have a UK subscription (as it would appear to be for that), click on the link at the top that says Britain Subscriber until .... It then presents you with the subscription page and you can apply the code at the bottom under the rates for pay per view. It then amends the yearly subscription price.
Thanks snowyw. ;D Now subscribed until 2017. ;) I made use of the half price offer in July, but this is better still.
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I went to Home page, scrolled down to where it asks if you have a voucher.
Put it in but rejected my effort :'(
UK sub until April '16 smudwhisk
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Tried it but said not valid :-\
Possibly because your sub is valid until 2016?
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Happy update :D
Tried the other way - into account and followed smudwhisk's suggestion. ;)
Now subscribed up to 2017. :)
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Brilliant msr. :D
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Well, I will get an email to say I am subscribed to 2016.
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Brilliant thanks, I'm now subscribed until Oct 2016.
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Many thanks for that Snowy....now got another year for £10 8) :) :)
Terry
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I too am now subscribed until July 2016 - many thanks Snowyw and everyone. Am most pleased (insert smiley face here).
Happy Christmas everyone!
GS
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Thank you for the info. snowyw. I'm now subscribed until March 2017, having also taken advantage of a previous offer from details posted on RC.
A very welcome early Christmas present! ;D
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Thanks Snowy, got mine ;D. £10 - what a bargain.
Jool
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Brilliant! What with a half price code earlier in the year and my (current) 6 months free extensions I am now a member to Jan 2017.
I hope they manage to sort out the mess by then. At £10 it was definitely worth extending my sub.
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Thank you 'Cousin' snowyw ;D
I am now subscribed to October 2016.
Happy Christmas
Rosie
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By the way, you can use it more than once :D
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By the way, you can use it more than once :D
What, claim another year?
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yup, I got two ;D
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Wow - thank you so much ! I'm now subscribed until August 2016. What a result !
Christine
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Oh how I rue taking out a World subscription........
Never again.
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No such thing as a free lunch so what's the catch?? That's one hell of a reduction that I couldn't resist :)
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how annoying I just paid a fortune for a full subscription
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Can I just ask at what point you add the code. I started trying to do it, and alarmingly it seemed to go straight to payment after I'd added the card details. But, my bank refused to make the payment anyway, but thought I would ask before making another attempt. I have just been subscribing on a month by month basis.
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If you scroll down to the bottom of the subscription renewal page, you'll see a box marked Discount Code. Enter the code there :)
Now that's a good Christmas present :)
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how annoying I just paid a fortune for a full subscription
You can still do it and yet an extra year for £10.
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Can I just ask at what point you add the code. I started trying to do it, and alarmingly it seemed to go straight to payment after I'd added the card details. But, my bank refused to make the payment anyway, but thought I would ask before making another attempt. I have just been subscribing on a month by month basis.
My payment wasn't accepted either and I got a call from my bank to contact them. My card had been blocked so you may need to check.
Everything OK now though. Thanks Snowy - great deal.
Rishile
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Hi everyone
Thanks for the head-ups. I have just subscribed :D What a great deal. Now...
REMEMBER TO UN-TICK THE BOX SO YOU DO NOT AUTO RENEW
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Hi everyone
Thanks for the head-ups. I have just subscribed :D What a great deal. Now...
REMEMBER TO UN-TICK THE BOX SO YOU DO NOT AUTO RENEW
Oopps - Thank you :-[
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Thanks....just extended my sub until 2017. :)
Nanny Jan
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REMEMBER TO UN-TICK THE BOX SO YOU DO NOT AUTO RENEW
Whoops!! I didn't do that, but I went into my personal details and unclicked the box there. Whew.
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Code is invalid for me >:(
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When you untick make sure that the email you get confirms you are not on auto renew.
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You do have a whole year to untick the box :D
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I'm trying this code but it's coming up as 90% of one month subscription, i.e. one month for £1, rather than one year for £10. How odd.
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I have just tried to subscribe but although the discount code was accepted it only applied to the 1 month subscription, they still wanted £99 for the 1 year subscription.
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Thanks for the tip just spent my state Xmas bonus on it!!
Linda
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;)Snap pstainthorp :)
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I have just tried to subscribe but although the discount code was accepted it only applied to the 1 month subscription, they still wanted £99 for the 1 year subscription.
Yes I am getting the same problem. Wonder if it is because I have credits rather than a membership at present ?
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I have not a subscription at the moment either, maybe starting a new membership would do it
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Ah well; "don't look a gift horse in the mouth": a month for a quid is fine by me!
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That never worked either, so, 1 month like previous post
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Seen the code on a blog that says £1 for one month, so maybe that's what it was but also reward yearly subscribers?
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I have just tried and it comes up 'Sorry code not valid' in red writing >:(
My subscription is due 7th January 2015 but I'm not on auto-renew, so could someone tell me if I have to tick the auto-renew box before the code will work? :-\
Ellen
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Possibly, mine was on auto renewal, but I unticked it as soon as it had accepted my payment.
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I had the code not valid when I was trying to sub on: http://www.findmypast.com
I then tried through:
http://www.findmypast.co.uk/
and it worked. :)
Nice Christmas bonus,thank you!
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it didn't work either with or without auto-renew for me.
I have got unused credits which might be causing the glitch.
I acquired the credits a good 2or3 years ago when I didn't have a sub, they expired but as soon as I got a sub they resurrected.
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It doesn't work for me, whatever I do ???
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I have the same Dawn, 206 unused credits which have reactivated when I added the £10 sub. I can't remember how I got them but they seem to be World ones. Have you tried getting into the subscription bit the way msr did when it wouldn't accept her code?
Of course, perhaps they have been inundated with requests and have stopped the offer.
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it didn't work either with or without auto-renew for me.
I have got unused credits which might be causing the glitch.
I acquired the credits a good 2or3 years ago when I didn't have a sub, they expired but as soon as I got a sub they resurrected.
Hi Dawn, I have unused credits from long ago too but it worked for me :-\
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I have unused credits which I have had for ages but I did have an annual sub when I got them. Now they show on my account details as running until Oct 2016.
The other day I unticked the box to see whether it generated an email - it did, I left it unticked. Today I have taken advantage of this offer and have just looked at my account and the box is ticked. There is no mention on the email extending my membership until 2016 about the 'auto renew'
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I had an existing subscription and it worked fine for me. I am thinking that they only allowed a finite number at that price. I have tested it again and it now says NOT VALID
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Hi,
Maybe you are right? Perhaps some of us just got the offer at the right time? I put the code in the at the bottom of the page (under the pay as you go area and then went back up the page and clicked on the year's subscription box, filled out the relevant information and it worked okay for me. It also reserected some credits I had not used from some freebie awhile ago. It's odd. :-\
I had let my sub expire some time ago after the changes.
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You have to wonder how their system works? I've never had a year's sub - I only ever take out a month when it's on offer and I always uncheck auto renew- therefore not one of their more profitable customers. So, no offer of a year sub for me but it did offer a month for a £1 - I've used the code four times so far and I'm now extended to April 2015. Might just carry on.....
Jen
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Still no luck and I have tried everyones suggestions.
How very odd it works for some and not others :'(
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panic posted on the previous page of this thread that the code appeared on a blog in relation to a monthly sub, I wonder whether it shouldn't have worked with the annual subscription and that's why it's not working now as they realised the error. :-\
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Could well be smudwhisk, it does seem a very generous offer. If it was a mistake, lets hope they honour the subscriptions that have been renewed/extended.
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I suspect they will even if its to avoid any more negative feedback about the company. They were purchased in good faith and if the error (assuming it was an error) was caused by their site, which seems a good possibility, its not the fault of the purchasers. They've had quite a few £1 for a month offers this year anyway that I suspect many have taken them up on these rather than purchase a full subscription. Its not really much different to someone purchasing multiples of these.
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It does seem as if there was a fault somewhere, especially if it was possible for people to use the code more than once and so renew for several years.
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I suppose if it was an error they could refund the £10 for people who bought multiple years. :-\
Trystan
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The half price offer in July worked more than once for people as there were several posts on various forums/social media from people confirming this. And jennywren001 has posted the monthly offer is working more than once today too.
Its interesting that they are allowing them to be used more than once because in the past they've restricted at times who could use the free credit offers.
May find that these get restricted subsequently too.
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I suppose if it was an error they could refund the £10 for people who bought multiple years. :-\
Trystan
I hope not but anything's possible. In theory I would have thought once they issued the confirmation email it was a completed purchase bought in good faith. Its only subsequently that its been realised perhaps it was an error on their part. Unlike with physical goods, they're not delivering anything other than access to the site but I suppose the law may allow them to claim it was a mistake. The inactive subscriptions I suppose could be revoked but its a little unfair when the error was theirs and their system allows them to be purchased.
As I said previously, there have been so many £1 per month offers this year anyway, its no different to someone just using them each time their existing subscription expires.
We shall have to wait and see but I'm hoping they won't revoke them.
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Just in case you've managed to do multiple monthly £1 offers ( I stopped at 12) :). I suspect they will be treated as a individual monthly subscription so EACH month you will need to check that the auto renew is unchecked.
Jen
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panic posted on the previous page of this thread that the code appeared on a blog in relation to a monthly sub, I wonder whether it shouldn't have worked with the annual subscription and that's why it's not working now as they realised the error. :-\
It was on http://www.ffhs.org.uk/ezine/ezine1412.htm
I got a year's extension, only just tried for a second to see and its expired now. Half price last june and now a £10. I shall just keep watch for the next offer between now and 2016 ;D
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Doesn't work for me :(
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What a shame it is not valid for me either! :'(
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I reckon they have realised a mistake - a BIG one. They never check anything before its released and everything is usually filled with holes so why would they check their offers work as they want them to?
