RootsChat.Com

General => The Common Room => Topic started by: Berlin-Bob on Sunday 14 December 08 13:10 GMT (UK)

Title: How to use RootsChat: Where are the Help Pages ?
Post by: Berlin-Bob on Sunday 14 December 08 13:10 GMT (UK)
We have now re-written the Help pages for RootsChat  :)

                           (http://www.rootschat.com/forum/Themes/history/images/english/help.gif)  (http://www.rootschat.com/help/index.php)

We hope you will find answers to all your questions there,
but if not, then check out this board,

.... and if you still can't find an answer, then post a topic about your question here.

Enjoy  :)

The RootsChat Moderating Team.
Title: Re: How to use RootsChat: Help Pages
Post by: Berlin-Bob on Sunday 14 December 08 13:14 GMT (UK)
ps.  the new pages cannot be accessed directly from some topic pages (i.e. from within some topics),
or from some of the board pages  :(

But they can always be accessed from the index page.

Title: Re: How to use RootsChat: Help Pages
Post by: Gadget on Sunday 14 December 08 13:18 GMT (UK)
Think it's working now, Bob.

First time I got a Pge not Found now I get a nicely laid out page of guidance and links to various topics  :)

Thanks to you and the others who have worked to get it up and running!


Gadget
Title: Re: How to use RootsChat: Help Pages
Post by: Ruskie on Sunday 14 December 08 13:32 GMT (UK)
The new help pages look really good Bob!  :)

I just had a quick look - it's all nice and neat and tidy, and ... I even learnt something new.  ;)
Title: Re: How to use RootsChat: Help Pages
Post by: TF13 on Sunday 14 December 08 13:56 GMT (UK)
i just had a look at the help page-very good :)

i think everyone on rootschat,whether a new member or old, would benefit from a look at the page every now and then :)

tony
Title: Re: How to use RootsChat: Help Pages
Post by: Arranroots on Sunday 14 December 08 14:02 GMT (UK)
Congratulations to Bob, who has done the majority of the work on this long project - and to all those who have contributed suggestions.

At last, helpful help pages for our helpful Rootschatters!

 :D 8)
Title: Re: How to use RootsChat: Help Pages
Post by: kerryb on Sunday 14 December 08 14:10 GMT (UK)
Congratulations Bob and thanks for all your hard work

Nice smart looking pages and I'm sure they will be very helpful.

Kerry  :)
Title: Re: How to use RootsChat: Help Pages
Post by: Necromancer on Sunday 14 December 08 16:12 GMT (UK)
Great job Bob  8)
Title: Re: How to use RootsChat: Help Pages
Post by: Sisterjane on Monday 15 December 08 11:03 GMT (UK)
Once again Bob you have excelled yourself..it looks great  8) 8)

Jane :)
Title: Re: How to use RootsChat: Help Pages
Post by: Tati on Monday 15 December 08 11:16 GMT (UK)
Fantastic job Bob :D

Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Berlin-Bob on Friday 24 April 09 20:27 BST (UK)
For those who haven't noticed:

there is an Index to the Help Pages (http://www.rootschat.com/help/help_index.php) :)

