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Beginners => Family History Beginners Board => Topic started by: grabagrannie on Wednesday 10 December 08 18:42 GMT (UK)

Title: Difficulty registering
Post by: grabagrannie on Wednesday 10 December 08 18:42 GMT (UK)

I have just registered at the fourth attempt.  I could not find a 'contact us' button so I am posting this here and hope that someone at head office will read it.  I entered the code I could see (which consisted of numbers and upper case letters) three times, only to be told that there was an error.  It was only when I took a chance and entered the letters as lower case that I registered (successfully).  The instructions reinforce the use of upper case letters since they say: 'You must read and type the 6 chars within 0..9 and A..F' [And why abbreviate 'characters'?]

So could someone please sort this out.  Thanks

Title: Re: Difficulty registering
Post by: Syl M on Saturday 13 December 08 16:52 GMT (UK)

I also had this trouble glad that I am not the only one :)

Title: Re: Difficulty registering
Post by: Arranroots on Saturday 13 December 08 17:55 GMT (UK)

Thanks for pointing this out, grabagrannie and Syl.

I will make sure that the site owners know of the difficulty - glad you finally managed to join us and I hope you enjoy the site!

Kind regards, Arranroots  ;)

Title: Re: Difficulty registering
Post by: Syl M on Sunday 14 December 08 17:01 GMT (UK)

Hi Arronroots,
Yes must admit it was well worth the effort of registering it is a brilliant site and I have had lots of help hope grabagrannie gets as much out of the site as I have already thanks.
Syl