Their QA system is pants - thankfully ;)
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Hi, I have tried to add the code as you suggested but it says code not valid, any ideas please? thanks
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Hi Jools33, it seems the offer has now been withdrawn, have a read through the posts on this thread ;)
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oh what a shame, thanks for telling me
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I just tried the code, and took me to the one month sub for £1 .... better than nothing I suppose :D
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Just nabbed myself a bargain, I've only ever had pay as you go subscriptions so I assumed that was why it only offered me a month for a pound on this offer. A whole month for only a quid, I'm very pleased :D
It reinstated 105 expired credits too, I was thinking there wasn't much point in that as they will expire at the same time but found that they're worldwide whereas the £1 subscription only gives me Britain.
Chuffed, thank you :D :D :-*
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Hi Folks,
Apologies I don't have time to read all posts.
I would like to knoe since I have a worldwide subscription to Ancestry if this offer would be of any use to me ???
Annie
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it appears that the offer has now been withdrawn, how did you manage it roobarb??
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The discount on the annual sub has been withdrawn as it looks like it was working in error. Roobarb I believe got a month sub discounted to a £1 and I believe this should still be working.
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I've just tried it and although it's saying that "discount has been successfully applied" it's not going any further than that like asking for bank details. I'm assuming that the offer has been withdrawn :(
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Bad luck - I've only just found this thread and so missed out! I certainly couldn't see anything on the subs page that was talked about on page 1.
- though maybe it didn't apply outside UK?? ;)
Wiggy
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I've used the "report to moderator" facility to ask the mods if they will amend the original title to reflect the fact the discount on the annual sub would appear to have been an error and it was only on the monthly sub. There doesn't appear to be a dedicated mod for the Common Room so I hope one picks up the request, it may stop a lot of the posts saying it doesn't work. :-X
The last few pages of this thread clearly indicate that its not now working on the annual sub, and hasn't been since before 3pm yesterday. I appreciate there are a lot of posts but even the last few posts indicate the discount code is only working on month subs not annual.
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Not sure Wiggy, but it looks as if it has been withdrawn now anyway. If it was offered in error, I expect someone is feeling very embarrassed now as they have probably lost quite a bit of money as it was such a good offer.
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Not sure Wiggy, but it looks as if it has been withdrawn now anyway. If it was offered in error, I expect someone is feeling very embarrassed now as they have probably lost quite a bit of money as it was such a good offer.
Someone posted on FindMyPast's Facebook page that the code wasn't working and got a reply from them saying it was only off the month sub.
So it does look like whoever set up the discount code applied it to the annual subs in error. :D
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Someone will have a very red face! and maybe a depleted pay for Christmas. :'( ;)
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I have just tried the code and managed to get FindMyPast for a month for £1, I am happy with that. :) :D
I have subscibed to Ancestry for several years, but this year I have been using FindMyPast at my county records office for free, I also registered myself for the free weekend FindMyPast offered over Halloween. My strategy now is to jump on these bargain offers whenever they come up as having access to more than one of the big subscription sites really helps with the research.
Once the month is up, I will still be registered to FindMyPast and will just wait until the next deal.
Thanks to Roots Chatters I managed to get BNA at £40 (half price for a year) about a month ago.
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I must be doing something wrong then >:(
I've been trying all morning without success.
I'll go back and try again.
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I give up, FindMyPast are just not playing nice :(
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Has anyone been refunded And told it was a mistake?
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Hello rolnora,
After entering the Code, click on the Select button, for the Monthly Subscription, then the Payment Section should appear.
Jeanette H.
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Cheers Jeanette H,
It worked a treat. ;D
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Has anyone been refunded And told it was a mistake?
Not sure if they can do that, as I have an e-mail which says it is a receipt for the £10 for 1 year Britain subscription, so presumably that is a contract. If I tried to cancel I doubt if they would refund the money.
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I give up, FindMyPast are just not playing nice :(
rolnora, if you read some of the recent posts you will find that the offer appears to have been withdrawn amended because it should have been against the month sub not the annual.
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Cheers Jeanette H,
It worked a treat. ;D
smudwhisk - And yet it appears to be working for others, like rolnora, above.
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Cheers Jeanette H,
It worked a treat. ;D
smudwhisk - And yet it appears to be working for others, like Jeanette H, above.
Yes it works for the monthly but the topic says annual. This is where the problem lies. The topic title either needs amending or something added to say that it is monthly only as people seem to still not be reading recent posts and thinking its for the annual sub.
It might reduce the number of negative comments about it. ;)
Edit - there have been people posting on FindMyPast's Facebook page in the last hour asking where the annual offer is.
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We're not modifying the subject title (sorry) as the topic has already been indexed on the search engines, and the topic (with the title) has been widely shared on social media.
www.google.co.uk/search?q=FindMyPast+subscription+£10+for+year (http://www.google.co.uk/search?q=FindMyPast+subscription+£10+for+year)
Offers like this by their nature have a limited time, and as many people discovered they were able to take up this brilliant offer of £10 for an annual subscription. Even the £1 sub for a month is a great deal.
Trystan
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Yes I think you'll find it was an error on the annual sub rather than a limited time offer, but I agree the £1 for a month is a good offer too.
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Especially as they dont seem to have closed the loop that lets you keep adding a £1 month. Add a month for £1. Do it again, and again. It keeps letting you. Try it before they realize ;-)
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Looks like they have closed that last loophole! :(
Anyway, I got my month for a pound ;D
Keith
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Keep trying. My card issuer declined one payment I think because I was doing it too fast and too many £1's going thru one by one. I've only done a few months though so as not to take the michael too much. :)
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I have to say it's just let me add another month on for £1.
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I had forgotten to sign out between transactions. ???
Working for me now. ;)
Keith
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I have just received an e-mail from FindMyPast support team and the discount was only meant to be on the monthly subscription. They are aware that some customers did use the code for a 12 months option and shall be contacting those customers directly to advise them of any decision they have made regarding that payment. So to all the people who were successful please let us know what they have to say, when you hear back from them. :-*
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I have just received an e-mail from FindMyPast support team and the discount was only meant to be on the monthly subscription. They are aware that some customers did use the code for a 12 months option and shall be contacting those customers directly to advise them of any decision they have made regarding that payment. So to all the people who were successful please let us know what they have to say, when you hear back from them. :-*
Not heard from them yet. Did you use the code more than once or did you contact them?
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Thanks Ellen, it will be interesting to see what happens now then, as from what I've read, as they accepted the money and issued an email saying that the subscription was in place, that it could act like a contract and they may have to stand by it even though it was a mistake as people paid the money in good faith. I suppose it depends how many people were able to take advantage of the offer, whether they can afford to let it stand as a gesture of good will. I expect they will take legal advice before doing anything.
I wouldn't like to be the person who put out the offer!!
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Yes groom, they will have to stand by it......................the customer is always right etc. ;D ;D ;D
I think they are possibly trying to dodge it as they probably didn't expect so many "taker's" ???
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Yes groom, they will have to stand by it......................the customer is always right etc. ;D ;D ;D
I think they are possibly trying to dodge it as they probably didn't expect so many "taker's" ???
Findmypast may have a legal out if they did not actually make the offer of 10GBP for a years subscription. The only place I have seen an offer with that code is in the FFHS Ezine email and that said Get started today for just £1 using the code ‘FHSANTA14’. Code expires 2 January 2015 It does not state a subscription period but would have been meant for a 1 month subscription, someone may have accidentally found that the 90% discount intended for the 1 month subscription also worked on the 1 year subscription and so it spread.
Andy
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'Get started today for just £1 using the code ‘FHSANTA14’. Code expires 2 January 2015'
This is the offer I saw, but when I entered the code, it displayed 1 month for £6.95 and 12 months for £10. It never entered my head that it was their mistake, I just thought I had read it incorrectly. ::)
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I think some one just made a huge mistake, presumably their computers must have been programmed to allow it to be added to a year's subscription, otherwise why didn't it come up straight away as void?
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Findmypast may have a legal out if they did not actually make the offer of 10GBP for a years subscription. The only place I have seen an offer with that code is in the FFHS Ezine email and that said Get started today for just £1 using the code ‘FHSANTA14’. Code expires 2 January 2015 It does not state a subscription period but would have been meant for a 1 month subscription, someone may have accidentally found that the 90% discount intended for the 1 month subscription also worked on the 1 year subscription and so it spread.
Andy
may? would have meant?
are you kidding? This is part of DC Thompson, they don't deal in puzzling their customers. Companies HOPE for word of mouth, for good reviews to get around, for special offers to get around. I don't know where snowy, the originator of this thread found the offer but was perfectly entitled to share it here. Plenty of people took advantage and shared again and why shouldn't they? The fact that FindMyPast had no brakes on this offer, either by scrutinising before release or confining it to one offer per customer is not the customer's fault. Once again they have shown they are slack and unprofessional.
I can't believe its the same company of 12 months ago. Sad.
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Parmesan, considering you have such a low opinion of the site and the company, why did you bother taking them up on the offer? And, for that matter, twice as you've admitted previously on this thread.
The more negative feedback over this error, and lets face it errors do occur on a lot of sites and in other computer services, the more chance they will try and revoke all the subscriptions. Their T&Cs state that the contract is concluded when they send out a confirmation email, something which is no doubt though automatic.
Rather than people speculating as to what is going to happen, and it is still speculation whatever has been posted on a certain Facebook page and whatever the impression given by FindMyPast Customer Support in emails to those who weren't lucky enough to make use of the discount on an annual sub, perhaps people should just wait and see and hold off on any criticism which may adversely affect the position of those who did manage to take up the offer in good faith.
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I've not received any email/notification about my £10 subscription being in error but I've just checked my card account and it has gone through. My home page on FindMyPast is still showing a subscription until 2017.
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Hello RootsChatters,
The Offer was also available on this site:
http://www.retailmenot.com/view/findmypast.co.uk?c=6475426
I hope all goes well for everyone who were able to secure the Membership for the Year.
I missed out on the Yearly Offer, as I was assessing the situation, a little too long.
However, I did take them up on the Monthly Offer, which I have done so previously.
