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General => Technical Help => Topic started by: Tiddles on Saturday 22 November 14 22:26 GMT (UK)
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Connected my iPod to computer to down load music. Was unable to connect to iTunes, I have a new laptop Microsoft 8.1 - having trouble. My iPod has frozen - can anyone help me through this problem?
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Have a look at this, they suggest removing and reinstalling iTunes
https://www.ifixit.com/Answers/View/159257/windows+8.1+with+current+Itunes+software+wont+recognize+iPod
Sounds quite drastic though. If you Google there seems to be a lot about it, so it is obviously an issue and not just your computer
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Many thanks for your reply, Groom with your help all is working ok and well. Completed.