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General => Technical Help => Topic started by: Freckles5 on Tuesday 21 June 11 22:34 BST (UK)

Title: Genes Reunited
Post by: Freckles5 on Tuesday 21 June 11 22:34 BST (UK)

I have been a member of Genes Reunited for years but all of a sudden my computer will not let me access the website.  I have tried different browsers and other computers in the house but to no avail.  It tells me the website cannot be found.  Anybody know why this is and how I can fix it because it is very frustrating. ???

Title: Re: Genes Reunited
Post by: billramp on Wednesday 22 June 11 01:45 BST (UK)

Hi ramsdenhouse

Welcome to Roots Chat

.....  it did take me a few minutes to access the site just now.... this announdement was made on the 14th June under 'site error messages'..
 
'We are really sorry for the ongoing problems you are having accessing and using the site. The problem is that behind the scenes we have various programs that check for a response from the website. The check does some minor tasks, but if it doesn't get a response in a reasonable time (10 seconds or so), it assumes the site is unavailable and forces the site to show the "site down" page that some of you have been seeing. The aim is to stop the website freezing when you are using it, and to protect the servers from overloading with waiting requests. At the current time, because the servers are not responding to requests as we expect, it is displaying this more frequently. We have increased the time delay above 10 seconds, so that it is not displayed so easily. This best course of action is to hit your back button and try again after a short delay. This is a temporary suggestion whilst we are working on fixing the issue.'

no doubt as you have been unable to gain access you will not have seen it..

Bill

Title: Re: Genes Reunited
Post by: Freckles5 on Wednesday 22 June 11 07:56 BST (UK)

Hi Bill

Thanks so much for your reply.  I have been trying for a couple of months now to get on the site.  hopefully it will be fixed soon then.
Thanks again for your help

Ramsdenhouse

Title: Re: Genes Reunited
Post by: C P Rayson on Wednesday 22 June 11 08:53 BST (UK)

Hi ramsdenhouse

Just a thought, it might be a problem with the URL especially it it is from your favouites list

Copy and paste the link into your browser

Regards

Chris

Title: Re: Genes Reunited
Post by: Freckles5 on Wednesday 22 June 11 09:15 BST (UK)

Hi Chris

Thanks.  I just tried it but it still wont work.  It just keeps coming up with Oops Chrome cant find GenesReunited please try again. 

thanks for your reply

Ramsdenhouse

Title: Re: Genes Reunited
Post by: Ringrose on Wednesday 22 June 11 09:25 BST (UK)

I found that I suddenly had 10 pages of Hot Matches so as they had given contacts in the past I thought I would quickly go through them but they would not open for me. I don't know why
Ringrose

Title: Re: Genes Reunited
Post by: ewatson11 on Wednesday 22 June 11 14:38 BST (UK)

I had the same problem with my hot matches and I sent them a message and they replied.

Thank you for taking the time to report this problem.

Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible. 

Your patience while we work to resolve this is much appreciated.


At the moment I still cannot get into to view the hot matches.

from

Emma