RootsChat.Com
General => Technical Help => Topic started by: Pagr on Thursday 04 December 08 10:28 GMT (UK)
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I have a Fuijitsu Seimens laptop. AMILO Li 2727. Intel Celeron Dual Core T1400 processor. 120 GB hard drive 1GB of RAM. Windows Vista
I cannot get it to load the 1881 Census CDs or the Vital records. I get this message:-
Run time error 339 Component RFVOL~1.0CX or one of its dependencies not correctly registered a fil is missing or invalid.
I have loaded these CDs onto every computer I have owned since the CDs came out, without any trouble.
Can anyone help
Pagr
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Hi
Welcome to RC :)
Is this the first time that you've run them with Vista?
Gadget
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How old are the program files?
I have found in certain cases, an update needs to be applied for Vista to run.
Brian
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Yes it is the first time I've had a computer with Vista. Previously I had Windows 98 SE and now I have XP. Both sets of CDs loaded with no problems. I think I have had them sice the late 1990's
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It will probably be that tha's causing the problems then. I'm sure there's another posting about it and a possible solution on here somewhere. I'll do a search and get back to you.
Gadget
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Thanks that would be great if you can find something. I actually only bought the laptop to use at Family History beginners workshops which we run from time to time. I 've not so far heard a good word about Vista, most people want to stick with XP.
Pagr
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Hi again :)
I can't see anything particularly related to census CDs but there are lots of queries about the BIVRI disks and Vista.
Hhere's one that might explain:
http://www.rootschat.com/forum/index.php/topic,288893.0.html
In particular:
When I installed the BVRI disks on my Vista machine I had to
Install original viewer
Run as administrator
Install updated version of viewer from BVRI Disks
Run as Administrator
Reboot and it then worked with no problem.
An alternative is to try running in compatibility mode
Right click on icon
select compatibility and select windows XP
So it looks as if you might either have to get the updated viewer from your supplier and try the first option or try the second way using caompatibility mode.
Hope this solves your problem.
Regards
Gadget
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The latest viewer is 4.0 which comes with the BVRI disks. There is a full guide to the installation of the Resource file viewer in the front of the folder holding the disks. The 4.0 viewer runs both the BVRI and the 1881 Census. There is also an installation guide with the 1881 disks.
It is recommended that you close all programs and disable any virus scan program before you begin installation
Stan
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Hi gadget,
Thanks for all the info.
I will try out the hopeful answers soon and get back to you if it works.
Thanks again Pagr
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I had BVRI v.1 on old computer with no problems. Then got v.2 and followed installation instructions which kept asking me for a version of viewer disk which I did not have. Emailed LDS help and was given instructions but was still being asked for other viewer. Finally they sent me 2 viewer disks to try and it worked. Your problem is probably different but contact LDS help if you haven't any luck sorting it out on your own.
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Hi Stan,
I have done everything you said in your reply to my problem and it doesn't work. I think Vista is the problem.
I only registered with Rootschat today and I am amazed at the help I have been offered, thanks to everyone.
Tomorrow I will try to follow the advice posted to me by 'Gadget' originally from 'downside' in january to 'ranaridibunda' who had exactly the same problem and eventually got her CDs to load.
Thanks to everyone this is a super site.
Pagr
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Good luck, Pagr. Let us know how things turn out.
These problems are one of the main reasons that I've stayed with XP and insisted, last year, that the supplier of my new PC, installed XP Pro on my new machine. Many of us have invested £££s on CDs and other software (in my case lots of expensive graphics programs) and to have all the hassles is just a bit too much.
Gadget
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Hi Gadget,
Thankyou so very, very much for everything you have done for me today and to all the other people who read my sad story. You are a Godsend. I would like to say thanks to a friend who told me to try Rootschat, I am so pleased.
Thanks again
pagr
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Hi gadget,
Forgot to actually say, Yes, Yes, Yes it's all working. But I agree I don't like Vista I like XP which is on both our other computers.
Thanks again
pagr
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:D :D :D
I hope you will stay with us and join in our discussions, etc. on Family History. From what you've said, you have a lot to offer :)
Gadget
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Hi Gadget,
I would like that, so I will be perusing the site, getting used to it etc. and reading other people's problems and perhaps help them as I have been helped. As long as they're not technical problems!
Thanks
pagr