This suits me fine, it works well with the unlimited access for Britain and I also still have Credits with my World Pay-As-You-Go Yearly Membership, which will keep me going for a while, until the next offer comes along or Free Access Weekends (if any?).
I keep hoping 'Ancestry' or 'Scotland's People', may one day be a little more generous.
Jeanette H.
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I have just received my email from a.hannan at FindMyPast :-X
FindMyPast have made a mistake :-[
For a short period, it was possible to also use the discount code for a purchase of an annual subscription and I can see that you have managed to purchase a £99.50 subscription at the price of £10. That was our mistake and I have now corrected that by refunding your £10 payment and cancelling that annual subscription :'(
Anyone else get one of these? :o
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It is being discussed on the other post :)
http://www.rootschat.com/forum/index.php?topic=707305.
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Just had an email from FindMyPast cancelling the subscription I bought with their £10 offer - they are very sorry for their error apparently and are refunding my money. I'm not surprised really , nice try anyway !
Christine
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Just had an email from FindMyPast cancelling the subscription I bought with their £10 offer - they are very sorry for their error apparently and are refunding my money. I'm not surprised really , nice try anyway !
Christine
Does contract law allow them to rescind? Anybody know?
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I've just received the same email. I'm still not sure how they would stand legally if anyone decided to fight it, but I presume that they have taken advice. That's a mistake they won't make again!
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That's a mistake they won't make again!
Not sure about that, FindMyPast have made a catalogue of mistakes since April 2014.
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Just received this:
I write in connection with a Findmypast subscription purchase that you made earlier this week.
The terms and conditions of this particular promotion stated that it was intended to give you a 90% reduction on a 1 month subscription so, 1 month for £1.
For a short period, it was possible to use the discount code for a purchase of an annual subscription and I can see that you have managed to purchase a £99.50 subscription at the price of £10.
That was our mistake and I have now corrected that by refunding your £10 payment and cancelling that annual subscription. That credit refund should reach your card within the next 2 or 3 working days.
We are sorry for any disappointment caused by this error and we have taken steps to ensure that an error of this kind does not occur on future discounted promotions.
With kind regards
Nicky Doran
My reply:
Not acceptable.
The offer was advertised by FindMyPast & paid for by subscribers which constitutes a contract.
As with any sale of goods or services that which is advertised must be honoured.
I do not want nor do I accept a refund & I expect FindMyPast to honour that which was advertised.
Do not remove my annual subscription as this will constitute a breach of the code of practice.
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I've just got a similar email from an Alison Hannan.
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Keep us updated Jim please. Be interesting to see what reply you receive.
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Just received my email, will refund my £10 but have given me one month free as goodwill.
Jennifer
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I have received the same - but my one month complimentary is now actually there.
I just found this too.
http://www.retailmenot.com/view/findmypast.co.uk?c=6475426
This is what it leads to:
One Year Britain Records Membership For Only £10
Details: Grab a One Year Britain Records membership for only £10
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http://conversation.which.co.uk/consumer-rights/pricing-mistake-next-ms-sofa-tv-online-shops-honour/
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I have also replied quoting their T&Cs
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Just received this:
I write in connection with a Findmypast subscription purchase that you made earlier this week.
The terms and conditions of this particular promotion stated that it was intended to give you a 90% reduction on a 1 month subscription so, 1 month for £1.
For a short period, it was possible to use the discount code for a purchase of an annual subscription and I can see that you have managed to purchase a £99.50 subscription at the price of £10.
That was our mistake and I have now corrected that by refunding your £10 payment and cancelling that annual subscription. That credit refund should reach your card within the next 2 or 3 working days.
We are sorry for any disappointment caused by this error and we have taken steps to ensure that an error of this kind does not occur on future discounted promotions.
With kind regards
Nicky Doran
My reply:
Not acceptable.
The offer was advertised by FindMyPast & paid for by subscribers which constitutes a contract.
As with any sale of goods or services that which is advertised must be honoured.
I do not want nor do I accept a refund & I expect FindMyPast to honour that which was advertised.
Do not remove my annual subscription as this will constitute a breach of the code of practice.
there were no T&Cs attached to the offer other than it couldn't be used in conjunction with any other offer.
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I haven't been given a months complimentary.
I expect you will find, Jim that your subscription has already been removed, I checked mine and it is back to October 2015.
As I understand it, it is not the advertising that must be honoured, as that is only an invitation to buy and they don't have to accept your offer. What could be a contract though is the fact that they took the money and sent out receipts in the form of emails. However, as I said earlier, I presume that they have sought advice from their legal department before acting.
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Sent a complaint to the ASA.
What could be a contract though is the fact that they took the money and sent out receipts in the form of emails
That's my point, they accepted the money.
If you buy an item for £10 in a sale, the store can't snatch it back because it should have been £100 & just throw your tenner back at you.
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The least they could do was to give everyone a complimentary month for their error
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Perhaps I got a free month because I didn't have a current sub. and they were trying to hook me back? ;)
Jennifer
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FindMyPast T&Cs
"A contract between us begins when we send you a confirmation email, after receiving your order and accepting your payment or voucher code"
Payment was accepted in all cases.
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Perhaps I got a free month because I didn't have a current sub. and they were trying to hook me back? ;)
Jennifer
Probably, I already have a sub, but out of goodwill they could have given an extra month. I wonder if I can ask for the interest on the £10 for the 4 days it will have been out of my bank account?
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The least they could do was to give everyone a complimentary month for their error
The least they should do is honour it.
A contract between us begins when we send you a confirmation email, after receiving your order and accepting your payment or voucher code
Yep that's the one.
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A bad PR move, this debacle could do FindMyPast more harm, and in the long term cost them more financially than if they had honoured the purchases. Many customers have felt let down and disappointed with FindMyPast since April, this latest fiasco will add to those figures.
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There was no offer for a 12 month sub for £10.00, you all just took advantage of an error on their system and some of you repeatedly did this.
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A bad PR move, this debacle could do FindMyPast more harm, and in the long term cost them more financially than if they had honoured the purchases. Many customers have felt let down and disappointed with FindMyPast since April, this latest fiasco will add to those figures.
Couldn't agree more! And I didn't get the free month.
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There was no offer for a 12 month sub for £10.00, you all just took advantage of an error on their system and some of you repeatedly did this.
What's this then ?
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There was no offer for a 12 month sub for £10.00, you all just took advantage of an error on their system and some of you repeatedly did this.
At the time though we didn't know it was an error. When I went to the website it clearly said that a year's subscription would cost £10, so I entered into the contract in good faith. I also only did it once.
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There was no offer for a 12 month sub for £10.00, you all just took advantage of an error on their system and some of you repeatedly did this.
What's this then ?
Clickbait generated by a voucher site.
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It's still an offer as it has FindMyPast's code.
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advert not from FindMyPast
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the ad is irrelevant, their T&Cs are not.
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There was no £10 sub for 12 months, it was 1 month for £1
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There was no £10 sub for 12 months, it was 1 month for £1
that's funny because when I entered the code it said one year for £10. That was the offer I got told about, that was the offer that appeared on the actual FindMyPast website, not some dodgy voucher code site. Their own mechanisms processed the orders. Whether that was their intention is another matter, but that is what was on offer, and their is nothing in the T&Cs that cover them for any such error.
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There was no £10 sub for 12 months, it was 1 month for £1
that's funny because when I entered the code it said one year for £10. That was the offer I got told about, that was the offer that appeared on the actual FindMyPast website, not some dodgy voucher code site. Their own mechanisms processed the orders. Whether that was their intention is another matter, but that is what was on offer, and their is nothing in the T&Cs that cover them for any such error.
Exactly.
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damn spelling error THERE is nothing in the T&Cs :)
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I find it hard to believe that you thought you was going to get a 12 month subscription for £10.00, some of you realised something was not right, because you repeatedly used the code to take advantage of the obvious error.
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There was no £10 sub for 12 months, it was 1 month for £1
If there was no sub for £10 why did they say the voucher had been applied (as advertised)? Why did they deduct £89 from the 1 year price when the voucher was input? Why did they add 1 year to accounts? Why did they take £10 from bank accounts? Why did they confirm on their website and by email that a 1 year subscription for £10 had been awarded? That is a lot of whys?
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There was no £10 sub for 12 months, it was 1 month for £1
If there was no sub for £10 why did they say the voucher had been applied (as advertised)? Why did they deduct £89 from the 1 year price when the voucher was input? Why did they add 1 year to accounts? Why did they take £10 from bank accounts? Why did they confirm on their website and by email that a 1 year subscription for £10 had been awarded? That is a lot of whys?
Quite
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Perhaps it is time for the Cyber World to come into line with the Real World.
When an Item passes through Checkout, with an Incorrect Price, then the Item is given FREE!
Watching and reading every post, with great interest and support!
Something good has to come out of this situation.
Jeanette H.
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I find it hard to believe that you thought you was going to get a 12 month subscription for £10.00, some of you realised something was not right, because you repeatedly used the code to take advantage of the obvious error.
Sorry Jay but my letter does say: For a short period, it was possible to also use the discount code for a purchase of an annual subscription and I can see that you have managed to purchase a £99.50 subscription at the price of £10.
They obviously didn't lock it down as quickly as they wanted to or should have. When I put my offer code in I was allowed the choice of 1 year or 1 month. I selected one year and it confirmed the price. I only redeemed the offer once.
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There was no £10 sub for 12 months, it was 1 month for £1
If there was no sub for £10 why did they say the voucher had been applied (as advertised)? Why did they deduct £89 from the 1 year price when the voucher was input? Why did they add 1 year to accounts? Why did they take £10 from bank accounts? Why did they confirm on their website and by email that a 1 year subscription for £10 had been awarded? That is a lot of whys?
Yes, Pat. why, why, why, why, why? Could it be because FindMyPast have got very little, if anything right since April? I take no delight in saying this but, their incompetence proved over the months is a disgrace and they deserve the backlash this latest fiasco has prompted, it seems they just do not learn.