A:    L:   Profile - Notifications
Activation E-Mail  Leet posts ??  Profile - PM options
Adverts    Lexicon    Q:
Adding a link to a post Linking to other posts  Quarantine
Adding attachments Living people and RootsChat  Quotes in postings
Avatar in profile  Location in profile  R:
B:  Locked topics  Reference Library
BBC-tags  Logging out    Registering for the forum
C:    Logging in    Removing attachments
Calendar    Long topics    Replying to a topic
Changing your RootsChat name    Lost Search list    Report to moderator - link
Chatroom    M:    Restricted User
Chatroom boot out    Moderators    RootsChat is incredibly busy...
Chatroom complaints    Message - definition    RootsChat Stars
Chatroom freeze-up    Messages - finding my M.    RootsChat Titles
Capitals in postings    Moderators - contacting a m.    S:
Collapsing a board    N:    Scrolling to read topics ??
Completed topics    Navigation    Search list lost
Contacting a Moderator    Navigation - Home page    Search Rootschat
Copyright    Navigation - Board pages    Selective User
D:    Navigation - Topic pages    Send to a friend
Deleting attachments    No 'reply' button ??    Smileys in postings
Deleting my topics    No 'modify' button ??    Sticky topics
E:    No 'notification' e-mails ??    T:
E-mail addresses in postings    Notifications - boards    Telephone numbers in postings
E-mail - definition    Notifications - profile    Time Lines
Error has occurred ..    Notifications - topics    Topic Catalogues
Error: ...off limits ..    P:    Topic titles
Event Calendar    Password, forgotten ??    Topic icons
Expanding a board    Personal details in postings    U:
F:    Personal Messages (PM)    Upcoming Calendar
Finding my Messages    PM returned as 'quote'??     Useful Links
Forgotten Password ??    Printing a topic    User name, forgotten ??
Forgotten User name ??    Posting a new topic    W:
Frequently Asked Questions FAQs    Posting guidelines    Warning messages on posts
G:    Profile    Y:
Guideline for postings    Profile - Settings    Yellow folder icon ??
I:    Profile - Info. 
Incredibly busy ....     Profile - Layout preferences   
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Gadget on Friday 24 April 09 20:32 BST (UK)
Bob

You and the other Mods are brilliant.  You've given up your spare time and produced a brilliant resource.

Thank you  :D


Gadget
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Arranroots on Friday 24 April 09 20:34 BST (UK)
That's just great Bob - all credit to you!

 :-*
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: kerryb on Friday 24 April 09 21:03 BST (UK)
Yes all credit where due.  I have noticed in the last couple of weeks since Bob has been playing that the boards are not only easier to find but becoming very logical.

Great stuff and much appreciated  :-*

Kerry
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: kiwihalfpint on Friday 24 April 09 22:17 BST (UK)
Congratulations Bob ..... and very much appreciated.


Cheers
KHP :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Ecneps on Saturday 25 April 09 00:30 BST (UK)
I particularly like the 'easier way of reading long topics ...
... consisting of several pages, rather than clicking on each page ?'

You learn something new every day  :)


Thanks very much Bob - it's excellent 

Barbara :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Newgent_for_life on Saturday 25 April 09 07:24 BST (UK)
What department do I post a comment on where someone will explain the ranking system to me ?
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: kerryb on Saturday 25 April 09 07:51 BST (UK)
Morning Newgent

Try Rootschat Stars, I presume you are talking about the number of stars and ranking as in Veteran etc?

Kerry :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Newgent_for_life on Saturday 25 April 09 10:17 BST (UK)
[quote author=kerryb
Dear Kerry,

Thank you for your guidance, I'm going there now.

Yours, etc.,

     Newgent.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Berlin-Bob on Saturday 25 April 09 10:40 BST (UK)
Just to make the index easier to find ......

Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Newgent_for_life on Saturday 25 April 09 13:47 BST (UK)
Dear Kerry,

I have not been able to find Rootschat Stars anywhere. Where am I going wrong? Am I looking in the wrong place?

Yours etc.,  Newgent.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Saturday 25 April 09 14:11 BST (UK)
If you look on help pages (www.rootschat.com/help/help_index.php) you'll see RootsChat Stars  www.rootschat.com/help/faqs.php#stars
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Newgent_for_life on Saturday 25 April 09 22:53 BST (UK)
Dear aghadowey,
Thank you for your directions, which were successful.
What prompted this post was that I noticed I picked up another  "Star". Now I can tell Newlady that the long hours at the computer instead of helping her with the crossword in bed, have been worth while as I  have been raised to the rank of Rootschat Member.

