RootsChat.Com
General => Technical Help => Topic started by: Wendy Mc on Thursday 02 June 05 04:37 BST (UK)
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Hello Trystan,
During the past 3 days I have experienced difficulties obtaining access to this site.
1: The home page will not fully open (not much more than the top heading)
2: No access to the chat room
3: Unable to open any of the boards to post a message
4: Extremely slow
5: No access to 'help'
6: I am able to check my messages only
I have regulary used 'Rootschat' for the past 12 months and have never had problems.
Have just now been able to access the tech. support board to post a message to you.
I would very much appreciate you looking into this matter for me as Microsoft have checked and advised it does not appear to be a problem from their end.
Thanks for your help,
best wishes,
Wendy
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Wendy
Ditto! I'm having major problems as well
Main forum board only loading top part of page
Numerous tries to log on as page doesn't load
Like you can't get into post messages on other boards as so slow and the bottom of the browser says done but page has not even loaded
At times can't access personal messages and send messages
I did finally after 4 tries send a message to trystan letting him know about the problems.
I thought it may of been my friends archaic computer but mines doing the same and after being able to use other websites including the very slow NAA it is Rootschat thats got the problem
Hopefully trystan can fix it up
Shanko
;D
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I must say that I too have experienced the same difficulties.
I 'sent a topic to a friend' earlier today and the page just stayed there for 35 minutes or so.
I thought perhaps the problem was solely mine as I have downloaded some rather large programmes in the last few days.
joboy
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Are these problems limited somehow to Australia?
I haven't had any problems here in Japan (so far).
Emily
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It's certainly looking that way Emily. :(
cheers,
Wendy
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Are these problems limited somehow to Australia?
bigpond perhaps?
joboy
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OK Joboy
see if you get notification of this and let me know, I am not having problems that I am aware of - with Optusnet.
Cougar
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After 15 mins of waiting for the log in page to load and to be logged on >:(
Joyboy I am not with Bigpond so can't be them
Shanko
;D
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I am with Bigpond and spoke to them today. I also spoke with Microsoft at length and after running tests, both advised the problem appeared to be with the Rootschat site.
Wendy
PS: At the time of writing I still couldn't get into the site and access was gained via a link from someone else's post.
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Writing this on behalf of other Rootchatter(s) in Australia who can get on to the site, but then cannot scroll to read msgs or posts.
Apparently the problem has been ongoing for the last few days.
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Hi all Aussie RootsChatters,
I don't think anyone has reported this via the "report to moderator" button - so I will do so. This is the quickest way to get the technical bods to look at the problem.
I've not had any problems here in UK. Please be patient - I know Trystan is having a busy working week, so this may take a little while to investigate.
I take my hat off to you folks who acutally chose to talk to Microsoft!
Nell
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Hello To All RootsChat Members, especially to Australian Members and anyone who is having problems.
We are in Australia and have had no problems at all in accessing RootsChat within the past few days, in fact no problems at all since becoming a Member.
We visit RootsChat every day, and online for quite a while at a time.
One possibility might be as to whether you are using 'Internet Explorer', as opposed to 'Firefox'. This has been discussed previously somewhere on RootsChat.
When we were using 'Internet Explorer' we always had never ending problems, but since we have changed to 'Firefox' everything just runs so smoothly. We don't even have to run 'Spybot' and 'AdaWare' as often, if at all.
Hope this helps.
Jeanette H.
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Thankyou for replying Nell. :)
We all seem to be having the exact same problems and I for one struggled to get access in to any board to place this post.
I use Internet Explorer and have been experiencing difficulties in the past few days with this site only.
Thanks for your advice and we do appreciate that Trystan is very busy.
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wooohooo! Wendy mc I got through, it won't last long I bet. lol
When I logged on just then although my name was showing as online I still got an error page stating I have to be logged in to get to this board but I was logged in
Shanko
;D
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Must be something to do with the drought we are having - dust in the works - just kiddin.
Not having any problems for which I am grateful.
Can our English counterparts send us some rain please while they are fixing the problems most Aussies are having????
Would be greatfully received.
Cougar
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Hiya all,
First of all may I just aplogise for the frustration that this must be causing you. It's so annoying trying to log into a site, and then pages only partly load up.
I can see a number of you are experiencing problems, and they seem to be based mainly down under it seems.
I wonder if it would be possible for those that experience problems to make note of the time (and the timezone that you are in) so that we can try and work out when this is happening, or perhaps work out when it happens the most. Also, if you can when the page does load up, if you could note the thing right at the bottom of the page "Page created in 0.474 seconds with 16 queries." (or whatever it says!)
The site seems to be running quite smoothly over here in the UK, with only the occasional slow page. I'd like us to be able to get to the bottom of this though. :)
Trystan
(Here's hoping that you can log in to see this message!)