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There was no £10 sub for 12 months, it was 1 month for £1
If there was no sub for £10 why did they say the voucher had been applied (as advertised)? Why did they deduct £89 from the 1 year price when the voucher was input? Why did they add 1 year to accounts? Why did they take £10 from bank accounts? Why did they confirm on their website and by email that a 1 year subscription for £10 had been awarded? That is a lot of whys?
Certainly is Pat, but correct.
I presume that Jay9 didn't apply for the offer otherwise they would have known what was said when the code was applied. I agree, it was a good offer, but as they have been offering £1 for a month for quite a long time as well as free weekends, it didn't seem unreasonable that they offered it as a reward to loyal customers, rather than offering bargains all the time to non subscribers. Majority of us didn't take advantage by applying the code more that once.
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companies quite often run 'loss leader' offers, that's what I thought this was.
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Will be interesting to hear what the ASA has to say.
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Mine was withdrawn in line with others on here - I contested & showed them the advert from the voucher site .... (linked in an earlier post on here) ... heres the response ...
That was not an advertisement placed by Findmypast, it sounds like inaccurate information has been placed by a third party on another website.
The terms I was referring to were those that were agreed with FFHS when the promotion was agreed with them – the offer was £1 for 1 month.
We did not advertise anywhere that this discounted offer was in respect of an annual subscription at £10 so we are entitled to withdraw the purchase and refund in full.
We just couldn’t honour such a massive discount of almost £90 for an annual subscription. Our product is worth far more than £10 per year. We would not be able to stay in business long, nor indeed invest so heavily in the many record sets we are adding if we charged such a low price for a Findmypast annual subscription.
Finally, please be assured that we have taken steps to ensure that an error of this kind does not re-occur. It’s clearly a bad reflection on us as a company and is time consuming for myself and my team to try our best to rectify.
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Whilst I agree that it's frustrating and they've certainly screwed up, I don't think any of us would want to see FindMyPast go out of business due to losing massive amounts of money.
Just remember the saying "There's no such thing as a free lunch" - or in this case a free (ish) subscription.
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I see from FB that it does seem that the free month has only been given to people without subscriptions in an attempt to persuade them to take out a subscription. Once again a case of loyalty not being rewarded.
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I too managed to obtain a subscription for one year, which has now been withdrawn.
I have, however, been offered one month free:
I write in connection with a Findmypast subscription purchase that you made earlier this week.
The terms of this particular promotion were to get you started with Findmypast for £1 on a monthly subscription
For a short period, it was possible to also use the discount code for a purchase of an annual subscription and I can see that you have managed to purchase a £99.50 subscription at the price of £10.
That was our mistake and I have now corrected that by refunding your £10 payment and cancelling that annual subscription. That credit refund should reach your card within the next 2 or 3 working days.
We are sorry for any disappointment caused by this error and in recognition of that, and as a goodwill gesture, I have now added a complimentary 1 month subscription to your Findmypast membership.
I hope that will afford you enough time to have a good look at Findmypast and decide if you want to make a further purchase with us.
My response:
Thank you for your email.
Frankly, I am disappointed with its content. I saw the offer and purchased it in good faith.
You have stated that it was an error on the part of DC Thomson Family History and so not my fault. Therefore, why am I being penalised for your mistake?
Any goods and services that are purchased for an advertised price - whether in shops or on the internet - should not then subsequently have the terms of the sale changed. Otherwise, other goods and services purchased through online shopping, which is what this is, could have money refunded or withdrawn from accounts with no notice of intent.
You have also stated in your email that, as a goodwill gesture, a complimentary one month subscription has been added to my account. This is not true. You have extended my current subscription to 10th January - a mere 11 days after it is due to end on 30th December. That is not a one month goodwill gesture, is it?
I took out my original subscription with Find My Past because it was owned by a British company and I do believe in supporting the home economy rather than one based on the other side of the Atlantic Ocean. Since doing so, the site was "improved" and I have spent the past year getting to grips with the changes and glitches that came with it.
Yes, I will take a long, hard look at the website and make a decision as to whether or not I continue to use it. If I choose not to renew, I will certainly ensure that my reasons are documented.
I would appreciated a response to the questions that I have asked above.
I will now wait to see if I do get a response.
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I'm just imagining the panic in the FindMyPast offices when the mistake was discovered. :D
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To add insult to injury I am now unable to access any records on FindMyPast but, instead, get directed to the subscription page............even though I get a "welcome". >:( ::)
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I'm just imagining the panic in the FindMyPast offices when the mistake was discovered. :D
Were heads rolling, heads in hands and headless chickens going round in circles!
And shouts of 'It wasn't me, I'm not responsible'
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I too purchased the £10 yearly sub and have received the same email as others snatching it away and giving me a free month. I immediately went on the FindMyPast site to see if my automatic renewal was still unchecked after they changed my subscription, it was, but I suggest you all check yours - they have made a huge mistake, they could well make another ::)
Totally disgusted, sticking with Ancestry in future >:(
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I see from FB that it does seem that the free month has only been given to people without subscriptions in an attempt to persuade them to take out a subscription. Once again a case of loyalty not being rewarded.
Well it is, if you go in to subscriptions you can get 10% discount on annual sub
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Well I had subscribed for years up till last year,when the site became useless.Have just taken out a month for £1 and wish I hadnt,no change here still unfit for purpose
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Like everyone else my subscription has been cancelled they are supposed to be refunding my £10. I have done most of my research on my family but I have a few loose ends to sort out so I will be very busy in the next month getting as much information as I can from this site before the months free use ends, then I will go elsewhere if necessary.
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Once again a case of loyalty not being rewarded.
Try being a World subscriber - you don't even get a chance at the £1 for a month, or any other offer for that matter, and the non-UK records are fairly pants anyway as it turns out.
So I asked them to down-grade my sub to UK only without any refund of payment, but guess what, they "can't".
I did get an email about an offer with Debenhams for £49 which said "your membership will last one year from point of redemption" so I going to buy it to use when the World sub ran out, but elsewhere it said 6-months so I checked with them before parting with my cash - just as well, it is only 6-months.
They really do need to get their act together.
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They really do need to get their act together.
They certainly do.
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Reckon we all make mistakes sometimes :-\ ::) ;)
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Reckon we all make mistakes sometimes :-\ ::) ;)
Luckily not so public or expensive ones. ;)
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It is a fallacy that a trader has to sell something at the marked price, if it is an obvious error then they do not have to.
The sticking point here is wether they and the purchasers have contracted an agreement for the purchase price, again the get out may be the obvious mistake in the price.
And don't forget, it cuts both way's, so when you have overpaid will they refund you!
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They treat customers so erratically. When it all went horribly wrong some got multiple ongoing extensions (me included), some none. One or two got refunds, the majority did not. Those people paid for a service they thought they knew but it had changed out of all recognition and they found it unworkable. Did FindMyPast listen to them? No they did not (except for one or two who wouldn't let it drop, or moaned as people on here called it).
I keep hearing 'we are a small company' boo-hoo! (and don't make me laugh) Many of their subscribers were pensioners or on low incomes and couldn't afford to pay money for an unusable product. They care not one jot.
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I keep hearing 'we are a small company' boo-hoo! (and don't make me laugh) Many of their subscribers were pensioners or on low incomes and couldn't afford to pay money for an unusable product. They care not one jot.
They don't actually seem to know who they are. The website says "© 2014 brightsolid online publishing limited, trading as findmypast.co.uk" and quotes Company No. 04369607 - but this number is in fact D.C. Thomson Family History Ltd. They used to be called Brightsolid Online Publishing Ltd but haven't been legally called that for almost a year now........
So basically we are dealing with a company that doesn't even know its own name yet we hope to get some sense out of them. Good luck with that one then. ;D
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I have access back but, according to FindMyPast, my sub is with AU partnership.... which is news to me as I joined via the UK site. ::)
I am giving up trying to make sense of all this................tomorrow is another day!
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It is a fallacy that a trader has to sell something at the marked price, if it is an obvious error then they do not have to.
The sticking point here is wether they and the purchasers have contracted an agreement for the purchase price, again the get out may be the obvious mistake in the price.
And don't forget, it cuts both way's, so when you have overpaid will they refund you!
A mistake would be where they mistakenly charged the wrong price and it was obvious that it was a mistake- not when they offered a sub at a price and set up an entire process to enable them to offer at that price. How are purchasers supposed to know around Black Friday, Cyber Monday et al what constitutes a ridiculously implausiible mistake and what is a really brilliant offer?
There is no sticking point over whether they contracted an agreement. An online confirmation of "you have successfuly applied your voucher, congratulations you can start your search now" and a letter stating a price paid and accepted and a timebounded subscription period is contract enough for me.
And does it cut both ways? - if it does why is someone on Find My Past Facebook in dispute because they have been charged £90 for a free offer.
If Find My Past has accepted that this mess is their fault then they need to deal with that fact and not blame customers for taking advantage of what looked like a really good offer.
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I thought £10 was good but free . You know what they say, there's no such thing has a free ride.
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I see from FB that it does seem that the free month has only been given to people without subscriptions in an attempt to persuade them to take out a subscription. Once again a case of loyalty not being rewarded.
I asked them why some had a free month - their reply
For customers who did not already have a subscription, we did not want to cut off their service unexpectedly so have gifted them 1 month service for free.
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http://www.rootschat.com/links/01ecs/
and;
http://www.rootschat.com/links/01ect/
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I thought £10 was good but free . You know what they say, there's no such thing has a free ride.
A free 14 day Trial as I think you well understand
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£90 is a lot for 14 days, did they not untick the auto renew box?
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Quote by Young Tug
"£90 is a lot for 14 days, did they not untick the auto renew box?"