Yours, etc.,

Newgent.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: DowneyD on Thursday 10 September 09 21:15 BST (UK)
great, thanks
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: dbath on Saturday 10 July 10 07:49 BST (UK)
Thanks for the work!  When I got on, this site seemed fairly easy to understand, but the help is great -- and I have used it a few times.  I also was happy to earn my stripes as a full member.  After the last posting, I also now appreciate why you have a requirement before people can PM each other -- and I thank you for that!
David

Oops!  You got rid of the advertisement already, so just to ensure everyone knows, that is what I was referring to, not to someone's post!
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Berlin-Bob on Saturday 10 July 10 10:37 BST (UK)
Just to avoid confusion:

A spammer posted on this topic. This was the 'last posting' that David was referring to.
Quote
After the last posting, I also now appreciate why you have a requirement before people can PM each other --

But while he was posting his reply, I removed the spammer's posting, hence David's update about 
Quote
Oops!  You got rid of the add already

 ;D

Bob
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: dbath on Saturday 10 July 10 13:49 BST (UK)
Thanks for the clarification!
David
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Texel anj on Monday 12 July 10 18:47 BST (UK)
I am new to the forum, and have posted 2 replies.  Each reply has "Report to Moderator", but followed by a number instead of "Logged".  What am I doing wrong?
Texel anj
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Monday 12 July 10 18:54 BST (UK)
You're not doing anything wrong. The Report to Moderator is there to tell us about any problems (although you can't report your own posts) and if you click on the number you'll see the following message:
Your IP address is shown only to you and moderators. Remember that this information is not identifying, and that most IPs change periodically.
You cannot see other members' IP addresses, and they cannot see yours.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Texel anj on Monday 12 July 10 19:20 BST (UK)
Thanks, but why do I have that message after all my postings?
Texel anj
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Monday 12 July 10 19:23 BST (UK)
It's on all postings for everyone not just you.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Texel anj on Monday 12 July 10 19:26 BST (UK)
Do other users see "logged", but I see a number?
Texel anj
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Monday 12 July 10 19:29 BST (UK)
Yes.
Your IP address is shown only to you and moderators. Remember that this information is not identifying, and that most IPs change periodically.
You cannot see other members' IP addresses, and they cannot see yours.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: caos52 on Sunday 18 July 10 23:07 BST (UK)
Sorry to be thick but I cant find out how to find the "post " heading, only "reply" which is why I'm asking here.  I've logged on a couple of times and cant seem to find where to ask my question.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Sunday 18 July 10 23:11 BST (UK)
Welcome to Rootschat. Not sure what you mean by
Quote from: caos52 on Sunday 18 July 10 23:07 BST (UK)
...I cant find out how to find the "post " heading, only "reply" which is why I'm asking here...
If you go to the board you are interested in you should see a button 'new topic'- is this what you are looking for?
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: caos52 on Sunday 18 July 10 23:38 BST (UK)
Yes it is - so obvious . Thanks very much.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: m1patch on Monday 19 July 10 19:59 BST (UK)
thanks everyone
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Bethgem on Thursday 16 September 10 21:56 BST (UK)
Please can I ask this here as I don't know where else to do so.
Why is the Profile page on a timer and it 'Times Out' and you lose all your text?
I was writing a new list of places and names in the box that appears below my posted messages. When I clicked the 'Change Profile' box the screen showed me a message saying the page had timed out. Why, for heavens' sake!?!
I am having to write it all by hand on a piece of paper and then type it in later. I am not best pleased, to put it mildly.!. I wonder if anyone else has had this problem.
Regards,
Bethgem
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Arranroots on Thursday 16 September 10 22:07 BST (UK)
Hi Bethgem

I wasn't aware of this particular issue before.  Sorry it has caused you problems.

A couple of suggestions: one is to use the Surname Interest Table (there's a link at the bottom of every page) then you don't need to put as many names in your profile.

The second is to type things out in either Notepad or Word or another editor and cut-and-paste it into the Rootschat form when you have it as you want.

