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General => Technical Help => Family History Programs, Tree Organisation, Presentation => Topic started by: suds on Wednesday 25 April 12 20:41 BST (UK)

Title: FTM Registration
Post by: suds on Wednesday 25 April 12 20:41 BST (UK)

Hello

The answer may already be on here but I can't find it.

My partner has bought the platinum 2012 version of FTM. Included in the package is a 6 month premium subscription to ancestry. She registered FTM and started a family tree but can't get ancestry to recognise that she should have access to their information. It sees her as a guest not a subscriber.

What should she be doing to get ancestry to recognise her.

Many thanks in advance

Regards

Suds

Title: Re: FTM Registration
Post by: dastrop490 on Wednesday 25 April 12 21:49 BST (UK)

Hi Suds,

In addition to registering the FTM software you also need to activate the 6 months "free" subscription.

If you look under the Help option on the menu bar you'll see that there is a "Activate Ancestry Subscription..." option. Just select that and follow the instructions.

If I remember correctly you'll need to enter your credit card details at the time but won't be charged anything. Just remember to cancel your subscription before the 6 months are up otherwise they'll automatically renew the subscription for you and debit your card at the time.

Ian.

Title: Re: FTM Registration
Post by: suds on Wednesday 25 April 12 22:03 BST (UK)

Ian

Thanks very much, we'll give that a try.

Regards

Suds

Title: Re: FTM Registration
Post by: millymcb on Wednesday 25 April 12 23:14 BST (UK)

I did that and everytime I log in to FTM it tells me I havn't done it!  But it still worked fine I just had to keep clicking not now later.


Milly

Title: Re: FTM Registration
Post by: suds on Thursday 26 April 12 06:28 BST (UK)

Milly

Thanks for your response. We haven't done it yet. We'll see what happens later today.

Suds