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General => Technical Help => Topic started by: Hopton on Monday 27 September 10 13:05 BST (UK)
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I purchased a new notebook a couple of months ago and everything worked perfectly until about a week ago when I lost my connection, my husband and daughters use wireless laptops and all were still connected, since then my notebook disconnects at random without any pattern and will not re connect sometimes for hours at a time, I can't figure out what is going on.
Anyone have any ideas please
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Who is your service provider?Is it the same company as provides service to your husband and daughters?
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Hi Redroger,
Many thanks for your reply,
My connection is to broadband virgin media wireless, my husband can be using his laptop at the same time as me and in the same room and I will lose my connection while he stay's connected, I am thinking of taking my notebook back to the shop where I bought it as I still have the receipt and it is under guarantee, but I am not sure if it is my notebook that is at fault. I just wondered if anyone had an idea as to what is causing this to happen.
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If you or perhaps your husband know what you are doing I would try and set up your wireless connection to your router again as it seems as though something isn't quite right in your set up if your access goes when two other laptops are in use.
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Hi,
A few weeks ago my wireless connection was always dropping, when I changed ISP I was being told that I was connected to the internet when in fact I wasn't. On closer inspection, it turned out that my router was at fault. A brand new router and no problems. So as Alan suggests check your router.
Cheers
KHP :)
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Hi Alan and KHP,
Thank you for your replies, I will change my router and see if that works, although it seems very strange that it is only my new notebook that is being affected, I don't know too much about setting up my wireless connection, I think it was done for us. (if husband feels brave he may attempt it)
Thanks again for the help
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Hi again,
It was only by ringing my new ISP complaining that I still wasn't getting a connection, that they could tell from their end that my 3 year old router was the culprit.
Let us know how you get on.
Cheers
KHP
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Your internet supplier Virgin - Do you connect via telephone line or cable?
Might be able to help if cable connected, sorry don't know a lot about phone connections.
(But I know a man/men who do!)
Brian
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You have said that your ISP is Virgin. Who supplies the service to your husband and daughter, is it also Virgin?
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Hi all,
Our Internet connection is Virgin via cable, we all use the wireless connection to our laptops husband usually in the same room as myself and daughters in their bedrooms. My notebook has worked fine up until a week ago when it started disconnecting, sometimes for hours at a time.
Many thanks
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Right lets simplify things.
If your husband & daughter`s Laptops work fine on your wireless connection & your one doesn`t then I`d suggest you look at your laptop first.
Are you sure you are connecting to "Your" wireless connection & not to someone else`s?
It could be possible that your laptop is connecting to a neighbour`s.
There is/are many things that could cause your problem.
regards.
Steve
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I don't know too much about setting up my wireless connection, I think it was done for us. (if husband feels brave he may attempt it)
Every computer connected to the internet has an IP address, even when connected to a router at home your laptop will have a 'local' IP address like 192.168.0.1 and your husbands might be 192.168.0.2 and so on. What might have happened is your computer might have the same as your husband's laptop and hence it will not work. That is why I suggested setting your laptop up again.
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will have a 'local' IP address like 192.168.0.1
That was one of the reasons why I could not get a connection it kept dropping each time it was set.
Cheers
KHP
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To determine quickly if you are connected to someone elses network.
Look at the taskbar - bottom right and identify wireless connection icon.
With your laptop switched on together with one other, switch off power to router.
Both laptops should now show loss of wireless connection, you could have a look to see if other wireless networks are enabled whilst router off. (make a note of name if any found)
Now switch off both laptops and restore power to router, waiting a couple of minutes before powering up laptops.
Brian
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Hi,
First of all thank you for taking the time and trouble to try and help me out, Yes I am connecting to my own wireless connection, when it disconnects and I try to re connect my notebook tells be it cannot be found, (cannot connect to any neighbour's connections either).
My notebook can be connected at the same time as my husbands/daughters then mine will disconnect whilst theirs stay connected. I have tried plugging the broadband connection directly into my notebook but no luck, husband is not sure how to re set notebook, but we have re set the router and modem, also our Internet connection does not appear to be password protected, would this be causing a problem? Not sure how to do that either.
Thanks to all for help and suggestions, sorry not very tech minded.
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To try your laptop direct to cable modem.
1) Switch off cable modem and connect lead to laptop - bypassing router.
2) Switch on cable modem and all all lights to stabalise (@3minutes).
3 Turn on laptop and select your browser.
Nb After doing the above test and using router in circuit make sure modem and router are both switched off.
Turning cable modem on first then router - allowing 2-3minutes between each switch on.
Brian
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Many thanks Brian,
Have followed this and it had not made any difference, I cannot understand why only my notebook keeps disconnecting and the other laptops in the house are not. I will try contacting my Internet provider and see what they say.
Thanks again
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Try looking at the Virgin Media home page: http://www.virginmedia.com/
Look at the right hand side of page for 'help and support'.
Click on, and work through the article that is most appropriate for you.
(You need to know what model of modem and router you have).
I have a model 250 modem with a Buffalo router, as an example.
Brian
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It could, of course, be your notebook that is the problem. As it's new, I'd take it back and tell them there is a problem with it.
Lizzie
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Sounds like it's your Notebook, given it's not even connecting when attached via the cable. I'd agree with LizzieW, and take it back.
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Hi all,
It would appear the problem is with my notebook as my Internet connection is showing no problems, so I will be packing it back in it's box, and taking it back to the shop. Hopefully will get it repaired or a replacement as it is under guarantee, thanks again for all the help trying to sort this out it's very much appreciated.