RootsChat.Com
General => Technical Help => Topic started by: Deuceanarf on Wednesday 02 March 11 00:41 GMT (UK)
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Hello, I am familiar with and often use the Export Gedcom/Download Gedcom facility from, my Ancestry tree, to my desktop, for later transfer to my off line tree.
Today however, I have tried to carry out this procedure with a second family tree, which I have built on Ancestry, specifically to make a merger of two family's direct line Ancestors only. Having completed the tree, I want to Download it to my Desktop, then upload it to a new off line tree.
That is the background information, to save anyone explaining how to download a gedcom.
Today's download did not work, because having selected the 'Export Gedcom' option, the damn thing got to 99% on the file gathering stage, and would not move past that, to give me the green button, to actually do the download. The spinning circle which Vista uses to indicate a process is still running, continues to spin, the 99% completed, still shows. And nothing I do, either on the Ancestry site, or by trying Escapes, logging off, shutting down, removing server connection, etc. will change that.
When I open again the cursed thing is exactly as it was when I closed it; 99% and still spinning.
Any ideas please?
Regards
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Hi
Does the other tree still download?
R
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Hi Ray, thanks for responding, yes the main tree works fine.
Regards
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Hi
... then I'd be tempted to call Ancestry support and get them to check why it's stalling.
R
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Hi Ray, thanks for that. I e mailed them yesterday. ( I guess you know how long they take to respond).
I phoned them this morning, to be told by an American Lady to phone again after 3pm UK Time.
I will let you know how it pans out.
Regards