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Actually, tonight, (in the UK) I just noticed on a few occassions the site suddenly slowing down, then mysteriously speeding up (that's at around 22:15 BST)...
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Hi Trystan
Just heard from Darcy via e-mail. She can't even get on to the site today.
Yesterday (Oz time) she could get on as a guest, but everything took ages to load, or just the top bar would load. She was not able to scroll as the scroll bar looked the length of the page - if that makes sense!
I am relaying what I understand of her problem, as she can't get on to tell you!
best of luck!! Arranroots ;)
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Hi All
I'm in western australia and are having the same problems with logging in, pages not loading properly,site extremely slow ect
It is now 8:10 am here which would be 1:10 am UK
Page created in 0.418 seconds with 17 queries
JJDownunder
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Thankyou Arranroots!
Not sure what the problem may be - it could be that our datacentre is getting an "attack" from down under - in which case it protects our server by restricting connections from that part of the internet...
If you could email her back and find out what times these problems have been happening (and the time zone) then that would be very useful to us.
Thanks again,
Trystan
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JJDownunder,
"Page created in 0.418 seconds with 17 queries" shows that the server is humming away quite nicely - it's the conection between the server and AU that seems to be the problem - that's the bit I need to sort out. :)
Trystan
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Hi just to throw a spanner in the works, am not experiencing any problems and am in South Australia - though others in SA obviously are.
Most peculiar.
Am on and off the net all hours from around 9am to 9.30pm
Cougar
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Hi Trystan,
I am in Melbourne and today has been the worst day so far this week. :(
From 8:00am until now which is abt 5:00pm (Australian Eastern Time) it has been extremely slow, many times not being able to get in to the site at all.
On the odd occassion I could get in, I was not able to open anything. The chatroom does not get beyond 'fetching settings....0%.'
Anyway, I've been able to get in to this board now so fingers crossed.
We do appreciate you sorting out this problem.
many thanks,
cheers,
Wendy :)
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Hi Trystan
Darcy is out on the Razz at the moment ;D ;D
Stop press: she has just mailed to say it doesn't matter what time she tries, can't get on at all today. Previously the page would half load in about 10 minutes and say "done", with no further progress. she is in Sydney.
i notice there was only 1 page of new posts overnight (UK time). Only about half the usual surely? :o
Arranroots ;)
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I was having serious problems generally in the UK yesterday.
Stuff like Ancestry saying "no server available", as well as rootschat being "too busy, try again in an hour (~23:00) BST".
Pauline
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I'm in Sydney ........... local time 18.23 ....... what I get ............ very,very painfully slowly are the messages related to this topic and when I look at all the contributors their 'star rating' exhibits empty boxes ........... very wierd indeed.
joboy.
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Hi Trystan,
It's 10:57pm in Melbourne and so gave it one last shot before bed.
Got in straight away, no probs with anything, here's hoping I haven't been dreaming!!!!!!!!!
What ever you did has worked for me so far and hope everyone else has good luck as well.
Thankyou and goodnight :D
cheers,
Wendy
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Trystan
Wooohoo, its working good job people!
Shanko
;D
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Thank you Trystan. :-* :-*
Whatever you did it worked! That was a scary experience and the withdrawal symptons were quite severe :o
It's great to be back again.
Regards
Darcy
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Well fingers crossed - let's hope it stays working! ;)
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Hi Trystan,
Same problems here in NZ as those in Oz but only in the last 24 hours, especially evening, gave up at 10.30pm our time. No problems this morning though, so seems you have fixed it.
Great stuff.
Regards,
kiwi
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Hi Trystan
Yipeeeeeeeeeeeeeeeeeeeeeeeeee
everythings back to normal here in West Oz, well for me anyway congradulations on a job well done
JJDownunder
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I wasn't dreaming Trystan!!!!!!
Still fine here, glad everyone else seems to be back on track as well.
Many thanks,
Wendy :)
PS: The text size in the chat room is still a bit odd though. Quite small and not as easy to read. Oh well.
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PS: The text size in the chat room is still a bit odd though. Quite small and not as easy to read. Oh well.
Sorry Wendy, if we make it really big then people cannot fit enough onto one line. It is pretty small though isn't it?! :-\
Trystan
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No Trystan I think you misunderstood me.
It's just my text size that has changed. It used to be fine.
It's not an age thing all of a sudden or a drinking problem!!! LOL
Wendy
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Just letting you know Genni is having problem and can't get into Rootschat.com at all not even the homepage
not sure if it could be to do with broadband
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Does anybody know if there others in Western Australia having problems accessing RootsChat now, or if you had problems are you able to access it ok now?
Trystan
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Trystan
I did have a problem like Wendy Mc did but thats all fixed now so no more problems this end, in SA or Vic. I don't know about WA or other states over here though so can't help you with that
Shanko
;D
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I'm from West Aust and I also had same problems, but all seems to back to normal now thanks. ;D
Kym