In a nutshell, apparently they signed up for 14 days free trial to see if things had improved since they were last a member. It did start with failure to uncheck auto renew, I think but before the end of the 14 day period. So they posted on Facebook and were advised to contact support, told they shouldn't worry as if they had inadvertently purchased a full sub that they didn't want, they would get a refund. When they contacted FindMyPast support they were told they could not have a refund and that they had not been eligible for a free trial anyway as they had previously been a member of FindMyPast. The individual did not find anything limiting the free trial in the terms and conditions. The only restriction is that a free trial is limited to one per household and as they had not previously had a free trial they did not see a problem. They posted again and were told, again, to contact support. As yet they have not received satisfaction and apparently are dealing with Trading Standards although a subsequent FindMyPast post on Facebook says that the head of customer services has written to the individual regarding the matter. That's as much as I know.
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I have no knowledge whatsoever of this apart from what you have posted, so without making assumptions I cannot judge who is right or wrong.
Back to the original subject, can you imagine how many thousands of pounds that would have been lost due to this cock-up. There were postings on other forums, not just this one and it was posted to facebook amongst other social media sites by many. With the multiple subscriptions made by several people also it must number in the tens of thousands.
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Back to the original subject, can you imagine how many thousands of pounds that would have been lost due to this cock-up.
But can you imagine how many thousands of pounds it will cost in staff time, resources, bad publicity etc by the time that they have resolved the issues? It might well have been better for them to have cut their losses and left the £10 deal to those who had snapped it up.
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I have no knowledge whatsoever of this apart from what you have posted, so without making assumptions I cannot judge who is right or wrong.
Back to the original subject, can you imagine how many thousands of pounds that would have been lost due to this cock-up. There were postings on other forums, not just this one and it was posted to facebook amongst other social media sites by many. With the multiple subscriptions made by several people also it must number in the tens of thousands.
Yes, I can and I do understand that it would be difficult for a company to sustain such losses but they could certainly have handled the fall-out better and treated people equally. It wasn't that this was a £1 offer for a month that went through at £10 for a year - once on the purchase page there was a choice £1 for a month or £10 for a year. It wasn't as if people were exploiting a bug in the system, this was presented as a genuine offer. FindMyPast have acknowledged that it is entirely their mistake.
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Yes, I can and I do understand that it would be difficult for a company to sustain such losses but they could certainly have handled the fall-out better and treated people equally. It wasn't that this was a £1 offer for a month that went through at £10 for a year - once on the purchase page there was a choice £1 for a month or £10 for a year. It wasn't as if people were exploiting a bug in the system, this was presented as a genuine offer. FindMyPast have acknowledged that it is entirely their mistake.
It wasn't advertised as a genuine offer by FindMyPast, it was posted on here, and possibly elsewhere, and then reposted on various other Facebook pages and probably elsewhere. If you check the first page, someone did ask the OP where they saw it and they didn't respond at that time. The online voucher sites had obviously picked it up from somewhere and reposted. The fact they provide a percentage of how many people were successful at using the code does show its unlikely to have been a genuine advertisement placed by FindMyPast. Most of these sites do seem to repost the offers they see.
The offer code was advertised on the FFHS Ezine in relation to £1 offer, although that didn't specifically say for one month, but considering the number of £1 for a month offers that there have been this year, most people would realise that was probably what it was for. OK most of us weren't aware of this until after the facility was pulled but that doesn't mean that FindMyPast advertised it as such.
FindMyPast appear to be relying on the fact it was a misprice on their system and some contract law that appears to allow them in certain circumstances, because it was such a big discount, to argue that it would not be reasonable to expect them to have genuinely made the offer. The fact they never actually advertised it themselves, but it was their system applying the code to the wrong subscription level, would probably work in their favour. I've been trying to find a link to the appropriate legislation to do with mispricing on the web to see what it actually says but haven't been able to find one as yet. However, the Which article that a RCer posted on a previous page of this thread is a good overview of the subject and there are other webpages that discuss it, although these apply to the sale of goods and not services. They do seem to say that in the case of a misprice, all orders have to be revoked as nobody should be able to benefit from the problem. This is most probably why they have revoked not only the subscriptions of those of us who used the code to extend an existing subscription which would start at a later date, but those who didn't have a subscription and obviously started to use it immediately.
I know FMPs T&Cs state that once you get a confirmation email the contract has been accepted, but the crux of the issue will be what the mispricing rules in the legislation actually say about this and how they would likely be interpreted by a court if it ever went to court. The fact that the mistake, and it was that, allowed far more people to benefit from the big discount that the normal £1 for 1 month offer would, probably would act in their favour as they would argue that no reasonable person would realistically expect them to discount an annual subscription to such an extent (there hasn't ever been such a large discount on the annual previously, only a 50% discount) and take such a loss.
If anyone really wants to find out, then contact the CAB or a solictor and ask, but to those overseas please note this is covered by the law in England as that is where findmypast itself is based (its their parent company which is based in Scotland).
This is simply my interpretation of what I have read in relation to this, I'm not a qualified solicitor.
Don't get me wrong, I don't think FindMyPast have really dealt with this in a good way. There has been no public comment that they had an issue, its all been limited to individual emails to people affected and I do think their emails outlining why they were revoking the subscriptions could have been much better, not least stating the appropriate legislation which would allow people to satisfy themselves as to what it does actually say. I don't think their T&Cs are that good either, so much for reducing jargon. I suspect there will be a major rewrite of them at some point to cover their backsides more easily if such an issue arose in the future.
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I agree with you smudwhisk apart from the fact that a few weeks ago FindMyPast had a totally FREE weekend access to their records so to see this £10 sub I considered it was another offer especially as the code was SANTA !
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This thread has certainly advanced at a rate of knots!
I'm not sure about this -
It wasn't advertised as a genuine offer by FindMyPast, it was posted on here, and possibly elsewhere, and then reposted on various other Facebook pages and probably elsewhere. If you check the first page, someone did ask the OP where they saw it and they didn't respond at that time. The online voucher sites had obviously picked it up from somewhere and reposted. The fact they provide a percentage of how many people were successful at using the code does show its unlikely to have been a genuine advertisement placed by FindMyPast. Most of these sites do seem to repost the offers they see.
The codes have to originate somewhere, and the most likely place is the company where they are to be used - in ths case FindMyPast, and possibly offered in the various publications of D C Thomson.
I occasionally received emails from companies I have purchased from previously offering a discount if I use a particular code, the same codes also turn up on the various voucher codes sites. Most of the on-line shopping sites that I have used have a 'do you have a promotional code? enter it here' box. Usually I don't, but if I tried to make one up I am sure it would be rejected immediately. I'm pretty sure that the online voucher sites are in the same position - only offering what companies themselves have put out. As always though, I stand to be corrected if it can be proved otherwise
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This thread has certainly advanced at a rate of knots!
I'm not sure about this -
It wasn't advertised as a genuine offer by FindMyPast, it was posted on here, and possibly elsewhere, and then reposted on various other Facebook pages and probably elsewhere. If you check the first page, someone did ask the OP where they saw it and they didn't respond at that time. The online voucher sites had obviously picked it up from somewhere and reposted. The fact they provide a percentage of how many people were successful at using the code does show its unlikely to have been a genuine advertisement placed by FindMyPast. Most of these sites do seem to repost the offers they see.
The codes have to originate somewhere, and the most likely place is the company where they are to be used - in ths case FindMyPast, and possibly offered in the various publications of D C Thomson.
I didn't say the code didn't originate from them, I said there was no advert that say it was £10 for a year, the code was advertised as a sub for a £1.
There is a big difference to that so please do not misquote me.
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I agree with you smudwhisk apart from the fact that a few weeks ago FindMyPast had a totally FREE weekend access to their records so to see this £10 sub I considered it was another offer especially as the code was SANTA !
Grouse I don't disagree about the free weekend, but that wasn't an annual sub discount. Its the same difference as the fact they've had numerous £1 for 1 month subs this year.
What I said was that they have never had a discount of 90% on an annual sub, only on the month sub. That is the difference and most likely what they are relying on.
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Reluctantly, I think you are right, Smudwhisk, the only adverts for the year for £10 offer came from voucher sites and through word of mouth on various forums, not from FindMyPast itself. Where the mistake was made, was in FindMyPast's software allowing the code to be applied to a year's subscription rather than just a month's. This would probably be judged in law to be a genuine mistake and not an attempt to mislead people and I expect that FindMyPast took legal advice before refunding money and cancelling subscriptions.
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I'm sorry smudwhisk, I thought I quoted you exactly. Perhaps I misinterpreted your meaning, for which I apologise.
I have not seen the original advert so cannot disagree with you. I would be very interested is seeing it though if you care to post it.
I'm unsure so won't state it categorically, but my math seems to be on similar lines to that of grouse.
Offering 1 month for £1.00 to those without a sub works out at £12.00 per year (presuming of course that a yearsworth can be obtained), so it is not unreasonable for subscribers to think that a preferential discount of £2.00 applies to them, is it? Especially as grouse implies, it would be a rather nice Christmas gift.
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Warning
I don't know if this has already been mentioned but when I took up the 1 month for £1 offer the first thing I did was untick the renew box.
When I took up the £10 offer which was accepted by them the renewal box was automatically ticked.
Although they cancelled the subscription they didn't cancel the auto renew.
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Email to FindMyPast
Nicky Doran
If we the public are to accept this as an error can you confirm that those who unchecked the renewal box previously only to have it auto-checked on taking up this latest offer will be refunded because although you have cancelled the subscription you haven't cancelled the auto-renewal.
In other words do you accept this as an error also & therefore doesn't have to be honoured.
Reply
Every new subscription automatically switches on the auto-renewal option and our customers have control to change that any time via their My Account page.
I note that you have cancelled your own auto-renewal option just a few moments ago.
As detailed in our terms and conditions, all customers who ask for a refund within 14 days of making a payment are entitled to a refund under our 14 day cooling off period (as long as the subscription has not been used).
So that's a no then.
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As detailed in our terms and conditions, all customers who ask for a refund within 14 days of making a payment are entitled to a refund under our 14 day cooling off period (as long as the subscription has not been used).
