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General => Technical Help => Topic started by: bhw825 on Tuesday 01 May 12 13:47 BST (UK)

Title: Skype
Post by: bhw825 on Tuesday 01 May 12 13:47 BST (UK)
My laptop has an inbuilt video camera, both Skype and my laptop tell me that my video camera is working correctly, but when I call my daughter although I can see her, she cannot see me.

Also when I try to alter things on Skype, I keep getting a pop-up box saying "invalid port"

Any help please?
Title: Re: Skype
Post by: Nick29 on Tuesday 01 May 12 13:53 BST (UK)
Can you see a picture of yourself in a small screen when you're in a Skype call ?

Title: Re: Skype
Post by: bhw825 on Tuesday 01 May 12 14:51 BST (UK)
Yes Nick, I can.

Barrie
Title: Re: Skype
Post by: Mavals on Tuesday 01 May 12 14:55 BST (UK)
When I had a similar problem, it was the settings on the recipients PC which needed adjusting. Can your daughter use Skype successfully with other callers?
Title: Re: Skype
Post by: Nick29 on Tuesday 01 May 12 14:57 BST (UK)
I was about to ask a similar thing - have you tried a Skype video call with anyone else ?   Sometimes the person at the other end may not have enough broadband speed to see video.
Title: Re: Skype
Post by: bhw825 on Tuesday 01 May 12 15:00 BST (UK)
Ah I see.  Will contact her this evening and ask.   Thank you both.

Barrie
Title: Re: Skype
Post by: Mavals on Tuesday 01 May 12 15:01 BST (UK)
If daughter uses a broadband dongle, probably not enough bandwidth.

We did get ours working after a few goes though
Title: Re: Skype
Post by: bhw825 on Tuesday 01 May 12 15:04 BST (UK)
What does it mean by "invalid port"

Barrie
Title: Re: Skype
Post by: Nick29 on Tuesday 01 May 12 15:06 BST (UK)
It probably means that you are trying to assign a camera to Skype that isn't physically there.  If you're seeing a photo of yourself on the Skype screen, then there is nothing wrong with your camera setup.

Title: Re: Skype
Post by: bhw825 on Tuesday 01 May 12 15:08 BST (UK)
Ok.  Will report back after I have spoken to daughter dear.

Barrie.
Title: Re: Skype
Post by: Mavals on Tuesday 01 May 12 15:11 BST (UK)
and I will ask my son in law what changes he made to the settings
Title: Re: Skype
Post by: jc26red on Tuesday 01 May 12 15:22 BST (UK)
In the skype application, have you checked the video settings? You will find them under tools>options
Title: Re: Skype
Post by: bhw825 on Tuesday 01 May 12 15:25 BST (UK)
In the skype application, have you checked the video settings? You will find them under tools>options

Yes, have checked them.   When I go into video settings I see my ugly mug looking back at me, didn't realise I was looking me age so much.

Barrie
Title: Re: Skype
Post by: jc26red on Tuesday 01 May 12 15:57 BST (UK)
FYI for others, I have just had a Skype conversation with Barrie, he could see me :-\ but I couldn't see him  :(

We went through the video setup and it all appears ok.

Barrie, I have just tried calling myself on my ipad from my husbands' laptop and when "he" calls me, the little video window is initially blank, I then reselected the webcam from the drop down menu and the video started streaming properly. there is only one which is internal to the laptop. You may want to try that.

Don't know if the latest version of  Skype has the same layout though.

Jenny
Title: Re: Skype
Post by: bhw825 on Tuesday 01 May 12 16:13 BST (UK)
The drop down box gives me two choices  "webcam 101" which is the camera on my laptop, and "cyberlink splitter"

Which ever one I select, I can see an image of myself.    I have had the first one selected, should I perhaps be using the second?

Barrie
Title: Re: Skype
Post by: jc26red on Tuesday 01 May 12 16:26 BST (UK)
Certainly worth a go

You might have to go into cyberlink app and see what it says and what the default is pointing to?
Title: Re: Skype
Post by: jc26red on Tuesday 01 May 12 16:28 BST (UK)
Ah... Think that is the problem, some other forums are saying you have to select the cyberlink splitter for skype or msn video calls
Title: Re: Skype
Post by: jc26red on Tuesday 01 May 12 16:45 BST (UK)
Selecting the cyberlink splitter appears to work though my internet was playing up ;D

FYI, I have also just read that if you press fn +f6 function keys it toggles the webcam on/off.

Title: Re: Skype
Post by: bhw825 on Tuesday 01 May 12 17:38 BST (UK)
Have just called my daughter "Darn Sarf" and the video call worked.   I should have selected "Cyberlink Video Splitter" in the first place.

Thank you everyone for your input.

Barrie.