Kind regards, Arranroots  ;)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Bethgem on Thursday 16 September 10 22:54 BST (UK)
Yes Arranroots, I will have to write it up somewhere and copy it to the box in the Edit Profile page.  Such a nuisance though, as I'd worked hard to get it right and it looked so good! Perhaps a 'save' feature ought to be available? Just a suggestion. Thanks for your reply,
Regards,
Bethgem
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Arranroots on Thursday 16 September 10 23:01 BST (UK)
You can save by using the "Change Profile" button - and then go in again to add more later, if that suits you?

 :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: teaurn on Thursday 16 September 10 23:44 BST (UK)
What a great resourse so much easier to read though and find help topics now. Well done Bob

Just one question. I may be having a senior moment but on the help pages it talks about an event calender but I cant find it on my headings :-\

Teaurn
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Berlin-Bob on Friday 17 September 10 07:18 BST (UK)
The Event Calendar was turned off when we moved to the new server, as it was too "resource hungry". 

We hope to re-install it when Trystan has finished optimising performance.

Bob
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: teaurn on Friday 17 September 10 16:40 BST (UK)
That explains why I couldn't find it.  Thought it might have been me ::) ::)

Thanks for explaining Bob :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Bethgem on Friday 17 September 10 23:23 BST (UK)
Quote from: Arranroots on Thursday 16 September 10 23:01 BST (UK)
You can save by using the "Change Profile" button - and then go in again to add more later, if that suits you?

 :)

Saving is OK if I don't take ages composing! That's what I did you see, I took too long and the thing closed down without me knowing and when I clicked to add everything I'd typed it was lost! Oh hum, never mind, back to the drawing board! Thanks for you help. I won't have time for a bit to do it. Cheers for now.  :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: mumsmith on Friday 07 January 11 21:22 GMT (UK)
l canot understand the chat room
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Arranroots on Friday 07 January 11 21:28 GMT (UK)
Quote from: mumsmith on Friday 07 January 11 21:22 GMT (UK)
l canot understand the chat room

You're not alone, Mumsmith!  ;D

Welcome, by the way.

This topic might help explain: http://www.rootschat.com/help/rootschatter.php

If you have any specific questions, just ask them here - or in the room itself.

Kind regards, Arranroots  ;)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Batitha on Wednesday 12 January 11 20:43 GMT (UK)
This is very helpful - thank you

Batitha
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: John D. on Friday 15 April 11 22:15 BST (UK)
Bob,

I feel very stupid in not being able to use this site.  I joined because "google" directed me to a posting of a book for sale.
The moderator's notice on the posting says that I must reply by PM.  But I must have three posts in order to use PM.
Can you help me get a message to this other user?

John
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: JenB on Friday 15 April 11 22:18 BST (UK)
John, just post a reply to this message, then you'll have your three posts. Then you will be able to send a personal message  :)

Jennifer
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: tradavis7932 on Saturday 16 April 11 20:56 BST (UK)
John, eventually, I got your message but there was no way to reply to it.  Please email me at (*) regarding the gilchrist county book.  Thanks!

(*) Moderator Comment: e-mail removed in accordance with RootsChat policy,
to avoid spamming and other abuses.
Please use the Personal Message (PM) system for exchanging personal data.

New members must make at least three postings before being allowed to use the PM facility.
See Help-Page:  http://www.rootschat.com/help/pms.php
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Saturday 16 April 11 20:59 BST (UK)
Sorry, but email addresses are not allowed to be posted on the boards- if you make 1 more post you'll be able to use PM (Personal Message) system to contact other members offline (and they'll be able to contact you as well).
Best wishes, aghadowey (Moderator)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: tradavis7932 on Saturday 16 April 11 21:01 BST (UK)
This is almost too difficult to figure out.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Saturday 16 April 11 21:04 BST (UK)
It's not really that complicated. You've now got 3 posts so you can use PM system  :)

http://www.rootschat.com/help/pms.php
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: tradavis7932 on Saturday 16 April 11 21:58 BST (UK)
Thanks for your help!  I appreciate it.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: miggins on Thursday 21 April 11 10:33 BST (UK)
How do you post a message on the general board?   I've got some information for somebody but can't find their original message or their name?

I'm easily confused!!!

