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General => Technical Help => Topic started by: byegeorge on Thursday 14 July 11 15:00 BST (UK)
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Hi, To send email attachments of photos, I copy them to my memory stick, and because I haven't got broadband at home I send them with my email at the local library, but somehow the attachments are not being delivered. I type my email, then click on "Attachment" go to my memory stick,via "my computer" right click on the photo, then on "send to email recipient" This brings up another email which says it is waiting to be sent, but I have to fill in the receivers address again, then I send it. Can some kind person tell me what I am doing wrong, or what I should do? I have Windows X.P and use Hotmail.
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then click on "Attachment" go to my memory stick,via "my computer" right click on the photo, then on "send to email recipient" This brings up another email
You don't need to right click on the photo, just left click it will attach it, no "other" email should then open.
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Hi byegeorge
A guess would be that the library has disabled the use of memory sticks on their machines, to prevent files they do not wish to be, uploaded to their system.
May be best to ask them.
Geoff
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I use hotmail and memory sticks at the library often, as a 'computer buddy' local library I show people how to use the internet and email, I have to agree with MaryA - do a left click then click on 'open' at the bottom right of the box and the file will attach :)
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Hi
I bow to your knowledge, as I do not use the library system. Just know as a system administrator for a company, memory stick lockout is common.
Yep, I am the enemy :'(
Geoff
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Hi Geoff,
I am also a Clover researcher, not sure if I have had any contact with you in the past.
Peter.
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Hi Peter,
Do not recall you, but am bad with names. My lot were from the Ramsey, Oakley, Colchester area. PM me if you feel there is a link.
Always happy to swap info.
Geoff
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I bow to your knowledge, as I do not use the library system. Just know as a system administrator for a company, memory stick lockout is common.
Hi Geoff
I know what you mean but I think most libraries allow the use of memory sticks, in fact ours encourages it by having them for sale! :)
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Hello byegeorge,
MaryA's solution is the correct one for the way you are working. However you could start by right-clicking on the photo and then "send to email recipient". As you say, that brings a new mail up. You could then write your mail in that, add the recipient's address and send it.
So: right-click to create a new mail with the photo attached. Then write the message.
or: left-click to add a photo to a mail you have already written.
All the best, falcybe
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I suppose the best thing is just to check before you press "send" - whether it be Falcybe's method, mine, or even your original way - that your email has an attachment. Beneath the To and Subject lines there should be a paperclip saying "1 attachment" and a thumbnail picture of it with it's name beside.
If this is missing then your email doesn't have the attachment.
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I bow to your knowledge, as I do not use the library system. Just know as a system administrator for a company, memory stick lockout is common.
Hi Geoff
I know what you mean but I think most libraries allow the use of memory sticks, in fact ours encourages it by having them for sale! :)
A lot will depend on how good their IT people are. A good IT professional should be able to guard a PC and network against attack from a USB port, but many lesser ones (or lazier ones) will go for the option of disconnecting or disabling the USB ports :)
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It has practically nothing to do with "lesser/lazy/good/bad/etc" the IT support team is.
It is all about security. Security starts with the ownership of the network/infrastucture. If the owners (Library Authority in this case) decide that they will allow usb connections then they will allow it.
If the (any) network/infrastructure owners decide that they will not allow usb then they will create a policy which locks down usb and anything else they feel necessary to protect their network. This would/could also include CD drives and the locking out of webdomains of things as diverse as facebook / BBC / SkyNews / trafficnews / externalemail and even Ancestry for a number of reasons.
Some create virtual pc workstations (on a server, in a "sandbox") and when a user logs out the "whole" thing is refreshed(overwritten). Thereby giving them the capability of allowing USB stick for example, and not worrying about it, should they wish to. There are "many" other (part)solutions.
To pick on network administrators / support teams and call them "lazy/bad/unprofessional/etc" because she/he follow orders isn't right.
Ray
Soapbox now stored away behind server racks ............ ;D
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Hello Nick29, byegeorge's library has good IT professionals who allow memory sticks. I know that from prior conversations with him and the wording of this present query proves it (otherwise byegeorge would have had a different question). My parents' library in Essex have allowed them in only the last year.
cheers, falcybe
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It has practically nothing to do with "lesser/lazy/good/bad/etc" the IT support team is.