So that's a no then.
the absolute GALL of the woman quoting their T&Cs at you >:( >:( >:(
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Okay I phoned CAB
CAB say they were in breach of contract >:( not honouring the sale BUT the recourse to that is to either, reinstate the purchase OR refund.
I queried them refunding without me asking and they said they shouldn't have done that >:( but its done now. He said it COULD be pursued but advised it would not be worth the effort which reluctantly I agree with >:(
;D Nothing lost, heigh ho.
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I'm unsure so won't state it categorically, but my math seems to be on similar lines to that of grouse.
Offering 1 month for £1.00 to those without a sub works out at £12.00 per year (presuming of course that a yearsworth can be obtained), so it is not unreasonable for subscribers to think that a preferential discount of £2.00 applies to them, is it? Especially as grouse implies, it would be a rather nice Christmas gift.
I actually deliberately avoided mentioning the issue of the £1 per month multiples that the site appears to let people take out, because the issue has been with the annual sub discount. Unfortunately, as I mentioned, this is still a discount on the monthly sub and not the annual, but I agree it does seem a little unfair that the site has let people use the monthly discount multiple times during one month, rather than them using the code once every month such a discount appears. I suspect FindMyPast would still argue that the £1 per month offer is more limited, unlike a 90% discount on the annual, even though that also could be used more than once, and make sure they close the multiple use loophole as soon as they can.
As I have said, the number of people who probably have used the monthly discount code is probably lower because those of us with annual subs aren't eligible. And this will probably be what they would argue in relation to whether it was fair to expect such a large discount.
It also would be interesting to know if anyone who used the month offer more than once is retaining those subscriptions because as far as I can see, they definitely can't use the misprice rules to override this, as its not a mistake in pricing, and also there is nothing to say it can only be used once.
I think its safe to say their T&Cs will get revised in the not too distant future.
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My reply
Nicky Doran
The resposibility is quite clearly with you.
To cancel the subscription without cancelling the aut-renewal appears like FindMyPast are taking advantage of the error they created.
Subscribers took up this offer in good faith & will now find themselves out of pocket & trying to get refunded.
FindMyPast have turned this fiasco into a one way street in it's favour.
Doing nothing isn't an option.
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Okay I phoned CAB
CAB say they were in breach of contract >:( not honouring the sale BUT the recourse to that is to either, reinstate the purchase OR refund.
I queried them refunding without me asking and they said they shouldn't have done that >:( but its done now. He said it COULD be pursued but advised it would not be worth the effort which reluctantly I agree with >:(
;D Nothing lost, heigh ho.
Parmesan, did you actually mention the apparent misprice rule that they appear to be relying on or simply the fact they appear to have revoked a valid contract? As far as I can see, under the misprice rule they don't appear to have to offer you a refund, they can simply do it. But I am happy to stand corrected if anyone knows the exact rules.
At the end of the day, the advice given is only as good as the facts provided by the individual. I don't mean this derogatively to you, but I know the CAB confirmed to a colleague of mine a few years back that she was in a jobshare when only she was "at risk of redundancy" (not her colleague who she believed she shared the job with) based on information she provided, but in fact her job wasn't a job share, nothing in the contract to that effect, and she had egg on her face somewhat when she challenged the employer to this. In this case, it was the info originally provided that led to her being advised wrongly and perhaps them not asking the correct questions or seeing the paperwork.
At the end of the day, we've only lost out a benefit of £90 discount, they would probably have been out of pocket to the tune of a lot of money.
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What I told them was that I had not seen the offer myself only heard by word of mouth (true). That when I went to the website I followed the purchase through to completion and what ensued following that. I also told them the contract bit from FindMyPast T&Cs
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I've been given some legal advice that it is a straightforward breach of contract and a suggestion that a test case of small claims might be the way forward. However, advice was that such an action, if successful, might kill the company. :-\
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Perhaps as well it is the way that it has been dealt with that has caused ill feeling. I'm sure we are all sensible enough to realise that it was a genuine mistake, probably caused by one person at FindMyPast who programmed the code acceptance incorrectly. Maybe if the letter withdrawing the offer had been more apologetic and had offered everyone a free month's subscription, people would have more sympathy with them. Instead it does seem as if they are trying to twist it and blame people for taking up the offer.
I've been given some legal advice that it is a straightforward breach of contract and a suggestion that a test case of small claims might be the way forward. However, advice was that such an action, if successful, might kill the company.
I'm sure that no one would want that to happen, but I can see how it would.
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Well said Groom ;D
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I've been given some legal advice that it is a straightforward breach of contract and a suggestion that a test case of small claims might be the way forward. However, advice was that such an action, if successful, might kill the company. :-\
Again, as I asked Parmesan, did you mention to whoever you asked the fact they appear to be using the misprice rules to revoke the subscriptions?
If not, it may possibly have meant you would have received different advice. I don't know for definite, as I said I can't find anything showing the exact rules online, but it does have a bearing on what advice would be given, even if ultimately they may give the same advice.
I shall now remove my Law Graduates hat and crawl back under my stone, but it does need to be considered when asking for advice. :D
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My reply
Nicky Doran
The resposibility is quite clearly with you.
To cancel the subscription without cancelling the aut-renewal appears like FindMyPast are taking advantage of the error they created.
Subscribers took up this offer in good faith & will now find themselves out of pocket & trying to get refunded.
FindMyPast have turned this fiasco into a one way street in it's favour.
Doing nothing isn't an option.
Any new subscription on FindMyPast always lead to the auto-renewal box being ticked, I doubt they knew you had removed it previously and to be honest I doubt they had the time to check, if indeed they could, anyway.
I agree its annoying, but perhaps your post will ensure others do double check themselves and make sure they click the update button too.
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I've been given some legal advice that it is a straightforward breach of contract and a suggestion that a test case of small claims might be the way forward. However, advice was that such an action, if successful, might kill the company. :-\
Again, as I asked Parmesan, did you mention to whoever you asked the fact they appear to be using the misprice rules to revoke the subscriptions?
If not, it may possibly have meant you would have received different advice. I don't know for definite, as I said I can't find anything showing the exact rules online, but it does have a bearing on what advice would be given, even if ultimately they may give the same advice.
I shall now remove my Law Graduates legal hat and crawl back under my stone, but it does need to be considered when asking for advice. :D
I sent them copy of my receipt plus the FindMyPast email explaining the mistake and that a refund would follow (not yet arrived).
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Oh, come on everyone! Stop moaning. You knew it was too good to be true. No-one's lost out.
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FindMyPast are saying on their FB page:
"I see that our Head of Customer Services has confirmed to you that Findmypast did not quote that an annual subscription could be purchased for £10. This information was incorrectly quoted on other websites which are not related to Findmypast. Our sincere apologies once again for the disappointment caused by this."
However, when the advertised code was submitted on FindMyPast's site it changed the subscription price.
What a muddle! ::)
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Oh, come on everyone! Stop moaning. You knew it was too good to be true. No-one's lost out.
I ain't moaning. I just don't believe in SANTA anymore :'(
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I can't find anything showing the exact rules online
The general principles of the common law of contract (a vast and complex subject as you will know) apply. A contract may be vitiated by (among other things) mistake, and whether it is or not will depend on all the facts of the particular case.
As I said in this old thread (post 32) subscriptions to FindMyPast are not covered by sale of goods legislation: www.rootschat.com/forum/index.php?topic=682699.msg5271488#msg5271488. The Consumer Rights Bill which seeks to plug relevant gaps in statutory protection for consumers of digital content is still making its way through the Parliamentary process, having received its 3rd reading in the House of Lords this week.
As a Rootschatter and FindMyPast subscriber I empathise with those who are disappointed and feel let down by what has happened and the handling of the issue after the event. As a litigator I'd recommend very careful thought before anyone embarks on the costly, stressful and uncertain adventure of litigation over this.
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Thanks avm228. I agree there would be little comeback for anyone trying to litigate against the company, not least because the "damage" is low, namely the loss of a £90 discount.
I know that subscriptions aren't covered by the sale of goods Act, but they are covered by other legislation which does I believe include provisions for mispricing, but am happy to stand corrected. As your quote from my post was about, I just can't find the specifics online and its too long ago that I studied contract law to remember them. ;)
Edit - I've just emailed Nicky Doran suggesting that if they had actually been more specific in their emails about what legislation they were relying on to revoke the subscriptions, it would have been far more helpful.
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Edit - I've just emailed Nicky Doran suggesting that if they had actually been more specific in their emails about what legislation they were relying on to revoke the subscriptions, it would have been far more helpful.
that would certainly satisfy me. The email I received was kind of 'we can and we have' obviously not those words but that was the tone.
Its their total ineptitude that gets me, in most of the things they publish, even down to errors in history. Does ANYONE check stuff before it goes out?
Problem is they still have the best records out there so I'm stuck with them if I want to continue my family history. :D
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Just love this:
http://www.findmypast.co.uk/gifting
:-X
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Just love this:
http://www.findmypast.co.uk/gifting
:-X
I like the product details ;D
Discover your family history
Your membership will last one year from point of redemption.
The minimum age for adult membership is 19 years.
This experience is not subject to weather conditions.
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Your membership will last one year from point of redemption.
Yes - interesting to reconcile with this:
With a six month subscription to Findmypast and an extensive guide to family history research you're ready to go on an exciting journey. At the end of the 6 month membership you can download all the content you've created or view it online for as long as you like.
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Your membership will last one year from point of redemption.
Yes - interesting to reconcile with:
With a six month subscription to Findmypast and an extensive guide to family history research you're ready to go on an exciting journey. At the end of the 6 month membership you can download all the content you've created or view it online for as long as you like
I was just going to point that out and that is just typical!
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Your membership will last one year from point of redemption.
Yes - interesting to reconcile with:
With a six month subscription to Findmypast and an extensive guide to family history research you're ready to go on an exciting journey. At the end of the 6 month membership you can download all the content you've created or view it online for as long as you like
I was just going to point that out and that is just typical!
