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General => Technical Help => Topic started by: malijibic on Monday 23 July 12 19:07 BST (UK)

Title: Mozilla firefox , Completed lost back one page function
Post by: malijibic on Monday 23 July 12 19:07 BST (UK)
Mozilla firefox said that it needed  to update itself this afternoon, it had been taken over by search conduit but I managed to get rid of that.
Now I have lost the forward one page, back one page function. The little icons are there but when I click them nothing happens. I am not very computer literate, can anybody HELP please,
Diolch
Title: Re: Mozilla firefox , lost back one page function
Post by: PhilipRhayader on Monday 23 July 12 19:12 BST (UK)
I don't use Firefox, but this may help:

http://support.mozilla.org/en-US/kb/navigation-buttons-missing
Title: Re: Mozilla firefox , lost back one page function
Post by: stanmapstone on Monday 23 July 12 19:54 BST (UK)
Try http://support.mozilla.org/en-US/search?e=es&q_tags=desktop&product=desktop&q=search+conduit or https://support.mozilla.org/en-US/kb/fix-problems-your-home-page-or-search

Stan
Title: Re: Mozilla firefox , lost back one page function
Post by: malijibic on Monday 23 July 12 20:35 BST (UK)
Could I uninstall and then install Firefox, or is that too risky?
Title: Re: Mozilla firefox , lost back one page function
Post by: Alan b on Monday 23 July 12 20:45 BST (UK)
Try this:

View > Toolbars > Customise. Now drag each forward and back button to this area and click done. When you have done this do the same and put them back. If that doesn't work have a look in the large box again as there might be another forward and back button that you can use instead.
Title: Re: Mozilla firefox , lost back one page function
Post by: Roger The Hat on Monday 23 July 12 20:47 BST (UK)
Quote from: malijibic on Monday 23 July 12 20:35 BST (UK)
Could I uninstall and then install Firefox, or is that too risky?

Normally I'd go for clearing the browser cache, but as it's a recent update that might not achieve anything. Following that I'd go for a clean install - I don't think there's any risk, but that's just my opinion.

'Hat.
Title: Re: Mozilla firefox , lost back one page function Completed
Post by: malijibic on Monday 23 July 12 21:42 BST (UK)
Problem solved, don't ask me how.
Somehow had a troubleshoot page, answered a few questions and up came that firefox 14 something was incompatible and that the problem was fixed.
Closed firefox and restarted computer, went again to firefox and I could go forward and back one (or more) pages.
The gremlin must have taken pity on me and undone its work.
Thank you all for your suggestions
Special thanks to Alanb, I now have a bookmark button where it is most easy for me to click on
Title: Re: Mozilla firefox , Completed lost back one page function
Post by: confusion on Monday 23 July 12 21:58 BST (UK)

I see you have just posted your reply:

If you are using version 13 or the new 14 try:

>>Help>>Troubleshooting Information and click on the button at the top right hand side
Reset Firefox to it's default.

This is a new feature built in to version 13/14 only, previous versions need a uninstall/re-install

Good luck
Title: Re: Mozilla firefox , Completed lost back one page function
Post by: malijibic on Monday 23 July 12 22:07 BST (UK)
 Confusion  Have now bookmarked this page, how to reset to default is always good to know.
                   Also had a little giggle at your choice of username, there has been a lot of it about here                   
                   this  afternoon