Ray, I don't work in IT, but my job for the past 30+ years has involved working with IT professionals, and my post is maybe biased because of my experiences with them. Some of them were so clueless, I wouldn't trust them to secure my nephew's piggy-bank ::)
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HI Falcby and Mary A. Thanks both for your advice. I shall certainly be trying out your suggestions in my next email/attachment, and will leap out of my chair (quietly!) if it works. Byegeorge
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HI. I don't know if you can recommend any other possible remedies to my attachment problem, but I have tried your suggestions and, unfortunately, they haven't worked. I tried r.clicking the photo, and sending it to myself, and I received the email,saying (as the original) " The message is ready to be sent with the following file or attachments" And if I send it again, the message is repeated. Many thanks. Byegeorge
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All I can suggest is to ask the library whether the USB port is locked. It could well be.
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Ensure the flashdrive is inserted into the PC.
When writing your email in hotmail click on the 'Attachments' hyperlink next to the paperclip icon.
Navigate to the flashdrive location in the newly opened explorer window.
Locate your photo then do a single left click on it to highlight it, then press the 'Open' button.
Hotmail should then upload the file ready for you to send the email.
If you have have multiple photos to attach then press the ctrl button while doing the single left click on each photo to do a multi select before pressing the 'open' button.
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Might I suggest opening an account with www.gmail.com I find this site better than hotmail.
When you send an email there is a link underneath the heading to "attach a file" and you should be able to navigate to your flashdrive, as usual, again DO NOT right click on the file, just LEFT click on it and and then press the "Open" button. It should then show you a bar working from left to right as the file is uploaded and when it is finished the name of the file should be in italics with a tick next to it.
It is all quite self explanatory when you look at it, just my instructions without seeing the page in front of you might seem too much to take in at once. Perhaps have a practice at home before you go.
Again, never RIGHT click when you have an email programme open.
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All I can suggest is to ask the library whether the USB port is locked. It could well be.
Surely, if the file can be seen in the "Open File Dialog" it can be opened, even if it is "Read Only", and attached to the email. I thought that locking the USB Port either totally disabled it or just prevented writing to the device ???
From reading the earlier posts I agree with MaryA that right-clicking seems to be the problem.
Mike.
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Hello byegeorge,
I tried r.clicking the photo, and sending it to myself, and I received the email,saying (as the original) " The message is ready to be sent with the following file or attachments" And if I send it again, the message is repeated. Many thanks. Byegeorge
The email you see is the one ready to send so in the "To" box you should write the address of the person you want to send the mail and pictures to. Then either click "send" straight away (if you do this you will need to write a second email with a message you wanted to include with the pics) or you write a message in the box provided and then click on send.
cheers, falcybe
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Have you tried Mary's solution:
when you have written your mail, click on "attachment" and add the photo by browsing your flash-stick
cheers, falcybe
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I do like my gmail solution as this allows you to see it attached by name before sending.
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You also see the attachment, as a thumbnail, in hotmail before you send it. As has been already said, my advice would be no more right clicking, left click only :)
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I think that was the first thing I said, however byegeorge did comment that he had tried all suggestions without success, so I was thinking of other ways and means.
I am aware that an attachment shows in hotmail, but depending on the colour scheme used for the browser, and it's possibly - probably? the basic one on a library computer, although the attachment is visible, it doesn't stand out as well as it might. Gmail uses a bar indication showing the progress as it attaches and I personally find it to be quite an obvious link to view.
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Hi falcybe and Mary A, I have tried again and I managed to send the attachment to myself. And I have noted down each move I made ! I think what did it was selecting the actual photo, then "open" then send. Many thanks to you both. Byegeorge
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hello byegeorge,
that is a great advancement. Now, you should be able to go to your inbox and open the email with attachment that you sent to yourself and then you should be able to FORWARD it to the person you are trying to send the attachment to and everything will work fine.
Good luck, falcybe
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Glad you were successful, just leave those right clicks alone!