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General => Technical Help => Topic started by: adam smith on Monday 17 January 11 21:23 GMT (UK)

Title: Changing settings so copies of emails not left on server? helpplease
Post by: adam smith on Monday 17 January 11 21:23 GMT (UK)
When setting up Windows Live Mail I must have checked the box to leave copies of emails on the server.  The mailbox is now full and my storage quota exceeded.

Can someone please tell me in non-techie language how to change this please?  I can't even find where the setup is located.

MY OS is Win7PRO.
Thanks,
adam
Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: kiwihalfpint on Monday 17 January 11 22:12 GMT (UK)
Hi Adam,

By going to "options" from the menu that drops down on your left, which is sitting above "email message", click options, email accounts, highlight your account, click properties, then the advanced tab.


Cheers
KHP
Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: kiwihalfpint on Monday 17 January 11 22:19 GMT (UK)
Hi again,

I better add those are the instructions for Windows Live Mail on my Windows 7.  Don't think Windows Live Mail has been updated on my XP :-\


Cheers
KHP
Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: adam smith on Monday 17 January 11 22:43 GMT (UK)
Quote from: kiwihalfpint on Monday 17 January 11 22:12 GMT (UK)
Hi Adam,

By going to "options" from the menu that drops down on your left, which is sitting above "email message", click options, email accounts, highlight your account, click properties, then the advanced tab.


Cheers
KHP

Thank you KHP for your reply.Can you help me further please as I have not been able to deal with this yet.


When going into Windows Live Mail no such list appears on LHS of the screen. Along the top of the page is  only such things as New, Reply, Reply all etc , none of which relate to things beyond the email on the screen.


What should be  on the screen when this Options menu drops down?
 What did you open to get this please?


TIA, adam
Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: kiwihalfpint on Monday 17 January 11 23:08 GMT (UK)
Mine updated to the new version of Live mail a while back, just going to check the older version on XP, back in a minute


Cheers
KHP
Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: kiwihalfpint on Monday 17 January 11 23:10 GMT (UK)
Ok, go to Tools, drop down menu, click on Accounts, highlight the account, properties, then advanced tab.

Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: adam smith on Tuesday 18 January 11 04:29 GMT (UK)
Thank you KHP but I am on Win7PRO and the installation of Windows Live Mail is recent and doubtless the latest version.

When Win Live Mail opens it goes straight to Inbox or Outbox, depending how  it was left before hibernation and  NO such items  with dropdown menus as you list  are evident.

Maybe the question is how toget to the Windows Live Mail page where these menusare.

Thanks KHP,
Adam
Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: kiwihalfpint on Tuesday 18 January 11 05:03 GMT (UK)
Hi Adam,

Sorry I couldn't help further. :-[   Looks like it is different for your OS.


Cheers
KHP
Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: adam smith on Tuesday 18 January 11 09:00 GMT (UK)
KHP, thank you.  I hope I have solved it. 
In top right hand corner of the screen with Windows Live Mail there is a tiny button that leadsto options etc.  Hopefully thenewsettings solve the problem.

Thanks agaon. Your helpismuchappreciated,

adam
Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: falcybe on Tuesday 18 January 11 20:58 GMT (UK)
Hello Adam,

The short answer is "you cannot do what you are hoping to do". If you import mail from other sources then it is quite possible to tick the box (or not as you wish) to keep mail on the server or not.

However, the page with this particular box to tick does not show up when you are dealing with Windows Live Mail itself.

Go onto the Windows Live website and delete a few mails there and then check back to the mail viewer you have on your computer to make sure that those mails have not also been deleted from your hard disk. This is all to do with the way the email files are viewed and is quite complicated. So, if you have no problems deleting a couple of mails, I won't go into it.

cheers, falcybe
ps: don't delete any mails you particularly want to keep; as if you would...  ;D
Title: Re: Changing settings so copies of emails not left on server? helpplease
Post by: LizzieW on Wednesday 19 January 11 14:47 GMT (UK)
Sometimes its useful to have e-mails left on the server.  Before I was with Virgin (who do keep e-mails on the server), I lost a whole bunch of e-mails that I wanted as they were to do with my family history and I had to pay out for a program that would retrieve them all.  It did retrieve them, plus all the other 100s of e-mails I genuinely wanted deleted!! It's taken me years to go through them all because they just come back with numbers in the title, rather than the original message title.

Now I use Virginmedia, when I accidentally deleted a couple of e-mails a few months back, I just went to the Virgin server, found the e-mails and sent them to myself again.  Problem solved.  I do delete some of the very old ones on the server sometimes but as, at the moment,  there are 8317 on there and they are only using 3% of the MBs involved, it doesn't seem worth it.

Lizzie