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General => Technical Help => Topic started by: erin21 on Thursday 26 April 12 11:12 BST (UK)
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Since yesterday when I turned on my computer I am unable to receive my messages in Windows mail. I am able to send them but am getting this message when trying to receive.
Message number 24567 could not be retrieved. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Server Response: '-ERR inactivity timeout', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F
I rang Bt but they said it was not a problem with them as emails can be accessed through bt yahoo. They suggested I get technical help with Bt but I think that would be expensive. Can anyone throw any light on this for me please. :)
Many thanks
Erin.
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Hi Erin,
you may need to re-set your email protocols.
Having said that, it's so long since I've had to do it that I can't remember how. ::)
I'm sure someone will be along soon who are able to help, but if you get desparate you could always try System Restore.
Leonie.
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Erin - I also occasionally get this message when downloading mail from BTinternet. When I get it, I can still access the same mail through the BT Webmail (Yahoo) interface. So it is not a problem with my userid or password. If you think you may have accidentally (or deliberately) changed any settings in your mail client, then try to put them back (a System Restore will do the same thing).
I have found, from experience, that this problem "just goes away" after a day or so - I suspect the BT mail authentication process is flakey and the error may be caused by the failure of a server or link within BT. Overnight, everything gets reset.
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Hello
Thanks I am still having the problem today.
I can use btyahoo but I do not find it so convenient. I do not know how to do system restore also I would not want to throw anything else out of focus!!!
I especially use it for sending photos etc rather than sending as attachments via btyahoo. I hope it may solve itself as you say
Erin >:(
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I had a similar problem when using MS Outlook to manage my BT email account so I deleted the account ( on outlook, not the actual BT email account) and set it up again. All worked OK.
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Hello Erin
I see from some of your older posts you talk about the above home. And the tags have #Butler, Wexford. Are you looking from someone called butler from wexford who was once there?
Kind regards
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Hello Tuck1
Yes that is correct
Erin
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Hi Erin
I May be able to help you but dont really want to put private details on here. Is there a way to direct message you?
:)
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Hi tuck,
make one more post on here then you will be able to send Erin a personal message by clicking on the little scroll under name profile picture.
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Hi jc26red
Thank you for that :)
A bit unsure if I can help as reading her earlier posts it seems a long time ago that her original post went on but thank you :)
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Since yesterday when I turned on my computer I am unable to receive my messages in Windows mail. I am able to send them but am getting this message when trying to receive.
Message number 24567 could not be retrieved. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Server Response: '-ERR inactivity timeout', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F
I rang Bt but they said it was not a problem with them as emails can be accessed through bt yahoo. They suggested I get technical help with Bt but I think that would be expensive. Can anyone throw any light on this for me please. :)
Many thanks
Erin.
You say Windows mail is this windows live mail?
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Right at this moment i'm getting exactly the same message..but i can still recieve emails right up to (in my case) No 5...No 4 is from an estate agent on a word doc..tried re starting computer,blocking sender address etc etc..trouble is all the emails i get are the same ones over and over again and the ones from No 5 are starting to build up..i'll see how it goes over the weekend..have had this problem before and it usually goes on it's own accord..will keep an eye on this post..just in case.
Steve
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Try using nPOP - it enables you to preview and delete mail directly at the server.
http://www.snapfiles.com/get/npop.html
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When I rang BT I was told I had too many messages in my in box. After deleting many the problem seemed to solve itself
Erin :)
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In your on-line email account with BT you can save any messages into separate folders and categories. I friend of mine has several thousand going back a number years.
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When I log on to have a look at my emails page, only the most recent eight show. I have to scroll down to see the older ones. I should be able to see more than eight because a large portion of the page below the eight emails is blank.
Is there a quick fix for this?