But isn't it Debenhams that has got it wrong this time. :-\
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I guess so but where did Debenhams get the info? They didn't make it up.
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I guess so but where did Debenhams get the info? They didn't make it up.
They may have a standard blurb for gift subscriptions/"experiences" (hence the bit about the weather) which they have not properly applied their minds to on this one.
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I don't think Debenhams standard blurb would include a subscription of any duration!
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I don't think Debenhams standard blurb would include a subscription of any duration!
Have you seen their "product details" blurb for the English Heritage & Historic Scotland gift memberships?
www.debenhams.com/webapp/wcs/stores/servlet/prod_10701_10001_071010408799_-1
Your membership will last one year from point of redemption.
The minimum age for adult membership is 19 years.
This experience is not subject to weather conditions.
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Aah, well found. i stand corrected! :D
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£10 is back in my bank account.
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I'm still waiting for my refund.
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I wasn't involved in this apart from reading all that was posted with interest. I already subscribe to FindMyPast and took advantage of the earlier half price offer to extend my sub time.
Tonight I was just muddling around and typed the SANTA14 code into FindMyPast subs bit (not logged in) to see what happened and found it is offering half price sub for a year. Didn't try to extend mine but wonder if anyone else has found this?
Selina
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Hi Selina, yes, I just tried the same thing and it comes up with 50% discount for a year. How are we supposed have faith in this not being another cock up after the last fiasco ::)
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I tried it as well, but didn't continue. What is happening?
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Hi Jool,
I know, you lose all faith!
Was just hesitating before telling a friend who does not subscribe but who would probably like to at half price. Well expect he won't lose out, at worst will get a refund and cancellation!!!
FindMyPast has lost so much goodwill over this but it will soon be forgotten and only those of us who have exhausted most avenues will think about cancelling, however this will account for quite a loss of revenue for them.
Selina
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I am unable to access the records and have sent them a message but as it is the weekend I can't do any research. >:(
It quite clearly states that my subscription runs until the 3rd March 2016 - that is what I have paid for.
Has this happened to anyone else?
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PS: I haven't had my £10 refunded yet either. ???
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The first time I tried it I wasn't logged in and it offered me 50% off a year. When I logged in and tried it said SANTA14 was no longer valid. Baffled! I don't want the offer, just testing. I can't see it advertised by FindMyPast anywhere either.
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I was logged in and it said the discount had been applied, but I didn't go any further, as I can't be bothered with another fiasco.
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Hi
The code that started this whole debacle was FHSANTA14, if you apply that voucher code now it reduces the monthly subscription by 90% to 1 pound and leaves the yearly subscription as 99.50 pounds, on the other hand if you enter the voucher code as SANTA14 (omitting the FH) it leaves the monthly subscription as 9.95 pounds but reduces the yearly subscription (as others have said) by 50% to 49.75 pounds. Certainly in the past there has been a 50% discount offer for yearly subscription, and maybe there still/now is such an offer for new or lapsed subscribers but I haven't seen any publicity about it and, as I currently have a subscription, would not have received an email about such an offer.
Andy
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On
http://www.irishcentral.com/roots/genealogy/Join-Findmypasts-Festive-Countdown-for-daily-festive-family-history-treats.html
festive countdown at Findmypast is working in partnership with IrishCentral to share fascinating insights into your Irish ancestors. to get a special half price subscription, and discover your Irish roots today!
so maybe there will be an announcement?
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Hello RootsChatters,
I actually signed into Findmypast.co.uk, then typed in the Code: Santa14, and it is coming up as WORLD and BRITAIN both individually at 50% off for a year.
Then I also went into our Findmypast.com.au account, and did the same, and it is also coming up with 50% of a WORLD Membership for a year.
Perhaps someone may contact Findmypast, and ask them if this is a valid offer, or if is still in error.
Still reading and following this Thread with great interest.
Jeanette H.
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Just checked my card account.....£10 refund from FindMyPast.
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Hello RootsChatters,
I actually signed into Findmypast.co.uk, then typed in the Code: Santa14, and it is coming up as WORLD and BRITAIN both individually at 50% off for a year.
Then I also went into our Findmypast.com.au account, and did the same, and it is also coming up with 50% of a WORLD Membership for a year.
Perhaps someone may contact Findmypast, and ask them if this is a valid offer, or if is still in error.
Still reading and following this Thread with great interest.
Jeanette H.
Yes. I checked and am getting the same.
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Hello RootsChatters,
I actually signed into Findmypast.co.uk, then typed in the Code: Santa14, and it is coming up as WORLD and BRITAIN both individually at 50% off for a year.
Then I also went into our Findmypast.com.au account, and did the same, and it is also coming up with 50% of a WORLD Membership for a year.
Perhaps someone may contact Findmypast, and ask them if this is a valid offer, or if is still in error.
Still reading and following this Thread with great interest.
Jeanette H.
Does the same for me. I had been in touch with them to have a moan about the lack of offers for World subscribers when they were frequently running 1-month for £1 for the UK subs, and this is an extract from their reply:
"we cannot confirm if there will be any World subscription offers run on the site as we are only site support"
So the answer to whether its a genuine 50% discount or not seems to be that they don't know, or if they do they're not telling!
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It must be valid - when I sign in and apply the code and click on World it offers me it for £24.13 after taking into account my remaining credit, so that would be an upgrade for the rest of my subscription time.
Selina
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I've sent them an email.
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It must be valid - when I sign in and apply the code and click on World it offers me it for £24.13 after taking into account my remaining credit, so that would be an upgrade for the rest of my subscription time.
Selina
Yes but that happened with the 10% offer until they realised it was a mistake.
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Doesn't mean it's valid ! Just wait a couple of days and you'll have an email ;D
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Reply to my email
Thank you for your email.
The SANTA14 promotional code is genuine, it gives 50% discount off a 12 month subscription. The code needs to be entered into the discount box on the subscription page and applied, the discount will then clearly show at the subscriiption options.
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Reply to my email
Thank you for your email.
The SANTA14 promotional code is genuine, it gives 50% discount off a 12 month subscription. The code needs to be entered into the discount box on the subscription page and applied, the discount will then clearly show at the subscriiption options.
Nice one..... if only they'd told people that when they started reversing the £10 subscriptions, they would have saved themselves so much bad PR.
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I agree. If they'd admitted the 10% was a mistake but offered this one I'm sure most people would have been happy as it is still a very good bargain.
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Well I'm happy my sub is now running up until September 2016 because using that code I got a 50% off the next year. :-* :D :)
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Reply to my email
Thank you for your email.
The SANTA14 promotional code is genuine, it gives 50% discount off a 12 month subscription. The code needs to be entered into the discount box on the subscription page and applied, the discount will then clearly show at the subscriiption options.
Firstly, I'm surprised someone has answered your email at weekend.
Secondly, how much more customer centric to have announced it in the grab back emails. "We understand your disappointment but we do have another very good offer ...." It aint rocket science ::)
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Probably find it was setup after those emails were sent out if the truth be known. :D
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I suspect that was a "fire-fighting" response and not spellchecked............."subscriiption". ::) ::) ;D
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Probably find it was setup after those emails were sent out if the truth be known. :D
It wasnt ;)
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I emailed them too and included a screenshot of the 50% discount and this is their response:
"We do run various offers on the site and it appears that you have received a discount code which is currently valid on the site, as the discounted amount for the 12 months World subscription is shown as £64.75 when you apply this".
So now they appear to be saying that if a discount shows when you apply a code then it is valid......
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I emailed them too and included a screenshot of the 50% discount and this is their response:
"We do run various offers on the site and it appears that you have received a discount code which is currently valid on the site, as the discounted amount for the 12 months World subscription is shown as £64.75 when you apply this".
So now they appear to be saying that if a discount shows when you apply a code then it is valid......
Like to see them renege on that one Jomot :D
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I've just bought 12 months Worldwide for £64.72 using the SANTA14 code. Will just need to check my bank account to check that they've debited the correct amount.
Have a Merry Christmas and thanks for posting!
Kit
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I am unable to access the records and have sent them a message but as it is the weekend I can't do any research. >:(
It quite clearly states that my subscription runs until the 3rd March 2016 - that is what I have paid for.
Has this happened to anyone else?
Yes, I have been unable to use the site for a couple of days. I did try for the £10 offer but now have my money back however my existing sub runs to July 2015. Have emailed them to see what is going on.
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I am unable to access the records and have sent them a message but as it is the weekend I can't do any research. >:(
It quite clearly states that my subscription runs until the 3rd March 2016 - that is what I have paid for.
Has this happened to anyone else?
Yes, I have been unable to use the site for a couple of days. I did try for the £10 offer but now have my money back however my existing sub runs to July 2015. Have emailed them to see what is going on.
Ask for an extension to your subscription, you are entitled to it for the access time to the site you've lost.
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I emailed them too and included a screenshot of the 50% discount and this is their response:
"We do run various offers on the site and it appears that you have received a discount code which is currently valid on the site, as the discounted amount for the 12 months World subscription is shown as £64.75 when you apply this".
So now they appear to be saying that if a discount shows when you apply a code then it is valid......
Like to see them renege on that one Jomot :D
Am I being a bit thick here. If application of a code shows a discount then it is valid. I'm sure that's what I did with the £10 for a year code.
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Nope, you ain't being thick !
I realise this thread is now getting old hat but I'm confused in that they are willing to reduce the worldwide sub by 50% thereby loosing £64.75 but they were unwilling to let us have the UK annual for £10 loosing approx. £79.55. I realise that's a few quid more but seeing as they had a free weekend not long ago and we were not reimbursed for these days surely it would have saved a lot of fuss and bother if they'd just let it ride
Maybe they run with the theory that no publicity is bad publicity as it's sure got us all chatting !
