RootsChat.Com
England (Counties as in 1851-1901) => England => Lancashire => Topic started by: Parmesan on Sunday 08 May 11 15:39 BST (UK)
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Can anyone access these images?
I've tried a few randomly and they are all saying 'Image currently unavailable please try later'
Is it me?
Ta :)
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I've just accessed a Newton Heath burial image successfully - but a Greenheys Marriage image said as you found 'unavailable'. Saddleworth baptism OK, Bowdon burial OK, Rivington banns and marriages, not available.
Seems like a lucky dip today! ??? ???
:) Barbara
(more bothered that BBC live radio keeps cutting out on the footy today!)
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Other half is glued to the footy but can hear him shouting! ;D
It's been like this for days and I've sent them a message. There are quite a few unavailale :'(
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It's been like this for days and I've sent them a message. There are quite a few unavailale :'(
If it does not get better, send them an email. You should get a robotic confirmation email. If you do not, email again. Once you hear back, if you are not satisfied with their answer, jump up and down a bit and explain why their answer is not helpful and get them to give you a better answer.
They do say they revise the whole site at least every month, so this might just be part of another one of their regular upgrades. But then again, in some cases (especially outside of England), they discover copywrite issues and remove databases from public access entirely. Their Wiki pages sometimes expain what is going on, but generally not immediately.
But the more peope they hear from on an issue, the more attention they pay to it.
A place they pay a lot of attention to, is their feedback forum:
http://getsatisfaction.com/familysearch/topics/
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Thanks for that thecohens, I sent a message through their own system not directly from my email and I have not had an automated reply as yet (did it last night)
I will post on the forum and see where that gets me. :)
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...I sent a message through their own system not directly from my email and I have not had an automated reply as yet (did it last night)
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Sorry, I should have made it clear that the automatic response comes if you email support@familysearch.org - and the response is virtually immediately. If you don't get an automated response from a real email to them, then they did not get the email. Private messages on their site do not work that way.
An advantage to the forum is others can chime in to your comment or query, strengthening it.
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thanks again.
I don't know whether I posted in the right place because you had to choose a topic 'idea' or 'praise'?
I will email that address.
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got the automated response to that one :)
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got the automated response to that one :)
Good! So let us know what they say. I am a skeptic - I would be surprised if you were satisfied with their initial response. As I mentioned before, they may send you a standard response that you have to emphatically explain why it doesn't fit, to get a meaningful answer. If you get a good response, great, if not, do not give up, reiterate your question with more clarity.
I think the work they are doing is fantastic, but they get so many many emails that it sometimes is hard for them to give meaningful responses.
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will definitely stay on the case, I want to see those records!
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will definitely stay on the case, I want to see those records!
Is this a specific database you are talking about, is it the one in the menu for Lancashire - Cheshire - Yorkshire Parish Registers? I think the url for that one is
https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1788853
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it is, I can get all the way through to the church records I want to see, I can see the lists of baptisms, marriages and deaths and the years ascribed but when I click on a particular set that's when I get 'unavailable'
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first reply, obviously a standard
"Thank you for taking the time to share your idea for improving the FamilySearch website. This system allows everyone to view the ideas of others and to vote on the ideas they like best. The ideas with the most votes do tend to get the most attention, but our product managers carefully review all the ideas. Please keep in mind that regardless of votes, some ideas may never be implemented. Many factors are reviewed to determine whether an idea should be implemented. Also note that some ideas take a long time to implement. We appreciate your contribution and hope that you will continue to share your ideas with us."
I have asked if they know why the images aren't appearing and the fact that I cannot find anywhere to ask a direct question.
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I wrote to them last week and this is now there official line on the matter.
Dear Lord V,
Thank you for contacting FamilySearch regarding the problems viewing images in the England, Lancashire – Cheshire – Yorkshire Parish Registers, 1603-1992 collection.
"The Image is not available" error message appears when trying to access some of the images, even when users are signed in. This is due to privacy restrictions in both the UK and EU which prohibit viewing images for within the last 100 yrs. In a future rework the links to those restricted images will be removed.
My advice to anyone is download what you can before they all disappear. I did and have a fair few books now ;D :o 8)
I don't really get the "100year rule" as they have blocked some early ones? I think it might be more to do with certificates would cost £10 a shot and some one doesn't like loosing out on this ;D
Lord V.
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Thank you for writing them and posting!
I wrote to them last week and this is now there official line on the matter.
Dear Lord V,
Thank you for contacting FamilySearch regarding the problems viewing images in the England, Lancashire – Cheshire – Yorkshire Parish Registers, 1603-1992 collection.
"The Image is not available" error message appears when trying to access some of the images, even when users are signed in. This is due to privacy restrictions in both the UK and EU which prohibit viewing images for within the last 100 yrs. In a future rework the links to those restricted images will be removed.
