RootsChat.Com
General => Technical Help => Topic started by: Mike Baldock on Wednesday 12 August 09 13:30 BST (UK)
-
Can't log on to Ancestry today - and now it's not even recognising my email!
Anyone else experiencing problems?
Mike
-
Same here, extremely frustrating and no mention of it on their site.
-
Same here, put in my username and password and it just takes me back to the login screen again ???
-
I've have emailed them asking what is happening, got this auto-reply:
The reference number for your question is '090812-000919'.
We are presently experiencing a high volume of emails and will do our best to respond within 24 business hours.
Our available hours are from 9:00 A.M. to 7:00 P.M. GMT, Monday through Friday, 9:00 A.M. to 5:00 P.M. GMT, Saturday; we are closed on Sundays.
If you are sending us this email on the weekend we may not be able to respond to you until Tuesday or Wednesday of the following week. We answer emails in the order that they are received. As we strive to answer your email in a timely manner we appreciate your patience and ask that you refrain from sending follow-up emails on the same issue.
-
lol@Chutzpah! That was very informative of them!
Same for me. I guess they're updating the website or something. They should put up an explanation. Unless it's a Denial of Service attack, like the one that happened to Twitter and Facebook last week. Ancestry don't have any Russian blogger's ancestors in the censuses do they? ;D
-
If it was a DoS attack we wouldn't be able to load the site.
I was using it last night and the search kept going extremely slow at times. It's frustrating because I wanted to do some quick searching in my lunch break to continue my research from last night.
They should at least have a blog which they update with service issues rather than keeping us guessing.
-
Same here
-
I agree Chutzpah. Back in the days when I had a pay as you go sub. I only had a couple of days left before it expired, lots of credits, and the blumin' site went on a go-slow for the whole evening that I had intended to do my searching on. Was very cross and asked for some money back. Can't remember if I got it or not, but I suspect not!
-
I've been logged on since the middle of the morning but it is still working for me :-\ I am using the UK version.
-
Glad I thought to check on here! It doesn't recognise my email address, user name or login. I was logged in OK earlier today, but no access now.
Anne
-
OK, it looks like everyone has to send all research requests to evie! ;D
-
If I wasn't off out it would have been my pleasure. ;D
However I will now have to switch off and I bet I'll not be able to get back on. Will let you know when I get back unless it is sorted.
-
According to comments to a topic on the Ancestry Blog, they have an update planned for today.
I guess it's started. ::)
Koromo
-
Same here, so very frustrating ..... I was logged on before lunch, when I returned I could only access an offer of a free trial. They have meddled one time too many and the whole thing has crashed!! Kaput. ;D >:( ;D >:(
-
Thank goodness that I checked on here. Not to say that I’m pleased to hear that everyone else is suffering though.
Very frustrating, I wanted to check a death before I ordered a certificate, pretty sure that FreeBMD has the wrong name and page number but no image available there.
-
Hmph - I guess someone at work told them I had a days leave booked - again :P
-
You lot have put a jinx on it ;D ;D
The UK version has been working fine for me this morning, then when I read these posts I thought I'd check and now it wont let me in :'( :'(
Jan
-
I arrived home from work 45 mins ago, checked e-mails, found a message from a contact through Ancestry, tried to connect to both .com and co.uk, boiled the kettle, ate my lunch and still wasn't connected. Thought I'd try here and hey-ho what did I find! At least I know fault not with my pc.
-
I think it might be working again now!
I just managed to log on - expected to see lots of nice changes - oh well, looks the same! :)
-
Hi
So pleased that I can now get back on ancestry but.... I click to choose UK census collection and the list as you scroll down the page has gone ???
Gone where :-\ ??? :o
modified It is now to be found in the Search Individual Census Records list but at least I found it ;D
-
I'm back in too...
-
the census list is there for me :-\
http://www.ancestry.co.uk/search/rectype/census/uk/default.aspx
-
I'm in too - at least for now ;)
-
Thanks I was wondering why I could not access my tree
-
According to comments to a topic on the Ancestry Blog, they have an update planned for today.
I guess it's started. ::)
Koromo
Where's the blog? I spent ages looking for one.
-
Ancestry never makes anything easy!
Their blog is at: http://blogs.ancestry.com/ancestry/
The reference to today's update is buried in the comments for the topic Updates to the enhanced image page.
:)
K.
-
Wow, all the way down there!
Must say, their "new search" is woeful. I always use the old one. Using the new one I couldn't even find half of my immediate family in searches!
-
Here's the reply:
Thank you for your email.
The site was temporarily down earlier today, however, we believe the issue has been resolved and fixed and the site is back up and working. We apologise for any inconvenience. If you are still experiencing difficulties with this issue, please let us know by replying to this message and giving the specific details of the error you are encountering. If not, we hope that you will continue to enjoy Ancestry without any difficulties.
I still maintain a message on the homepage would have been good service, but never mind.