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I'm with you precisely on this one. It really doesn't make sense at all. :-\
If they want to get us talking that's fine, however, I work on a Help Desk and I am often asked by people just starting which would be the better website Ancestry or FindMyPast to subscribe to....they are not helping their case with all this! >:(
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It looks as though FindMyPast are not the only company having problems. Amazon have also had a glitch. http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/11292999/Amazon-glitch-leads-to-rush-over-1p-bargains.html
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It looks as though FindMyPast are not the only company having problems. Amazon have also had a glitch. http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/11292999/Amazon-glitch-leads-to-rush-over-1p-bargains.html
oops! I might have some sympathy with small businesses relying on an outside company to ensure pricing is correct. I have zero sympathy for FindMyPast part of a multi million pounds business who make glaring errors on a daily basis. (and don't seem to learn from them).
I have a feeling the FindMyPast half price offer will be taken down tomorrow if they see lots of folk have bought. Its not been advertised anywhere that I can see. I think the Saturday girl/boy may have their facts wrong. They are not far off launching the new search. I could be wrong though, I sometimes am ;) :D
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I think the Saturday girl/boy may have their facts wrong. They are not far off launching the new search. I could be wrong though, I sometimes am
I sincerely hope it isn't wrong as several of us did enquire before taking up the offer and were assured it was correct.
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IF its wrong and its a big IF I suppose, I think they would honour the ones bought over the weekend. Buy now folks just in case!!! ;D
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Well my British sub was due in a couple of weeks so I took them up on the worldwide one :D Lets hope I don`t get another refund.
Mo
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Modem, I have had an email from Alex at FindMyPast and my account is now active and I have also had my £10 refunded.
Maybe if you still have a problem let them know, however I get the impression that they have resolved the issue now.
libby9,thanks for your suggestion I will contact them in a day or two regarding an extension, maybe by then thing's will have quietened down a bit!
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IF its wrong and its a big IF I suppose, I think they would honour the ones bought over the weekend. Buy now folks just in case!!! ;D
Really!!!
Not sure I agree! FindMyPast have a history of reneging on offers made on their web site. I may be wrong, but would say to those who've taken up the offer be prepared to be told it was a mistake [just another one by FindMyPast]
The company is unprofessional, and has proved over the past months to be totally incompetent, I have no faith at all in FindMyPast, sad really as this time last year I would have been extolling their brand.
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IF its wrong and its a big IF I suppose, I think they would honour the ones bought over the weekend. Buy now folks just in case!!! ;D
Really!!!
Not sure I agree! FindMyPast have a history of reneging on offers made on their web site. I may be wrong, but would say to those who've taken up the offer be prepared to be told it was a mistake [just another one by FindMyPast]
The company is unprofessional, and has proved over the past months to be totally incompetent, I have no faith at all in FindMyPast, sad really as this time last year I would have been extolling their brand.
Can't argue with that, just trying to be generous :D
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Can't argue with that, just trying to be generous :D
I thought so, Parmesan ;)
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Watch
This
Space
::)
-
and breathe. All is well. Happy Christmas :-*
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and breathe. All is well. Happy Christmas :-*
Oh good! Happy Christmas to you too :)
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Really!!!
Not sure I agree! FindMyPast have a history of reneging on offers made on their web site. I may be wrong, but would say to those who've taken up the offer be prepared to be told it was a mistake [just another one by FindMyPast]
The company is unprofessional, and has proved over the past months to be totally incompetent, I have no faith at all in FindMyPast, sad really as this time last year I would have been extolling their brand.
I agree with you. They are unprofessional. Repeatedly making offers to draw people in then reneging on them is not going to do them any favours at all >:(
Add to that how problematic trying to find anything on their site now is, I was willing to give it another go for £10. There's also no way of updating card details.
I've been a member for well over a decade. I've always been a big supporter but if they can't/won't honour their offer, they've lost that support. The information they have is available elsewhere, just not quite as conveniently.
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Just curious what is on offer at Findmypast (which can't be found elsewhere as I have never used it)?
Annie
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Personally I've found it invaluable for its Merchant Seamen records, the only other place I know of to look at these is the National Archives. :)
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depends on the geographical location you are looking at or your specialist topic.
There's a full list of England & Wales records here
http://www.findmypast.co.uk/articles/world-records/full-list-of-united-kingdom-records
Some local archives work with FindMyPast to digitise their parish records, others go with Ancestry.
For London & Middlesex you have to check both sites.
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Thanks............
I have a Worldwide Anc****y membership i.e. would you recommend a FindMyPast membership?
Annie
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As Dawn said it depends what you are looking for. FindMyPast had an offer of £1 for a month, why not try it and see if the records you need are there? Just remember to untick the automatically renew box.
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As Dawn said it depends what you are looking for. FindMyPast had an offer of £1 for a month, why not try it and see if the records you need are there? Just remember to untick the automatically renew box.
It is always worth visiting your local library as they have both Ancesry and Find My Past, both of which may be used for free - as long as you are a library member. :)
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Not many have both, most have either Ancestry OR FindMyPast. I personally do not know of any that have both.
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Not many have both, most have either Ancestry OR FindMyPast. I personally do not know of any that have both.
Meeeeeeeeeee! :D
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Not many have both, most have either Ancestry OR FindMyPast. I personally do not know of any that have both.
Meeeeeeeeeee! :D
Meeeeeeeeee too :) ;D
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I think youngtug meant that libraries don't have both, not individuals. :)
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It is always worth visiting your local library as they have both Ancesry and Find My Past, both of which may be used for free - as long as you are a library member. :)
[/quote]
Does this include Scotland? I'd be very surprised indeed if this is the case ?
Annie
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It is always worth visiting your local library as they have both Ancesry and Find My Past, both of which may be used for free - as long as you are a library member. :)
Does this include Scotland? I'd be very surprised indeed if this is the case ?
Annie
[/quote]No idea, but certainly worth asking.
By the way, in answer to youngtug, both Hertfordshire and Northamptonshire Llibraries have both. :)
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It is always worth visiting your local library as they have both Ancesry and Find My Past, both of which may be used for free - as long as you are a library member. :)
Does this include Scotland? I'd be very surprised indeed if this is the case ?
Annie
No idea, but certainly worth asking.
By the way, in answer to youngtug, both Hertfordshire and Northamptonshire Llibraries have both. :)
[/quote]
Surrey has both :D
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My local library as FindMyPast for public access but also Ancestry for staff use only. So I suppose you could say they have both, just that you can only use one of them.
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It is always worth visiting your local library as they have both Ancesry and Find My Past, both of which may be used for free - as long as you are a library member. :)
Does this include Scotland? I'd be very surprised indeed if this is the case ?
Annie
http://www.south-ayrshire.gov.uk/libraries/local-history.aspx
gives access to Ancestry Library edition, so scotland does (though may vary council to council)
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Can anyone please tell me where I find the tick box that auto renews your membership. Mine keep renewing the £9.95 per month.
Thanks
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http://www.findmypast.co.uk/
Select 'My Account'
Then 'Personal Details'
It appears right at the bottom of the page
Auto-renew my subscription (Untick it here)
Please send me an occasional newsletter
Then make sure you click the green update details button
You should get an email from FindMyPast to confirm it
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Thanks so much. Easy when you know how ;)
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I never find it first time ;D
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Go to
My account
Personal details
Its in there :)
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Hi All
I've been following this thread with great interest as I intended to subscribe to FindMyPast.
On 16 December, I bit the bullet, entered the promo code Santa14 and subscribed to World membership for half price. I got an email receipt saying everything had gone through and I had World membership until December 2015.
Fingers crossed I haven't spoken too soon, but everything seems to be fine.
Kind regards
Caroline
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I now have Ancestry and FindMyPast, so if anyone wants anything looked up...don't hesitate to ask!
Don't forget that t&c's of these companies restrict look ups for others ;)
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Did I say that? :-X Um, I mean, please pm me and have a chat! :)
Caz
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;D ;D ;D ;D ;D ;D
Happy Christmas Caz ;D
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:D :D :D :D
Same to you Rosie! ;D ;D ;D
Caz
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foot of the page with your Account -> Personal Details ...
https://www.findmypast.co.uk/account/personal/
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:D :D :D :D
What BEAUTIFUL bauble ;) :D
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It sure is! ;D ;D ;D
Caz
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I thought that too Caz :D
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Obviously a lot of people on this thread with excellent taste in baubles! ;) ;) ;D ;D
Caz
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As a Yorkshire man i think the last few comments are a load of sphericals, by the way because the team is where i'm from , my team is Huddersfield, supporting a team because once they were ok is not in my book you support where youre from,and now that soccer is no longer a mans game i follow rugby , union & league, at least the players only dive when they are scoring
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Thanks for the point yesterday, Caz. :) We needed it as usual. :-*
Is this the football thread now?
Judy
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Hi Judy, would have been nice to get the three though, but I'll take one, better than none! ;D
Um, it does appear to have been taken over by the world's game doesn't it! ;D ;D ;D
Blame Parmesan..she started it... :P :P :P :P :P :P ;D ;D ;D ;D ;D ;D ;D
And Bodger, I refuse to comment on games played with the hands that for some strange reason Australians call FOOTball. :o :o :o ;D ;D ;D ;D ;D
(I'm teasing! :D )
Caz
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I have to say, I really love these Christmas smilies! :D :D :D :D :D :D :D :D :D ::) ::) ::) ::) ::)
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so we see ................................ ::)
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Poor Aspin's team has just lost at the local derby. What a shame. :'( Anyone seen her around? :-\
Judy
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As a Yorkshire man i think the last few comments are a load of sphericals, by the way because the team is where i'm from , my team is Huddersfield, supporting a team because once they were ok is not in my book you support where youre from,and now that soccer is no longer a mans game i follow rugby , union & league, at least the players only dive when they are scoring
Don't live there now but I am Mancunian born and bread :)
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I'm locking this topic now as it is well past the 20 page limit and has gently wandered off in a different direction.
The original offer on 14th December was withdrawn by FindMyPast and has been supseded by another.
I'm sure others will be along in the future.
If you wish to continue this topic, please start a new thread.
Dawn