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Census Lookups General Lookups => Census and Resource Discussion => Topic started by: Abiam2 on Tuesday 02 March 10 08:39 GMT (UK)

Title: Is Ancestry off again?
Post by: Abiam2 on Tuesday 02 March 10 08:39 GMT (UK)
Cannot get to see censuses for people in my Ancestry tree.  Anyone else having problems?
Abiam
Title: Re: Is Ancestry off again?
Post by: Floss on Tuesday 02 March 10 08:41 GMT (UK)
Have just tried and can't get on either  :(
Title: Re: Is Ancestry off again?
Post by: genjen on Tuesday 02 March 10 08:45 GMT (UK)
It looks as if there is a problem with the link to censuses. The BMD bit is working fine. No doubt will be resolved soon.

Jen :)
Title: Re: Is Ancestry off again?
Post by: Evie on Tuesday 02 March 10 08:55 GMT (UK)
Can't get in to any of it, 'oops! this link appears to be broken'
Title: Re: Is Ancestry off again?
Post by: ShaunJ on Tuesday 02 March 10 08:59 GMT (UK)
It's working fine for me....
Title: Re: Is Ancestry off again?
Post by: Emjaybee on Tuesday 02 March 10 09:00 GMT (UK)
I just went to Ancestry.com rather than .co.uk for census info, a bit of a sort to find them but it worked fine.
Title: Re: Is Ancestry off again?
Post by: Rah1980 on Tuesday 02 March 10 09:02 GMT (UK)
I can't get on either and need to see my tree   :'(
Title: Re: Is Ancestry off again?
Post by: Abiam2 on Tuesday 02 March 10 09:04 GMT (UK)
Thanks people at least it's not me for once!
Abiam
Title: Re: Is Ancestry off again?
Post by: majm on Tuesday 02 March 10 09:07 GMT (UK)
I'm in NSW OZ, cannot get onto the site either...

Internet Explorer cannot display the webpage
Title: Re: Is Ancestry off again?
Post by: avm228 on Tuesday 02 March 10 09:09 GMT (UK)
I'm shut out too.

Let's hope they're uploading lots of lovely new resources ;)
Title: Re: Is Ancestry off again?
Post by: majm on Tuesday 02 March 10 09:10 GMT (UK)
I'm shut out too.

Let's hope they're uploading lots of lovely new resources ;)

Fingers crossed  ;D
Title: Re: Is Ancestry off again?
Post by: Rah1980 on Tuesday 02 March 10 09:11 GMT (UK)
I can tell your an optomist avm! I some how doubt it, i don't mind when it is scheduled but just being off like that and having no idea when it will be back is driving me crazy, I have an addiction here that needs a fix!

Sarah
Title: Re: Is Ancestry off again?
Post by: Mike Baldock on Tuesday 02 March 10 09:30 GMT (UK)
No access here either :(
Title: Re: Is Ancestry off again?
Post by: moogester on Tuesday 02 March 10 09:55 GMT (UK)
No access to either .co.uk or.com here either  :(  Getting a bit fed up with it now - I couldn't get access most of last Thursday afternoon and evening either  >:(  It annoys me when they give no explanation when it does go back online >:(
Title: Re: Is Ancestry off again?
Post by: Nick29 on Tuesday 02 March 10 09:58 GMT (UK)
Salt Lake City is 7 hours behind GMT, and updates are usually done to minimise inconvenience to the bulk of their customers, which I'm afraid are the Americans, not us in the UK.  The good news is that when it comes back, there will probably be some new goodies (I hope it includes the Andrews newspaper cuttings collection !)  :)

Title: Re: Is Ancestry off again?
Post by: ShaunJ on Tuesday 02 March 10 10:04 GMT (UK)
I am still not having any difficulties with it  ! Isn't that odd ?
Title: Re: Is Ancestry off again?
Post by: Rah1980 on Tuesday 02 March 10 10:09 GMT (UK)
You can do the look ups then Shaun!  ;)

Sarah
Title: Re: Is Ancestry off again?
Post by: kneller1980 on Tuesday 02 March 10 10:10 GMT (UK)
i can't get on either argh!!!! i only have 2 hours child free in the morning and this is my research time...gutted :'(
Title: Re: Is Ancestry off again?
Post by: genjen on Tuesday 02 March 10 10:12 GMT (UK)
I can't even get into the home page now. Has anyone seen a 'Down for maintenance ' notice recently. Thet do usually tell us if they are working on the site.
Title: Re: Is Ancestry off again?
Post by: Rah1980 on Tuesday 02 March 10 10:15 GMT (UK)
Nope no notice I was on earlier this morning (6am - don't ask) and just had the if you need customer service banner

Sarah
Title: Re: Is Ancestry off again?
Post by: Evie on Tuesday 02 March 10 10:20 GMT (UK)
Does anyone have the 0800 number to hand, I'll try giving them a ring
Title: Re: Is Ancestry off again?
Post by: moogester on Tuesday 02 March 10 10:26 GMT (UK)
It's back!!   ;D
Title: Re: Is Ancestry off again?
Post by: Rah1980 on Tuesday 02 March 10 10:28 GMT (UK)
wooooooo hoooooooo typical just as i decide to take a break!
Title: Re: Is Ancestry off again?
Post by: majm on Tuesday 02 March 10 10:28 GMT (UK)
Not yet back in OZ  >:(
Title: Re: Is Ancestry off again?
Post by: Rah1980 on Tuesday 02 March 10 10:30 GMT (UK)
It must have been Evie threatening to ring them that got it back online  ;)
Title: Re: Is Ancestry off again?
Post by: avm228 on Tuesday 02 March 10 10:32 GMT (UK)
Not back for me!  Maybe I should threaten to ring them too :D
Title: Re: Is Ancestry off again?
Post by: Evie on Tuesday 02 March 10 10:33 GMT (UK)
Hi

Found the number and apparently they were doing updates and that it should have been on by now. The guy says although not up and running yet, it is trying (yes I agree very trying) and should be working shortly. I see some of you are back on, excellent. I'm not yet though.

