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General => Technical Help => Topic started by: Lincslass on Tuesday 24 July 12 14:05 BST (UK)
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My PC crashed and the nice man installed Avast on my pc. Now I can't re install my NBI disc. It does nothing when I click on install. I had this same problem with FTM and allowed 'something but can't remember what' from Avast which allowed me to re install FTM.
Any help would be much appreciated.
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Why not try the Avast help pages?
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Try turning off some of the shields e.g. File System Shield and see if that help. Remember to switch back on
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You can go offline & turn off Avast & then try installing it.
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The Avast help pages are not really very user friendly Redroger.
I have tried switching File system shield off Japeflakes, and restarting but there is something blocking it. Even clicking on what is happening with the install it says it is being scanned. Stopped that but it still doesn't work.
Thanks Jim1. I will try that tomorrow because at the moment I am pretty fed up with the whole thing. My PC crashed and was told I had virus (which could be fixed) One week later my PC returned and back to factory settings. I could have done that myself. Grrrr. Money down the drain - again.
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Hello Lincslass.
Sounds to me like you have a PC problem. Maybe the best forum to get help from should be PC orientated.
There are probably very able techy members on this forum but maybe there might be help here also.
http://www.pcadvisor.co.uk/forums/1/helproom/
Just a suggestion.
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Are you logged in as administrator?
Avast may be blocking you from installing a programme without permission.
jim
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I have tried the Avast forum. It is very confusing. I finally got logged in and posted my request. But to post a message you have to type in the 'skewed' password which I failed to do. So went back and typed it in and was told that this message has already been posted. When I looked at my profile, it then said I have not posted anything. ??? ??? ???
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I think its like lots of forums and there is a moderation delay for new posters, think we know all about that procedure! Jo ;D
Personally, I would try disabling avast temporarily while installing the NBI
Right click on the avast symbol in the bottom right hand corner of the screen
Click on Avast control shield and select disable until computer is restarted.
you will get a warning window, click yes
Avast will turn off, and a little cross will appear over the Avast icon
Install the NBI and restart the pc or ...
left click the Avast icon and click FIX in the Avast window which tells you Avast isn't working
Jenny
ps... if Avast refuses to turn off then you need to check if your pc man has given you administrator rights.
go to control panel> user accounts and see what it says against you as a user. Personal PCs usually say administrator under your username icon, which means you have freedom to do what you want with the pc.
If it says standard user then you are limited to using the existing programs and some settings that do not affect other users of the pc.
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After experiences with Virgin and their included virus scan and fireware, I removed it from my computer and replaced it with Avast. Not for verfy long. After a few weeks I decided that AVG was better and have stayed with it since.
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Hi LincsLass
It's not something simple like the Autoplay setting?
ControlPanel>Hardware&Sound>Autoplay>5th entry (assumed W7)
Ray
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Many thanks Redroger.
Hi Jen. Long time no speak.
I have tried several times to close Avast and install the disc but no avail.
I am beginning to think there is a problem with the disk. (I have this problem before with this disk but it was just dirty. Perhaps it is past its sell by date) Me thinks I may take the disk into a pc store and get it checked out before sending it back to FFHS - again.
Many thanks for your help. I hope you are keeping well.
Jo
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I am Jo, I will email you soon and catch up
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I had the same problem installing NBI (2nd. Ed.) & had to log in as administrator & run the prog. in compatiblity mode.
jim
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Hi Jim
My user ID has adminstrator status. I may conatct the FFHS again. I'm afraid I don't fully understand compatibility mode. I have IE8. Though I noticed recently that I had the Chrome icon appear on my desktop.
When I received my pc back from repair I had IE6 but the system automatically downloaded 8 whilst I was away from my pc. That is when I got the chrome icon, though it is not set up as my browser. I didn't get on well with it before as there were some images from the genealogy sites that wouldn't open properly, so I deleted it.
I will have a look and see what is going on.
Thanks to all.
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Though personally I have had no problems with installing such disks, I have often wondered at the apparent state of some of these disks when sold at a variety of exhibitions.
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I purchased my disc directly from FFHS. I had trouble loading it once before. I sent it back, they cleaned it and returned it to me. Oh the shame.
I have reinstalled my FTM disc since my pc was returned to me by disabling Avast but that was before chrome downloaded itself. I have deleted chrome now. So I will have another go - when I find the time.
Thanks again.
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Compatability mode only works with Windows 7 Professional, Ultimate, and Enterprise editions.
It works in all versions of Vista, but you have to disable UAC.
See http://www.vistax64.com/tutorials/75909-compatibility-mode.html
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Why not download and instal a free virtual computer operating system?Either Virtual Box or VMWare Player are very good. The advantage is that once you have a virtual computer running on your machine you can use it to use any operating system you like (almost) I am using mine to run Windows 98; Windows XP Pro; 2 separate systems, Windows 8 Public Beta, 2 Linux systems and a copy of Google Android. The big advantage is that when you instal a machine you are installing the full version and not a compatability version. If your NBI disk won't run in a virtual version of the computer it ran on before, then it's the disk that is at fault.