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General => Technical Help => Topic started by: Helina on Tuesday 13 September 11 10:26 BST (UK)
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Trouble started yesterday. Hope someone can talk me though it step by step. I have vista.
When the internet is on I get 3 icons on bottom tool bar
1 Windows cannot check for updates.
2 Windows security alert
3 Windows defender off.
I have turned the defender on.
Regarding updates I have tried several times checking for up dates and get "error has occurred while checking for new up dates, code 80072F8F" Clicked on help line suggested my timer maybe wrong which is not.
Regarding windows security they say my AVG anti virus edition may be out of date, when checking my AVG it tells be I am protected. I have AVG 2011.
Also trouble entering 2 (maybe others) sites, Hotmail and ancestry who say "The server's security certificate is not yet valid"
Any help would be appreciated.
helina
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Helina, try here :-
http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80072f8f
Also, now that you have turned "Defender" on, run a scan.
Regards
Malky
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Malky, I have done that and time and date correct, what next?
helina
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Has Defender updated?
and have you ran a full scan by Defender?
Regards
Malky
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Yes Malky I have. Up dates keep saying my timer is out
helina
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Try switching the computer completely off. Wait at least 20 seconds for the memory to clear, then restart. If the problem still exists, then it suggests that you may have a virus in the system.
Regards
Malky
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Yes Malky I have. Up dates keep saying my timer is out
helina
Don't understand what you mean by your timer being out. Do you mean the update has timed out. This is different to your clock time.
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I contacted my server who suggested I contact the place where I bought my computer. He blames vista and the problems its problems. That the updates are getting stuck so he talked me though to reset the computer back to the 11th before my troubles started but made no difference.
Malky, Not sure what you mean by timer?
helina
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Helina, try this. Go to this web page :-
http://support.microsoft.com/kb/943144
Scroll down to the bottom of the page, and you will see a "Microsoft Fix it" button.
Click on it, and run the program. That should find and repair the problem.
The page mentions XP, do not worry, "Fix it" runs for Vista as well.
Regards
Malky
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Thanks will try that, going out now so will do it later.
helina
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Helina
You said that you followed Malky's earlier link to
http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80072f8f
A the end of those instructions it says .............
"f the problem persists after you take these steps, go to the Windows Update Support Center website to try to find more information about the error code or to request support by e‑mail."
What did they say?
Ray
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I contacted my server who suggested I contact the place where I bought my computer. He blames vista and the problems its problems. That the updates are getting stuck so he talked me though to reset the computer back to the 11th before my troubles started but made no difference.
Malky, Not sure what you mean by timer?
helina
Obviously you do not want to reply to my question so I will let others deal with it. ???
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Midase, Did not realise that I have not replied, sorry, I did go into that site and I found it all rather confusing. The time and date on my computer is correct so clicked into support link came up with a whole lot of questions that I did not understand.
helina
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What does system time mean?
helina
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Hi Helina
If this problem has not been resolved then try this solution and see what happens:-
http://support.microsoft.com/kb/900936
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The problem seems to be well part of. code 80072F8F. The icon for icons security alerts say my AVG is not up to date but it is.
helina
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If you have an AVG disk you can try un-installing and then re-installing it. Most anti-virus programs work better with Defender switched off. Then contact AVG if it does not improve. If your AVG sub has expired you could try the free one from Microsoft - Microsoft Security Essentials. They tell you to switch Defender off if you are running MSE. If your AVG sub is still valid you should get them to sort it out.
If I was paying for one I would go back to Norton 360. You do not need to be a nerd to use it and it includes easy to use tuning features as well.
Ken
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Midase, Did not realise that I have not replied, sorry, I did go into that site and I found it all rather confusing. The time and date on my computer is correct so clicked into support link came up with a whole lot of questions that I did not understand.
helina
You have me confused with someone else. I have not given any links. I am confused with your description of "my timer is out" Do you mean that the connection has timed out or similar, as this is different to your computers clock.
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Midase,
I am also confused with this computer. Its telling me to turn the defender on. I have AVG 2011 which is not out of date, and the site tells me I am protected. The code 80072F8F tells me the date and time on my computer may not match the computer time hence the machine cannot do any updates. I have a icon saying security alerts that my AVG is out of date which is not. My 2 e-mail sites say the certificate is not valid so although I can proceed I'm nervous about doing so. I've gone into systems restore and gone back to 5th Sept as the computer man said the updates were getting stuck but made no different. I have gone into the sites quoted and I find it difficult to understand.
helina
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In the link given by Ray above, did you try the second option of synchronising with an internet clock?
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Did you run "Fix it."
Regards
Malky
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Malky, I did and all I got is " YOU CANNOT INSTALL UPDATES"
helina
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Are you logged in as an "administrator"??
Regards
Malky
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Not sure what you mean, it did not ask me to sign anywhere
helina
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Click on "Start", then "Control Panel" then "User Accounts and Family Safety" (That it is what it is in Windows 7, it may be slightly different in Vista) then "User accounts" and your login should be showing. My one states, Malky, Administrator, Password Protected. Does your's say "Administrator"?
Regards
Malky
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Yes it does
helina
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Gone into date and time.
checking internet time which says next synchronization 23/09/2000 at 06.48.
Could that be the problem?
helina
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If this a root certificate problem then try following these instructions:-
http://technet.microsoft.com/en-us/library/hh203962(WS.10).aspx
(just the user action bit)
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Downside, Gone into the command prompt as instructed. A small window comes up, black with Microsoft windows.( version 6.0.6002)
copyright (c) 2006 microsoft corporation. All rights reseved.
c user and my username.
helina
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Hi Helina
Now type:
certutil -urlcache * delete
make sure you include a space after each word and press the return key.
