RootsChat.Com
General => Technical Help => Topic started by: Floss on Friday 31 October 08 08:16 GMT (UK)
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Anyone else experiencing login problems ? Can't login at all and it won't recognise my e-mail either :'( Subscription up to date.
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Yes, I can get into the home page, but when I enter my login and password the 'page cannot be displayed' screen comes up. It was OK on wednesday night, but last night and this morning, no joy.
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Thanks Bigpotts, looks like the problem is their end
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Same here ::)
jane
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Same here .... it was going ok five hours ago. So must be their end :)
Cheers
KHP
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Just started happening to me here (NZ) abt 20 mins ago (abt 9:10pm). - Glad it's not just me! Thought the OH had cancelled the payment ;D ;D ;D was abt to chuck his dinner in the bin!!
I notice they seem to have newly put up a header ad (abt a qtr page high!) for their new UK Inward passenger lists - maybe they are updating their home page design...whatever they did seemed to log me out (I was logged in and active at the time)and now I can't get back in nor can I get it send me a "forgotton" password email. Possibly their update/upgrade process is still running and we may need to just wait a while?
Cheers
AMBLY
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When I go to 'help', I get a 'cannot be displayed' page.
jane
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Hopefully they'll get it sorted soon. Was trying to sneak on early, my daughter had a birthday sleepover last night and am waiting for 4 very tired 11 year old to wake up !!!
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Thank goodness I thought it was me.
Ancestry messed my account up a while back and I figured something had gone awry again when it was telling me to upgrade to see certain info - I've got a world membership so I shouldn't need to upgrade for anything.
Tried to login in with web browser (I was in FTM) and noticed I wasn't logged in (I leave it logged in all the time), tried to log in and it wouldn't accept my details. Figured maybe I was having a blonde moment so clicked the forgot password link (just incase) and it tells me there is no account with my email addy! WHAT?
But now I see I'm not the only one, so it must be an Ancestry issue, thank goodness. Let's hope they sort it out PDQ!
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Seems to be even worse now, just get a blank page with connection interrupted message. :-\
Hope they sort it soon.
Kerry
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7.50 EST, Aust and no joy and just when I really needed to check something ::).
Phew ............ so it's not just me.
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Me too cannot even get to homepage :(
Evie
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Me too. I get the same message as Kerrb. ::)
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I get a message saying "page contains no data"!!!! That's a new one!
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Can't get the site to open at all >:( >:( >:(
Perhaps they are doing 'maintenance'... ::) ::)
Usually I sign off with Cheers, Cando....well not feeling very cheerful about this..
Cando
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Can't get the site to open at all >:( >:( >:(
Perhaps they are doing 'maintenance'... ::) ::)
Usually I sign off with Cheers, Cando....well not feeling very cheerful about this..
Cando
That's why it's a good idea to subscribe to more than one genealogy site ! (Yeah, I know it's a lot of money, but you'll only spend it on luxuries like food and heating ::) )
I thought I'd be clever, and log on to the .com website, and it wouldn't even authenticate my password :-\
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No joy for me either - just get 'this programme cannot display the webpage'
Oh well - back to making Hallowe'en Pumkin soup and gouging out a face in the pumpkin ;D
Maggie
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Have been a Ancestry member since 2004 and have never experienced it "being down for maintenance", ???.
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They're probably installing new "enhancements" :)
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They're probably installing new "enhancements" :)
Heaven help us then Nick ::)
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Site loaded but I am getting a message that my password [that hasn't changed for years] is now incorrect >:( >:( >:( >:(
Can't get the site to open at all >:( >:( >:(
Perhaps they are doing 'maintenance'... ::) ::)
Usually I sign off with Cheers, Cando....well not feeling very cheerful about this..
Cando
That's why it's a good idea to subscribe to more than one genealogy site ! (Yeah, I know it's a lot of money, but you'll only spend it on luxuries like food and heating ::) )
I thought I'd be clever, and log on to the .com website, and it wouldn't even authenticate my password :-\
Hi Nick ;D I only use Ancestry.com.uk to help others so it would be a bit over the top subscribing to another site...much rather spend the dollars on certs ;D ;D Oh heating isn't a luxury in inland Oz...more like cooling ;D ;D ;D ;D There are some advantages in living down under ;D
Cheers
Cando ;D
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Thank goodness my membership ran out and they didn't have my new credit card details. I nearly renewed the sub yesterday, glad I didn't now. I can get to their new home page, but event though I'm logged in (I'm permanently logged in), when I try to search for anything, it asks me to log in again and then states there's a problem.
Lizzie
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Hi All,
Have just spoken to Ancestry (UK) they did a major server update overnight and expereinced some problems - very apologetic. The estimated time for it to be up and running is 2-3 hours. :(
Nika
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Crikey Nika
You got an answer ;D ;D :o :o Well done!
Kerry
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;D Do they add an extra day on to the sub when we have been left without......or is that the daftest thing anyone ever heard !!!!!! ;D ;D
Jane
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Strange that the www.myfamily.com site is also down! Mind you the family trees on myfamily are linked in to Ancestry - that might explain it.
PJC
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been ok all day but cant get in to au or uk. can get to the com site but wont let me log in
perth :)
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Strange that the www.myfamily.com site is also down! Mind you the family trees on myfamily are linked in to Ancestry - that might explain it.