Miggins.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Thursday 21 April 11 11:00 BST (UK)
Can you remember a keyword from their post? If so, click on the 'search' button at the top of the page to find their post and then you can reply on the thread.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: miggins on Friday 22 April 11 09:36 BST (UK)
The 'search' button at the top of which page!!!?   Sorry to be so dense.

I do have key words that I can put in.

Awaiting your assistance once more.

Thanks
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Friday 22 April 11 09:59 BST (UK)
The search button is at the top of every page which brings up this-
http://www.rootschat.com/forum/index.php?action=search

See also section in Help pages-
http://www.rootschat.com/help/search.php
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Bethgem on Tuesday 07 June 11 10:50 BST (UK)
Hi,
Sorry to interject, but I've just had a notification to tell me that a poster called emilysoft11 has posted on this topic and when I clicked the link in the email the post is not there, so any problems with this?
 ???
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Tuesday 07 June 11 10:55 BST (UK)
It's okay- the post had to be removed and user is now banned which is why there's nothing here now  :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Bethgem on Tuesday 07 June 11 11:35 BST (UK)
Oh, right, good work, thanks for telling me.  :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: close2u on Tuesday 07 June 11 18:07 BST (UK)
Thank you Bob, very good, and easy to follow.  ;)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: davcan on Friday 05 August 11 00:21 BST (UK)
Quote from: davcan on Friday 05 August 11 00:19 BST (UK)
Quote from: Berlin-Bob on Sunday 14 December 08 13:10 GMT (UK)
We have now re-written the Help pages for RootsChat  :)

                           (http://www.rootschat.com/forum/Themes/history/images/english/help.gif)  (http://www.rootschat.com/help/index.php)

We hope you will find answers to all your questions there,
but if not, then check out this board,

.... and if you still can't find an answer, then post a topic about your question here.

Enjoy  :)

The RootsChat Moderating Team.

Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: TomRees on Wednesday 17 August 11 12:22 BST (UK)
very worthwhile finding this. A most comprehensive piece of work, thank you.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: esprit9 on Wednesday 18 January 12 12:55 GMT (UK)
As a new boy I still have much to learn - in fact I've already discovered a spelling error I have made in the name of one of the families I'm investigating. How do I correct this error ?
(The actual error was to spell "PATERSON" as 'Patterson')
Sorry for any inconvenience this may cause.

Best regards

esprit9
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Berlin-Bob on Wednesday 18 January 12 17:40 GMT (UK)
Have a look here:
http://www.rootschat.com/help/posting.php

In your case, you need to look for "modify" :)

Bob
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: esprit9 on Saturday 21 January 12 11:33 GMT (UK)
Berlin-Bob

Thank you very much for your prompt response to my January 18, 2012 query regarding changing a spelling error I had made in one of the families I've listed.

I believe I have now successfully corrected the name  I had originally mis-spelled as " Patterson " to now read as " Paterson " - and I thank you for your assistance in my amending  my recently submitted profile details.

Best regards from esprit9
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: sansue on Sunday 20 May 12 19:59 BST (UK)
Oh, thank you SO much bob. I just joined the other day and I've been really lost trying to find anything,LOL.

This page is a tremendous help!!
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: gandr04 on Wednesday 04 July 12 10:53 BST (UK)
Quote from: Berlin-Bob on Sunday 14 December 08 13:10 GMT (UK)
We have now re-written the Help pages for RootsChat  :)

                           (http://www.rootschat.com/forum/Themes/history/images/english/help.gif)  (http://www.rootschat.com/help/index.php)

We hope you will find answers to all your questions there,
but if not, then check out this board,

.... and if you still can't find an answer, then post a topic about your question here.

Enjoy  :)

The RootsChat Moderating Team.

Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Hardup365 on Saturday 22 December 12 19:02 GMT (UK)
How do I get into chat when it tells me I am denied access
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Billyblue on Saturday 22 December 12 23:54 GMT (UK)
Welcome Hardup
This is a VERY NEWLY revamped board.  There's a loooong post about 'your new RootsChat' and amongst all the posts it seems there is a slight problem with the Chatroom and it's in the process of being fixed.