Actually, I thought the rule for the UK is you cannot get certificates for the last 50 years from the GRO, but isn't this a church collection, not a goverment collection?
My hunch and hope are that until they can differentiate between specific images that are okay vs. too recent, the entire collection will be restricted.
I know in Poland that the 100 year rule applies for archived civil records, and no one is given access to books with any records in them that are less than 100 years old, but this is the UK, not Poland. And this database for Lancashire etc. has church records, not civil.
It may be another case of sending a pat answer...a better one, but still a standard one.
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Well what ever there answer, i will continue to download what i can. Just so time consuming, but worth it as it has saved me a packet up to now. ;D
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here is my thread on Family Search http://getsatisfaction.com/familysearch/topics/images_unavailable_at_this_time?utm_content=reply_link&utm_medium=email&utm_source=reply_notification#reply_5532024
If the whole collection of images is from say 1799 - 1920 then ALL of the images cannot be viewed. If just ONE image falls into the stupid 100 year rule then NONE of them can be viewed.
I know Migky from these forums suggested right at the outset to download all images but it seemed like such a chore I didn't bother ::)
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One would hope that they would just remove the images that fall into the 100 year rule and leave the rest to be viewed but I wouldn't bet on it.
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I had a similar response a few weeks ago when I queried some records that I was unable to view for Salford (Sacred Trinity Salford). I wanted to browse the Baptisms, 1872-1887 and told them that the first page loaded but all the others in the volume were unavailable. They fobbed me off with browser issues at first then that it is due to privacy restrictions and a 100 year rule. I queried the rule as 113 years have past and that I could view a marriage record with them for Stowell Memorial from 1924 but didn't get a reply. Stowell's records are now unavailable to view even if you are signed in.
Personally I think someone has complained from the churches as they'll receive no money for searching the registers for you now as they were/are coining it in at £10-£15 a go.
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men who tend bars spring to mind ;)
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I suppose the 'privacy restriction' means, having the actual images on view - its a 'jobsworth' rule, because obviously you can transcribe stuff yourself and then put as much info as you like online - for example the latest batch of transcriptions on the Lancashire OPC (who I do a bit of transcribing for) includes Burnley Cemetery burials right up to this year. I think thecohens is right, its a fobbing off answer with some other issue behind it.
Slightly off-topic, but when I went to the LRO a while back, I was told that some of their baptism registers (actual ones that have not been microfilmed ) were closed from about 1930 onwards. "Its because there are some adoption details in them" they said. But I was fine searching 1912 to 1929, which of course is less than 100 years ago...
but thanks for the info Parmesan, Footo and Lord V :D
Barbara
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I know Migky from these forums suggested right at the outset to download all images but it seemed like such a chore I didn't bother ::)
Wish i had seen that thread when ever it was first posted, i would have spent day and night copying them ::)
Oh! well, will have to make do with what i have got an pray they come back on line( can't see much chance of that where money and the churches are concerned) Bet you wish you had botherd now ::)
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Just to let you know that today I've been able to access some of the images that were previously unavailable - I did have to log in though... :)
Now instead of enjoying the sunshine I'm going to grab what I can before they disappear again ;D
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ooh thanks for that, off for a looksee!
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fab, thanks for the heads up. I've found a couple already :)
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You're welcome :D
Grab 'em whilst you can - I'm still hoping they'll put Cheshires back on. . .
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I don't get this "100 year rule" either. ???
If that is the case then why have I just transcribed (I am a volunteer trancriber) a batch of marriages for Familysearch.org for the county of Dorset for the year 1990??
Cathy
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I don't get this "100 year rule" either. ???
If that is the case then why have I just transcribed (I am a volunteer trancriber) a batch of marriages for Familysearch.org for the county of Dorset for the year 1990??
Cathy
Hi Cathy
There are a couple of different issues relating to the problem of images. Firstly if the images relate to potentially living people then it may be in breach of legislation to publish the actual images on line and secondly there is the issue of copyright . There have been a number of discussions over the copyright of images of church registers and some dioceses or parishes have refused permission for the images to be published online. This is the reason why you can access some images and not others.
As far as England seems to be concerned transcriptions, even fairly recent ones, appear to be fine. I'm not sure that the same applies to all countries, Australia for example has quite strict Data Protection Legislation.
Andy
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Thanks for that Andy. I know that in Australia we don't have the Census information available like it is in the UK.
I was (prior to your explanation) thinking then why am I transcribing these 1990 marriages if they won't be accessible for another 89 years ;D
Cathy
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They seem to have done a good job on these images. Tidied up and all seem to be accessible now. The later dated ones have been removed.
Credit where its due. :)