PJC
www.myfamily.com , www.genealogy.com , www.longlostpeople.com , www.rootsweb.com , www.ancestry.com - all owned by The Generations Network, started by Paul Allen and Dan Taggart.
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;D Do they add an extra day on to the sub when we have been left without......or is that the daftest thing anyone ever heard !!!!!! ;D ;D
Jane
Hi Jane
In my excitement at having got through to a real person, I stupidly didn't ask that obvious question!! :-[ Now wouldn't that be nice!
Nika
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it's so annoying....oh well...i'll have to do some work ;D..
just play the waiting game ::)
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Thanks for doing that, Nika & letting us know. It's nice not to be in the dark,
jane
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No joy for me either - just get 'this programme cannot display the webpage'
Oh well - back to making Hallowe'en Pumkin soup and gouging out a face in the pumpkin ;D
Maggie
I just get 'connection interrupted' or something like - ah well. I'm going to see 'The Spy Who Looks Good So I Don't Need to Follow The Plot' at the cinema instead!
:D Barbara
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hi is anyone else having difficulties acessing Ancestry today? the brief time it let me in this morning it had cleared my shoe box so I exited and tried again and haven't been able to get back in
trees
Moderator comment: topics merged
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So glad I found this thread - thought it was just me or my computer or my subscription.
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I've also had problems tonight. Can't get back in at all. They must be working on the site. Just have to be patient. ;)
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Hi
Just tried it myself - I can't get on either. Tried using a different route to log in but it doesn't recognise my password.
:( :( :(
Joan
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I can't get access either. Usually that means they're busy uploading lots of lovely new data - hope so!
Anna :)
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Hi,
look at http://www.rootschat.com/forum/index.php/topic,337994.0.html
Peonie
Moderator comment: topics merged
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many thanks I thought it was something I'd said/done to annoy it ;D
Trees
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Hooray!!!
Just got on to Anc. !!!! ;D
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JUST TRIED IT - IM BACK ON
;D ;D ;D ;D ;D
Joan
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JUST TRIED IT - IM BACK ON
;D ;D ;D ;D ;D
Joan
Me too ...
but can't view an image!
Anna
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Same here in but no image but the shoe box is back so its getting there
trees
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.... but it wont let me go on to full birth indexes .... :(
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I am back on too ;D
Ambers
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Oh Flip, still cannot view census images :'(
Oh well, patience is a virtue
Joan
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Hooray had to go and do some shopping and returned to find I can now log in and view images :)
It's been a long day!!! ???
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I think they're still having a few problems, though....... a couple of hours ago a lot of the "hints" were in French ! ::)
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Bonjour ;D
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I've lost all the search boxes. I can go to records but can't search on anything. :-\
Kerry
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My Ancy.com login (details c/o F...fox) worked with no problems yesterday
and a few minutes ago; Ancy.co.uk doesn't want to know me.
Pinot :)
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Looks as if we all in the same boat. I manged to get the site but found that I was not accepted with either password or username. Now I cannot get Ancestry at all.
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Hi
I'm having no trouble getting into Ancestry.co.uk and opening census images (one is currently open) on both my computers, one is XP and the other Vista.
Andy
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Don't have a paid subscription but got on late yesterday evening with no problems.
I'd made a guess that the changes were to do with making the WW1 sets available for free and got onto those too, including images, with no problem other than I can't find any one that I thought might be there.
The service records are clearly not complete in that some people come up on the pensions records who clearly have no service records and there seem to be medal rolls for many more people who are unidentifiable without further information (e.g. to link service number to age/DOB or occupation).
Disappointed as I've yet to extract any new information from what is available. :(
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Me neither Dudley, I know both my great grandfathers fought in WW1 and yet I am unable to find any records for either of them at all. :-\
Kerry
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Don't forget Kerry that about 60% of the WW1 papers were destroyed in the bombing in WW2.
Nanny Jan
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Yes and that must cover all mine ::) ;D
I was so excited about Ancestry offering me something free as well ::)
Kerry
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Thanks Nanny Jan, I think that is why I can't find WWI and WWII papers. ;D
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Yes, thanks for that information Nanny Jan, but that's even more sad as it means I may never find any of the information.
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You might find their medal cards; I think they survived.
I don't think WW2 papers are online; they have to be requested from MOD. Veterans and next of kin get copies free. £30 otherwise. www.veteransagency.mod.uk gives advice about requesting a service record.
I found Ancestry a bit slow going but found records eventually!
Nanny Jan
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The problem withe medal cards is that there are so many with so little information. I need to find something with more information to confirm the numbers so I can identify the correct medal card.
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I didn't realise next of kin get free copies. I was told 30 pounds and I had to supply certificates of proof. At mums funeral her WRENS history was mentioned, (never told us) what ships she served on etc, I felt I needed to know more. But if I can get free copies that is the icing on the cake.
Thanks once again Nanny Jan. :) I have a smile on my face :)
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Sorry kiwihalfpint,
but the free records are to service people themselves and spouses only. If these are both deceased and you are next of kin (even jointly) then you can send for the records, at the £30 charge.
They do send some original domuments though so I don't know what happens if someone has already requested them for the same person.
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Thanks dudley, I guess I will have to send off for them ... and pay the extra for the conversion. But it will be interesting to read of mums history. I have since learnt she also joined the land army, but don't know if this was after going into domestic, but I am guessing it was, then on to the WRENS.
Things our parents don't tell us ;D