RootsChat.Com
Census Lookups General Lookups => Census and Resource Discussion => Topic started by: jillruss on Wednesday 03 October 07 20:27 BST (UK)
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I don't know if it's me or them, but I'm having trouble viewing the full details of other people's trees on GR.
I noticed it a while ago - someone opens their tree to me, I type in the name of the supposed common ancestor which then opens up as usual in the bottom half of the screen (under the relevant part of the tree). I get the name etc but cannot scroll down (i.e. no scroll bar on the right hand side) to see where baptised.
I've tried playing about with the size of the window but it makes no difference. Knowing me, there's probably something very simple that I should be doing to view the whole details - or is it GR? Is anyone else having this problem?
Jill
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Your not the only one Jill. I have been having the same problem for at least the last three weeks. So far I have not really had a need to report it (I have been hoping that it would be fixed by now) as I have only been going on it in short spells to check up on any up dated trees and I am sure the two of us are not the only ones.
old rowley
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Thanks - at least I now know it's not just me. I must try to have more self confidence when it comes to technology!
Putting my cynical hat on for a moment, I can't think what advantage GR would gain from keeping this info from us, can you? So, presumably it's a fault. I'm not even going to bother reporting it - I've tried that before and they never replied. They always seem to be messing about with the site - if they would just leave it alone, I think we'd all be a lot happier.
They recently changed the format for viewing your so called hot matches and it takes twice as long to read them now than it used to! Plus, the site regularly freezes my screen so I have to switch my PC off and on again!
My subscription is up for renewal soon and I may very well choose not to renew it.
Jill
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I don't know why they have to keep tinkering, as soon as things start to work they bung another spanner in the works! It's a wonder they keep anyone on the site....
....second thoughts, maybe that's why I tend not to get so many replies these days, no-one's renewing their subs!
Suey
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I reported it a couple of weeks ago and had a completely useless reply about checking my browser settings even though I said it happened with any browser and any machine. A second email said that their technical department were looking at it. Nothing since. Hopeless :-[
Simon
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::) At least now I know it's not just me - I thought we used to be able to scroll down!!
I wish the other members would reply, it's always when the match seems a really good lead, you send a message and wait.. and wait ...and wait.....no reply :P
Why is it that when asked to view your tree (after you establish there is a connection) so many people on there just take the details from your tree with no hint of a thank you or return any help :(
Not like that on this site though
Crystal :D
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Glad it's not just me then. It's been hiding the marriage details from me...only solution I could come up with was to hit F11 and maximise my browser screen.
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Just seen this thread.
I am a member of Genes and, as you say, when accessing someone else's tree only part of it is visible.
Left click your mouse and highlight over part of tree visible, hold down and drag mouse downwards and the rest of the tree should appear (you will lose the top half). Reverse this to go back up again. Same process to go right and left if not all visible.
Hope it works for you.
Zephyr
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Thanks Zephyr - that worked! ;D
Why is it then that GR still haven't either put the fault right or advised its subscribers what to do to get round it - after at least 3 months?
I've got about 5 weeks left on my sub - and then I'm off.....
In the meantime, thanks to you Zephyr, I can at least check out some of the trees that I've been given access to recently!! ::)
Jill
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I am also considering not to renew although have had a sub for quite a few years, just find the site a pain.
Only log in if I have a message via email, don't find anything very interesting there anymore and have not done for ages. Hot/Not matches irritates me, been meaning to opt out.
Moan over...long live RC
Cas :)
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Sorry you don't like the site, Cas, I have found it very useful. Found lots of 'connections' and expanded my tree, especially family members post-1901 census. Yes, the site does have some irritating bits and the 'hot matches' can be exasperating. You would think by now they could take into account the place of birth when advising hot matches. For the sake of £10, I think it is good value, but each to his own!
Zephyr
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Agreed Zephyr, initially within the first few years I gained much from genes via contact and connections with others. Now I find even though the sub is reasonable, what is the point of continuing to pay if it is not used.
I have seen many changes there and not to my taste at present, as you say each to their own.
Cas
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I find the Hot Matches irritating now, because they don't search on place, so I can get so called matches of people born in Australia, etc. when my ancestors are all from the UK. The other thing is the computer seems to pick on a couple of names at random from my tree and match them with the same name in dozens of other trees.
Like others, originally, I used to get lots of true matches, but not recently. Having said that, this year someone did contact me about my g.gran's family and we shared different bits of info we had, so that was good. And today, I had an e-mail from someone in Canada asking if some of my ancestors were related to some of hers with the same surname - unfortunately they weren't.
Liz
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I emailed GR about the problem of not being able to view other peoples Tree's...this is the reply.
Thanks for your email.
If the other member has loaded a large tree to the site, this does mean that it may not display correctly, if at all. You should be able to see it in the Immediate Family view, when you first open it, but it probably won't display in the full tree view.
Our development team are working on making this possible and I am sorry for the inconvenience.
Best regards,
Julie
The Genes Support Team..
This has been going of for months, originally I thought it was something to do with my Viewer. Surely they should have made us aware that if people loaded a large Tree, Contacts wouldn't be able to view it.
I only have a small Tree, and therefore every contact gets full details from mine, whilst I can't even see theirs to make any further progress or confirm the main connection
I have found some GR people very helpfull, but how many of us would want to type out all the dates and names.
Ambers
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Funnily enough, I (laughingly) was checking my Hot Matches yesterday and noticed that I can now scroll down and view the info.
Typical! Just as I'd decided I wouldn't renew my sub (due in about a week) if they didn't put this right, now I'll have to decide if I can be bothered or not! ::)
Jill
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Hot matches have proved great for me ..... BUT how about DELETE DELETE as a hot match! I notice on quite a few trees I have access to there are boxes with delete delete because the owner has made an error, myself included, and you can't delete a person who is connected to others.
Abiam
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Hi Jill :)
Try changing the resolution on your computer to 1024 X 768 this worked for me.
Cont panel>Display>settings>screen area ok? this might be different on your pc.
Regards, ozzyal
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