A load of lines will flash past and it should say completed.
Type exit and the DOS window will close down.
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I'm lost again, where do I write this. On the black surround just below the writing?
helina
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Hi Helina
At the C\> prompt
c:\> certutil -urlcache * delete
and press the <Return> key
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In between c:/ and username. What does it delete?
helina
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Have to go out back later
helina
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It deletes urlcache - no big surprises there :)
It gets rid old cached root authorities, to make way for new root authorities.
Window's new higher security requirements are that third party software like AVG requires athorisation in the form of a root certificate before it can run or update itself on your computer. It looks like it is being denied that because you still have the expired root certificate in place and it needs to be manually flushed out before the new one can be installed.
In theory this should happen automatically and a file called authrootstl.cab is downloaded in the background and this enables 3rd party software to run for a limited period until it gets renewed again.
You may want to have a look in Event Viewer in Adminstrative Tools to see if you have an error relating to:
Source: CAPI2
Event ID 4107
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Gone into date and time.
checking internet time which says next synchronization 23/09/2000 at 06.48.
Could that be the problem?
helina
There's your problem, you are eleven years out, plus you are out by a week. Your date in the taskbar, does it definitely say 2011?
If it does, then we need to look in the BIOS to see what the time is set at.
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Midase, We may be getting there but what do you mean by the BIOS? The date date in the tool bar is to days date and time ( taskbar)
helina
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I thought Helina had said the time and date were correct back on the first page of this topic?
I guess if her system date is defaulting to 2000 (ancient BIOS date) then she has a flat CMOS battery.
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Midase, We may be getting there but what do you mean by the BIOS? The date date in the tool bar is to days date and time ( taskbar)
helina
As downside has said, the CMOS battery is probably flat and needs replacing. This has the effect of throwing the BIOS clock out. We could guide you through the procedure but you might want to consider getting a computer shop to do it for you. Would only take a few minutes.
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Thanks,
Now to get things straight in my mind.
To restart the up dates again I need a new battery. Will that correct the other problems eg security alerts to say my AVG needs up dating, and the invalid certificate, are they connected or 3 different problems.
I f I go to the computer shop what do I ask him to do. He has already quoted £99 to upgrade including setting it up, when I told him I could not afford it he said I could take the laptop in and he would give it a service for £30.
If the computer has 3 different problems it might be worth paying the £30, but if only putting in a new battery is the answer I'll go to another shop.
Another thing I have found another way into these sites by preceeding. How secure is this and how long can I use the laptop. What will eventually happen?
I must thank you for your help.
helina
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I hadn't realised that this was a laptop. Before committing to a computer shop, can you tell us what is the make and model of the laptop please.
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Its a Fujitsu siemens laptop
helina
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I need the Model and number. Number will be underneath.
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Hope this is correct.
ESPRIMO mobile V5535
REG NO 217m2.0
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Ok Leave it with me. May not be until tomorrow.
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Thanks, I'm going to close down now.
helina
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The internal clock should match with what you have set in your taskbar but to confirm that it is not at fault you will need to go into the BIOS to check
Follow this carefully and You proceed at your own risk.
If you are asked for a password to enter the BIOS, you will have to commit to your repair shop.
If you are not confident to do the following then I should take it to your computer repair shop and explain the problem.
Boot the laptop and as it boots tap the F2 key. This should get you into what is known as the BIOS. If you are successful you will have a box that will look strange to you with loads of information.
Once in the BIOS do not alter anything except the clock if it needs changing.
Assuming that you are now in the BIOS, you will only be able to use certain keys of the keyboard. Mainly the arrow keys. The Date and Time should be on the Main window. If not look in System. If it's there, check to see what it says. If it corresponds correctly with the date and time then all is well. If it is incorrect you can adjust it. Use the down and up arrow keys to select it. Press Enter to select. The BIOS display should tell you the keys to use to make changes. If you make any changes you will need to save and exit. Use the arrow keys up to the top and then the right arrow key to move along to Exit. Press Enter and you will have the option to save and Exit. Press Y for yes. System will reboot with the changes made. You can press the Esc. button at any time to come back out with out saving any changes. Follow the instructions to Exit.
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Midase, Thanks for your advise, have not replied before as been out all day.
I'll talk to a friend who is computer friendly and to gether we may do as you advise, if not I'll take it to the computer shop.
helina
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Probably a wise decision. Keep us updated.
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Me again. We did not get very far so will have to take the laptop in on Wednesday. But just one query, I went into the date and time window and looked at the internet time which said "next synchronization: 26/09/2000 @ 07.34" is that correct? or should it be the same date as to day?
helina
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Hello Helina. Yes I would have thought that the date would correspond with today.
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Had to let you know my laptop is now working normally. That date was completely wrong 2000 so once I had corrected the time it was fine. Had 16 up dates and a full long scan. Computer chap thinks I may need the small inner support battery replacing sometime.
Anyway I must thank you for your patience and advice.
helina
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If the internal battery is bad, you should get a message to that effect during boot-up.
It's quite easy to replace on most models ..... http://www.youtube.com/watch?v=cg_wvp1YdSI
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Hello Helina
I have just searched on here for the Williams family of Ingst olveston and you came up.
I am currently tracing my Williams family history and have traced it back to James Williams who was born in ingst in around 1750 - 1760
I know that he married Sarah Bates at Olveston Church on the 13 Dec 1779
Would be good to hear from you.............
Best Regards
Sheridan.
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Rendals, I have sent you a PM
helina