RootsChat.Com
General => Technical Help => Topic started by: ranaridibunda on Friday 02 November 07 19:48 GMT (UK)
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Dear all
I have owned and run (on Windows XP) the BiVRI for some time with no problems. I now have a new computer which runs Windows Vista (spit). I installed the Viewer and loaded a disc. I get the following error message:
Runtime error 339
Component Go Back Rf.ocx or one of its dependencies not correctly registered: a filename is missing or invalid
This means nothing to me. When I did a Google search on 'Vista' and 'error 339' it brought up thousands of hits of similar problems experienced by people with all different programs and all seem to relate to 'older' software being incorrectly installed on Vista. The number of 'solutions' is almost as high including removing and reinstalling Norton (!) to blowing the little speck of dust off your CD (!). Nothing works. Please can someone who knows about these things, but can computer-speak to me in such a way as I will understand, what on earth I can do because I have the BiVRI and the Burials Index and can now use neither.
I live in hope - thank you.
Despondant of Cardiff
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Once you have installed the viewer right click on the icon created and select "Run as administrator" this may help solve the problem
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Thanks for the rapid reply. I did actually try that one but it made no difference I'm afraid!
Thank you anyway :-)
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Have a look at the whole thread, but particularly reply no 4:
http://www.rootschat.com/forum/index.php/topic,259136.0.html
It seems to have worked for at least one RootsChatter. Fingers crossed.
Nell
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When I installed the BVRI disks on my Vista machine I had to
Install original viewer
Run as administrator
Install updated version of viewer from BVRI Disks
Run as Administrator
Reboot and it then worked with no problem.
An alternative is to try running in compatibility mode
Right click on icon
select compatibility and select windows XP
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Hi Falkyrn and Little Nell
I'm not trying to be dense (it comes naturally) but when you say that you installed the viewer, selected the 'run as admin' option and installed from CD - I'm not sure of what you mean. I installed from the CD. The installation was, apparently, completed by the insertion of disc 1 (which appeared to install a patch) and then I tried to insert one of the data disks and at this point I received the error message. Where did you find the 'updated version' of BiVRI?? I also set the compatability (to XP with SP2) and 'run as administrator' but neither helped!
I followed the thread as suggested re. setting the Windows/System 32 but was denied access when I tried to allow 'users' to have full control - I couldn't even allow administrators that privilege! I am way out of my depth here :-(
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I have BVRI2 ... the viewer supplied on the main viewer disk is version 4 on one of the disks (disk 1 I think) there is an updated patch which sounds like the step you had already taken.
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Sorry, now out of my depth - still using XP. I only knew that the question had been asked and apparently solved recently.
I've not heard about any problems with the NBI, but the FFHS have put up some information on their website here:
http://www.ffhs.org.uk/projects/nbi/nbi-vista.php
Nell
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Hi
I posted this query some time ago. Many people were helpful but I'm still having no success so I'm trying again.
First of all I couldn't run either the NBI or BiVRI on my new PC which is running on Vista. Now, after having successfully installed the NBI, I can run the program by right clicking on the icon and running as administrator. Next I thought I would try and install the resource viewer for the VRI. When I inserted the disk it did not autorun and so went into the directory and find the setup.exe. I tried to run this but, although it appeared to be starting the process within a second or two, I just got the message 'Resource Viewer is not installed' which is about as unhelpful as it's possible to be. Since I can't even get this program to install, running it as an administrator is a moot point. The viewer worked perfectly on my last computer, running XP. Please - can anyone help me? I feel quite upset by the fact that I have this entire set of disks that I can no longer use and no technical expertise to sort out the problem. Any help most gratefully received :-)
Karen
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Have a read of this and see if it helps:-
http://www.ffhs.org.uk/projects/nbi/nbi-vista.php
In addition to installing a program with Administrator privileges you will also need to run it in compatibility mode by the looks of it.
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Hi
Thanks very much for your speedy reply but I don't have a problem with the NBI. I managed to get that installed and running using exactly the link that you just gave me. My problem is still with the BVRI - which I can't even install at all - so it's not a problem of running the program as an administrator but of installing it in the first place! It's very frustrating as I've only ever installed it once before (on my last PC obviously) so I can't imagine that there is a fault with the disk (why should there be?) I wondered if anyone had had this problem too??
Many thanks
K
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If the program on CD has a number of sub-programs then it could be that you have tried to run the wrong setup program.
For instance, there may be an install.exe program that calls setup.exe during the install process.
At the root of the CD file system there might be a .ini file. If so right click it and open it with NotePad and see what that says. It will probably name the file that needs to be loaded to start the install process.
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Brilliant - I never thought of that. I just clicked on the only application that I could find in the root. When I get home I will revisit the disk and see if this is the problem. With the autorun function not working, one is cast back (unsuccessfully in my case!!) to the days when you actually had to think what you were doing :-)) I will report back in due course. Many thanks once more!
Karen
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It was just a thought but is probably not going to help.
I found this on the LDS website:-
If your computer is running Windows Vista and you are trying to use the Resource File Viewer:
Install the Resource File Viewer 4.0.
Right-click the Resource File Viewer icon on your desktop, and select Properties.
Click the Compatibility tab.
Check the box to run the computer in compatibility mode. Make sure Windows XP (service pack 2) is selected.
Check the box next to Run this program as an administrator.
Click OK.
You should now be able to run the program without any errors.
http://productsupport.familysearch.org/supportroot/eng/frameset_products.asp
It seems to be the same answer for any Vista related problem.
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Hello again
I'm home now and overjoyed to say that I found the appropriate installation file and used the 'tweak' and now at last have all systems go on the Vital Records. Many thanks again for your forbearance and advice :-)
Best wishes, Karen
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I'm just on for a moan.
Santa brought me a new all singing all dancing laptop at Christmas and everything was going wonderfully well until I tried to install the viewer for the BVRI ans 1881 Cencus Discs - no chance!!
After about a dozen e-mails and phone calls to LDS, I was sent an updated 'viewer' which allows me to view the 1881 Cencus but not the BVRI's. I have continued to e-mail them asking if there is an even more recent viewer disk but all I receive in return is "Vista not supported"
So apart from suffering from severe withdrawal symptoms, I'm just a tad hacked-off that these are, and will become obsolete if people start updating their operating systems to Vista.
Anne >:(
P.S. If anyone has any wonderful ideas or advice as to how to get round this little problem, please let me know, but I'd need the 'idiot's guide' how to do anything.
Moderator Comment: Topics Merged
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Woops - I hadn't noticed this thread - I'll get someone (who understands the jargon) to have a wee tweak.
Anne