Evie
Title: Re: Is Ancestry off again?
Post by: allotment on Tuesday 02 March 10 10:34 GMT (UK)
Whilst on the subject of Ancestry is it just me but when I am searching say.....

births I put in surname and mmn and it often says none then you leave off mmn and there are thousands and when you trawl through you find the ones you wanted with the same mmn.

Also if I put in the surname and place of birth it often says none and then you leave out the place and it spits out thousands and when you trawl through you find the ones you wanted with the same place of birth.

etc. etc.

They just say that it's a glich with Internet Explorer that they are working on but does anyone on here have any thoughts please?
Title: Re: Is Ancestry off again?
Post by: Rah1980 on Tuesday 02 March 10 10:34 GMT (UK)
Lol, my excitement was short lived it is off again but hopefully an indication it will be back soon, I am going to switch laptop off before it comes bk or I will be on here all day!

Sarah
Title: Re: Is Ancestry off again?
Post by: Rah1980 on Tuesday 02 March 10 10:38 GMT (UK)
Allotment, yes that happens to me and it is really irratating grr as are lots of things whilst looking up family history like stupid mistranscribing when it is plain as day what the word is, and when they put your relatives in the household next door and change their surname because of it when it is plain as day it is a new household.

Don't get me started!

Sarah  ;D
Title: Re: Is Ancestry off again?
Post by: Nick29 on Tuesday 02 March 10 10:42 GMT (UK)
Whilst on the subject of Ancestry is it just me but when I am searching say.....

births I put in surname and mmn and it often says none then you leave off mmn and there are thousands and when you trawl through you find the ones you wanted with the same mmn.

Also if I put in the surname and place of birth it often says none and then you leave out the place and it spits out thousands and when you trawl through you find the ones you wanted with the same place of birth.

etc. etc.

They just say that it's a glich with Internet Explorer that they are working on but does anyone on here have any thoughts please?


I think that's because you can either have "exact search" or "very wooly search" and nothing inbetween.  I like the new style search, but I do miss the "Star system" that the old search system had (which you can still access).

Title: Re: Is Ancestry off again?
Post by: allotment on Tuesday 02 March 10 10:45 GMT (UK)
Yes but if you take off exact it throws out thousands of totally irrelevant results. At least on FindMyPast when it's not exact they only give close matches.
Title: Re: Is Ancestry off again?
Post by: majm on Tuesday 02 March 10 10:49 GMT (UK)
Fingers crossed, it seems to be back in OZ at the minute  ;D 

looks like a long night for me, its 10 pm ish already.

Title: Re: Is Ancestry off again?
Post by: Rah1980 on Tuesday 02 March 10 10:50 GMT (UK)
It's bk again for me but for how long who knows!
Title: Re: Is Ancestry off again?
Post by: Silvilocks on Tuesday 02 March 10 19:32 GMT (UK)
Whilst on the subject of Ancestry is it just me but when I am searching say.....

births I put in surname and mmn and it often says none then you leave off mmn and there are thousands and when you trawl through you find the ones you wanted with the same mmn.

Also if I put in the surname and place of birth it often says none and then you leave out the place and it spits out thousands and when you trawl through you find the ones you wanted with the same place of birth.

etc. etc.

They just say that it's a glich with Internet Explorer that they are working on but does anyone on here have any thoughts please?

Been doing both of those to me for ages. Funny it's an IE glitch, when I only use Firefox  ::)

Don't know of any alternative to solve the birth/mmn problem I'm afraid. If you're searching a census with surname/place of birth, it narrows it down a bit if you enter the place of birth in the keyword field. Why it can find them with the p.o.b. as a keyword and not actually as a place of birth is beyond me.

Title: Re: Is Ancestry off again?
Post by: allotment on Tuesday 02 March 10 20:07 GMT (UK)
Thanks I will try that.

Another really annoying thing is when you enter a name and you know the middle name initial say in John D Smith. But it says none found then you enter without the middle name initial and it brings up a lot of possibles. When you trawl through there's yours with the name David.

Doesn't it know that David starts with a D.
Title: Re: Is Ancestry off again?
Post by: Silvilocks on Wednesday 03 March 10 07:54 GMT (UK)
Thanks I will try that.

Another really annoying thing is when you enter a name and you know the middle name initial say in John D Smith. But it says none found then you enter without the middle name initial and it brings up a lot of possibles. When you trawl through there's yours with the name David.

Doesn't it know that David starts with a D.

Nope, cos it's stoopid  ;D

Not sure it would help for a name as common as Smith, but try this. Looking for 'Barbara E Ives' - enter Barbara E in first name and untick the 'exact' box for first name. Ives in the surname box and search. First result is for Barbara Eliza Ives, and I've double checked that she is only the Barbara E on that census. With a name like Smith, you could try narrowing results by adding other info - searching for John D Smith this way, gives nearly half a million results  :o
Title: Re: Is Ancestry off again?
Post by: allotment on Wednesday 03 March 10 07:59 GMT (UK)
Thanks Silvilocks I will try that as well.  ;)