So hopefully you'll be able to go there soon.
Cheers
Dawn M
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: teepee1976 on Tuesday 04 February 14 13:46 GMT (UK)
I have gone to the forum and want to reply to posts as the discussion includeds my Grandmother and I have information I would like to share but there is no reply button?
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Billyblue on Wednesday 05 February 14 08:50 GMT (UK)
Not sure what you've done Teepee ???
When you go to whichever forum you are talking of, you have to click on whatever topic you want to reply to and open it up, then you'll find a reply button - one at the top and one at the bottom of the screen; on mine it's green with reply in white.

I think only the For Sale & Wanted ones don't have a reply button, but there may be others.
The 'ordinary' subjects are OK.
Dawn M
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Wednesday 05 February 14 10:11 GMT (UK)
Teepee replied on the thread yesterday-
http://www.rootschat.com/forum/index.php?topic=502307.msg5212227#msg5212227
Title: Re: How to use RootsChat: Help Pages
Post by: Danny K on Thursday 16 October 14 13:46 BST (UK)
Quote from: Berlin-Bob on Sunday 14 December 08 13:14 GMT (UK)
ps.  the new pages cannot be accessed directly from some topic pages (i.e. from within some topics),
or from some of the board pages  :(

But they can always be accessed from the index page.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Jinjerwitch on Sunday 22 February 15 19:34 GMT (UK)
I am a bit confused about where to actually post messages. I have quite a lot of information on my family tree and can go back on 1 branch to 1509. I do  have some gaps which I am sure could be filled in if I can get the information I have onto an appropriate feed. But I am struggling as to what I need to access to share my information.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Erato on Sunday 22 February 15 19:45 GMT (UK)
Why don't you start on the beginners board.  Your post can then be moved to another location by a moderator if that seems appropriate.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: carol8353 on Monday 23 February 15 08:44 GMT (UK)
Hi Jinjerwitch and welcome to Rootschat.

Here's the link to the beginners board you will find lots of handy tips on there too.

http://www.rootschat.com/forum/beginners/
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: pennycakes on Friday 31 July 15 19:23 BST (UK)
How do I use this site please help   :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Erato on Friday 31 July 15 19:38 BST (UK)
Hi, penny.  There are plenty of people here who can help.  What are you trying to do specifically? 
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: pennycakes on Friday 31 July 15 20:03 BST (UK)
Quote from: Erato on Friday 31 July 15 19:38 BST (UK)
Hi, penny.  There are plenty of people here who can help.  What are you trying to do specifically?

Stuck in finding my father nit got much information on him
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: dawnsh on Friday 31 July 15 20:07 BST (UK)
Hi pennycakes

We have a 'no living people' policy here so we can only give general help and advice. Names of living people or potentially living people will be removed.

Have you looked at this topic?

http://www.rootschat.com/forum/index.php?topic=261434.0

Dawn
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: cathieee on Saturday 07 November 15 02:51 GMT (UK)
hi ,could you please tell me how i start a new topic ,i want to write on on the lancashire look up page ,but when i get there theres no topic button to press to start a new topic ?? ,sorry if im being really thick :o
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: KGarrad on Saturday 07 November 15 08:00 GMT (UK)
Presumably you want to post on the Lancashire Lookup Requests board?

There is a "New Topic" button there, honest!
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: dawnsh on Saturday 07 November 15 16:01 GMT (UK)
Here's a link to Lancashire look-up requests

http://www.rootschat.com/forum/lancashire-lookup-requests/

Make sure you're signed in, the blue "new topic" button is on the same line as the number of pages (currently 197) on the right side of the screen
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: francettealbin on Thursday 10 December 15 13:58 GMT (UK)
I ham a new member and only joined because i saw a question about someone whose history I have information , How do I contact this person? LordKent?
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: dawnsh on Thursday 10 December 15 15:40 GMT (UK)
Hi francettealbin

Welcome to Rootschat  ;D

The best way for newcomers is to post a reply on the bottom of the topic you are interested in. You have already posted a reply here so the procedure is exactly the same.

