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General => Technical Help => Topic started by: Barbara348 on Wednesday 28 July 10 19:42 BST (UK)

Title: Completed. Thanks.Norton Removal Tool - in a bit of a quandry, advise please.
Post by: Barbara348 on Wednesday 28 July 10 19:42 BST (UK)
Hi,

In July last year I experienced great difficulty in installing 'Norton 2009'.
Symantec installed it remotely for me eventually and during the process they also installed the Norton Removal Tool.

This month my 12 months ran out and I purchased and successfully installed 'Norton 2010'.

Will the Norton Removal Tool have removed all the old Norton bits, during the installation of 'Norton 2010?

I've just clicked on the NRT icon and it opened up a long list of Norton 'bits'.

Does this mean that they are still in my PC?

Also, if they are still there & I click o.k for it to uninstall the list of 'bits', I'm afraid in case it also uninstalls Norton 2010, which I've installed in the last few days. 

Is that likely to happen?

I'll appreciate advice from the helpful techs on here please.

Barbara.

Title: Re: Norton Removal Tool - in a bit of a quandry, advise please.
Post by: Calverley Lad on Wednesday 28 July 10 21:48 BST (UK)
The Norton Removal Tool removes everything called Norton.
The only time I run the NRT is when I am installing a different Norton product.
If you are just installing same product but later edition I do not use the supplied disc to update.
By using the code printed on the disc sleeve I use that to renew my subscription.
When Norton confirms subscription renewed I then click on 'check for new version' under help and support.
Then do a 'liveupdate' check.
Job done, then put box away in safe place just in case.
 Brian
Title: Re: Norton Removal Tool - in a bit of a quandry, advise please.
Post by: Barbara348 on Wednesday 28 July 10 23:10 BST (UK)
Hi Brian,

Thanks very much for the info, much appreciated.

Cheers

Barbara.
Title: Re: Norton Removal Tool - in a bit of a quandry, advise please.
Post by: mothball on Sunday 01 August 10 14:01 BST (UK)
If you are looking for something that will remove all those bits (in the registry) that get left behind then CCleaner seems the one that get recommended most.     It's free and also has the other options of removing cookies, history etc.

Here is a link, make sure to follow the Free Version.

http://download.cnet.com/ccleaner/?tag=mncol

Steven
Title: Re: Norton Removal Tool - in a bit of a quandry, advise please.
Post by: Barbara348 on Sunday 01 August 10 18:48 BST (UK)
Hi Steven,

Many thanks for that, I'll certainly look into it.

Cheers

Barbara.
Title: Re: Norton Removal Tool - in a bit of a quandry, advise please.
Post by: Kangkid on Monday 02 August 10 14:09 BST (UK)
One of the best removal tools is REVO UNINSTALLER (IT'S FREE  ;D ;D ;D )
it gets rid of everything, including bits left over in your registry

http://www.rootschat.com/links/09d7/

(the reason I have not gone to the revo site directly is because there is a video you can watch on how to use it here)

Hope you find this useful
Title: Re: Norton Removal Tool - in a bit of a quandry, advise please.
Post by: Barbara348 on Monday 02 August 10 16:28 BST (UK)
Hi Kangkid,

Thanks a lot for the info.

I'll bear this one in mind but I'll watch the video first, as you suggest, I'm not too technical - to say the least !!

Cheers

Barbara.
Title: Re: Norton Removal Tool - in a bit of a quandry, advise please.
Post by: Kangkid on Wednesday 04 August 10 14:02 BST (UK)
No problem Barbara, if you need any help just ask. I doubt that you will have any problems because its pretty simple to use.