The person who started the topic and those who have joined in should receive an email notification that you have posted there and hopefully come back soon.

Is LordKent the name of the subject or the name of the person who started the topic?

We have a search facility but I couldn't find those terms.

Hope this helps

Dawn
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Friday 11 December 15 21:17 GMT (UK)
Perhaps this is the member you are trying to make contact with?

LordOfKent
http://www.rootschat.com/forum/index.php?action=profile;u=46795
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: *Sandra* on Wednesday 27 January 16 17:23 GMT (UK)
Hi Sharonie2,

Welcome to Rootschat

When you click reply it usually brings up a message box where you can write your reply and then click the button to post your reply.  Obviously a small hiccup if you didn't get one coming up.

Who were you trying to reply to ?

Sandra
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Alan Vincent on Monday 16 January 17 13:49 GMT (UK)
I know this is a silly question, but how do l get to my posts once l have logged in.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: mazi on Monday 16 January 17 14:09 GMT (UK)
One way is to click on "profile" on the black banner near the top of the page.

This will bring up your profile, on the left hand side click on "show posts" this will show all the posts you have made, click on whichever you want.

Once you have made several pages of posts it's a bit tedious but by then you will have got the hang of the site  ;D

Mike
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: sarah on Monday 16 January 17 16:11 GMT (UK)
If you give your posts a good title (which you have) this also helps find your posts when you have a few... You can also use the search box at the top "Tom Jones" will find all post that talk about "Tom Jones" which you can narrow down further with advanced search ;)

Regards

Sarah
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Treetotal on Monday 16 January 17 16:23 GMT (UK)
Funny how we all approach things differently...I click on the little man icon under my name and you see in your profile "Show Posts" and go through them.
Carol
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: aghadowey on Monday 16 January 17 18:48 GMT (UK)
If you want to find topics that you've started-

Click on Profile then Show Posts and then Topics (will be a much shorter list than all the posts you've made)-
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: Ancestry2021 on Monday 08 February 21 16:53 GMT (UK)
Much Thanks for taking your time to explain to us newbies. Very much appreciated.  :)
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: saskgirl on Saturday 20 February 21 22:29 GMT (UK)
Where do I type in my information on finding an ancestor from way back.Howand where do I start?
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: CaroleW on Saturday 20 February 21 22:53 GMT (UK)
Saskgirl

You currently have a post on the Beginners board to which I have just replied.   
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: saskgirl on Sunday 21 February 21 00:00 GMT (UK)
Thank you for your reply. I didn’t know how to get started on a new subject.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: csa83 on Wednesday 13 October 21 23:29 BST (UK)
Hi I've just joined and need to contact a moderator to request that a thread be deleted, when I try to send a message it says I'm not allowed to send one.  :(
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: arthurk on Thursday 14 October 21 11:26 BST (UK)
If you're trying to send a private message, then you won't be able to do that until you've made 3 (I think) posts - and posts on some boards, including this one, don't count.

Another option is to use the Report to moderator link at the bottom of any post in the thread. I don't know if that also requires you to have made 3 posts.

Having said that, RootsChat doesn't generally delete whole threads without good reason, so you would need to put your case to the moderator. If it's because the thread contains incorrect information, the best way is usually to post the correct information and explain why the previous posts were wrong - that can be a lot more helpful to future researchers than simply deleting the lot.
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: sarah on Thursday 14 October 21 13:46 BST (UK)
if you look at the bottom of the first page, you will see a red button that says "contact support" if you press on that you can send us an email directly.

Regards

Sarah
Title: Re: How to use RootsChat: Where are the Help Pages ?
Post by: sprintexec on Monday 24 March 25 10:21 GMT (UK)
As a noob it is good to know this resource is available. Many thanks to Bob and others who had a hand in creating and maintaining the Help Pages. KR Andy